I am pleased with the service provided at this location. Every time I visit the store, I learn something new. Unfortunately, between this location and the Roseville store on Gratiot at 12 Mile Road, I have had to spend hours and hours trying to resolve issues with phones or service. I am dissatisfied with the cell phone service provided by the Verizon Wireless Corporation. In spite of claims that their global roaming plan is available in Canada & Mexico, the only service on their phones in Canada is CDMA. GSM service is blocked by Verizon. CDMA service in Canada is second to GSM, and there are many times I am not able to make a call or send a text in Ontario because there is no signal available. Data capability is completely out of the question. I can get better data service from a string streched between 2 cans! Now I could understand if I was having problems north of the Hudson Bay, but my travels are strictly within 5 miles of 400-series highways and the QEW, arguably the most populated areas in all of Canada. I fail to receive a useful signal in parts of the Greater Toronto Area(GTA — one of the largest cities in North America), and that is totally unacceptable. It looks like it’s time to start shopping for another service provider.
Ashley H.
Classificação do local: 2 Charter Township of Clinton, MI
Out of stock of the phone I want, pretty much told me to go somewhere else to get it. Pushy sales associate. I’ve had verizon for years, and this was the worst customer service I’ve ever had from them.
Rachel O.
Classificação do local: 4 Sterling Heights, MI
This is your typical wireless store. The lines can be very long or you can walk right in and be helped. The plus to the store is that they have several devices out and plugged in for you to test drive while you wait. I got through several levels of Candy Crush before we were helped last time. In terms of wirelss service, I like Verizon. The prices could be better but we are willing to pay a bit more for better service and selection. This particular location seems to have a lot of turnover, however, everyone I’ve encountered working here knows their job.