Huntington National Bank

Huntington does not charge me fees for random crap (of course, I also made sure to turn overdraft protection off) and the tellers are generally friendly. However, I have two major gripes with Huntington — specific to this location.
The first is issue is that twice I have had to have documents faxed over to verify my accounts. The process is that I give the bank the form, the bank sends it to «corporate» (per their rules), and THEY fax it to the person who needs to verify it (whose number is on the form). TWICE now, they have screwed this up (of two attempts)… and TWICE now it has taken over a week to realize the «error». Simple forms and placing a name or signing in the correct spot should not be rocket science. The second time when I explained the process to the teller I was immediately asked to sit and wait for a banker to talk with me (just to fax a form). I was hopeful this meant that I would be taken care of more thoroughly but it clearly did not.
The MAIN issue that I deal with REGULARLY with THIS branch (and only this branch) is their ATM. Many Huntingtons in my area are walk-​up ATMS. I prefer the drive up ATMs, especially since I do a lot of my transactions in the evening/​night. I have never had a bank that has customers who habitually pull right up to my bumper while I am making a withdrawl. Every other bank always has customers who park several car lengths behind while the person completes their transaction. Consider the fact that this particular location’s ATM is hidden from view of the main street and backs up to an residential area where anyone could easily take off after a robbery and it is even more frustrating. I know it is not the bank who makes STUPID customers but I can not believe that they are not aware of this problem that has been going on in the two years I have been banking there.
I would strongly hope that the bank could install signage to direct ATM users to «stop» at a certain point if there is another car using the ATM. It’s not a good feeling when you are making deposits at night with your child in the backseat and a car comes whipping up from behind right up to your bumper. Perhaps people aren’t getting robbed anymore, but let me tell you from someone who has been — it’s the longest half second of my life when you watch in your sideview mirrors to make sure the doors aren’t popping open and someone’s running up to your vehicle.
Shame, because otherwise I enjoy banking with them. but I would like to get the few minutes taken off my life each time I make a deposit back.
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Update: They have changed the policies at this branch and I no longer have to wait for documents to be faxed offsite, thus eliminating the potential for error. Yay! Unfortunately, people still pull right up to my bumper in the middle of ATM transactions and scare the F*ck out of me.

This used to be my bank. Key phrase being «used to». The first truly bad experience I had here was when I was attempting to buy a car and seeking a car loan through the bank. The personal banker really put me on the backburner and made me feel unimportant. I lost out on a few choice cars and considering I was on both a time and budget crunch, thought that was really disrespectful. I did write a complaint to the branch. The second time was just recently, when my car got repossessed. It was bad enough that it got repossessed for such a piddly amount, but I was told a specific amount here by one of the tellers that it would get repossessed for, about 3 payments behind. Wrong. Then she told me I owed more than I did. Then another teller here had no clue how to process a repossession payment. Sigh. I had a similar problem at another Huntington bank so I think the staff must just be really untrained. The moral of this story is: Always call the corporation for questions and take notes.