Safelite AutoGlass – Clinton Township

Not a good review here but not all bad. Last week I came in to have my windshield replaced. The location in nice and clean. Cable television and a very nice coffee machine to use during your wait. Now back to the windshield: replaced it with a defective one that had a visual distortion. Okay, I think I spoke with the manager, who was very nice, apologetic, discounted the price and told me to bring it back and they would replace it. Done. Appointment made for the following week (this week, today), brought it back, waited for another 2 hours, paid and left. No distortions and I’m happy but as am driving home I notice that it wasn’t the correct windshield. I ordered the one with the tinted sun visor; this one had none. I’m simmering (angry) on the inside but I thought maybe I’m just not seeing it because it’s cloudy out so I called and was told I could bring it back so they could see it. I brought it back and was correct. No sun visor! The employee looked through the computer, confirmed that I was supposed to have it and asked me when did I want to reschedule for another replacement… Yeah, no thanks! I’ve been up here twice already and twice you all messed up. You won’t get a third chance. I didn’t even get an apology! I’ll just keep what I have. I’m not happy and I won’t be back!