ALEX AND ANI

Had such a great experience buying a few things. A sweet girl named Carlene welcomed me as soon as I walked in, and walked me through the Alex and Ani process. She explained the different types of bracelets they had, how they were worn, and what they meant exactly. I ended up purchasing three different bracelets and am extremely happy with my purchases! Great staff!

The last few times I’ve been in here the service has greatly improved from prior visits. It appears they are working on improving customer service. The place is always busy. There was a group of sales girls waiting right by the front door to greet and help people walking in. I was immediately helped and she exchanged a bracelet for me that she couldn’t confirm I had purchased from their store. I was very happy with the service. And as far as price point, I think it’s fair. Not high end jewely but cute, fun and personal.

Saying this store lacks customer service would be a compliment. I’m not sure that the young, full of themselves divas who «work» there even have an inkling what customer service is. I arrived at this store about 5 minutes before they opened. There was 1 person waiting as well. The associate opened the door and we both walked in. Neither of us was greeted, but she was at least helped right away. I was not asked to sign in anywhere and never saw a sign asking me to sign in. I approached a sales associate who was standing behind the counter. I was not acknowledged at all. At this time another customer had entered the store and was immediately helped. Yet, I was still standing there still not being helped. Finally, I asked someone if they could help me and you would have thought I’d asked for her to replace her brand name wardrobe with no name brands. She gave me such an attitude and then reluctantly showed me what I asked to see. However, not before she turned to another associate and said, «This is ridiculous. It’s too early for all these people to be here.» Apparently she never got the memo that the company she «works» for sells products to customers. If I didn’t need the item I purchased, I would have walked out. I will NEVER shop at this location again. It may be a nice product, but their customer service will ruin the company.

Went in to purchase a new bracelet, all associates were helping other customers. One associate loudly said «sign in if you need help,» as if we are suppose to know that, no sign-​in sign, just a pad of paper on one of the displays. I signed in, one associate called the next name from the list, after that I stood there waiting for my name to be called while other associates helped other customers who came in after me and didn’t sign the list. I was never acknowledged and hardly looked at. After three of the associates helped customers I watched them walk to the back and they did not return. At this point I was the only one waiting and the one associate on the floor was standing there while her customer was talking on the phone. So I left without a purchase and without any acknowledgment. I would have waited if I was at least acknowledged. Don’t have a crappy sign-​in «system» and not use it.

I’m not a fan of this brand. It’s not my thing. I think the bracelets are overpriced and the «charms» that have symbols the attaced certain words to as to draw the ladies who shop here in. Example-​a pineapple charm. Okay, you like it, thats fine. But then random words like Welcome/​warmth/​friendship and bam! 90 people buy it because awwwwww friendship :):):) give me a break.
If you like this style then more power to you. I feel like it’s gimmicky and will disappear in a few years.
That said when you go here there are 2 chairs for waiting if you are with someone who is buying and you’re not. That’s kind of cool. Then they have a notepad and hopefully you hear them tell you to sign in, otherwise if they don’t call your name, you wont be helped if there are more people currently shopping then employees. Even Tiffanys on 5^th ave in NYC that gets thousands daily doesn’t do that. And they help you even when they know you just want a postcard.
Just pay attention and help people. Everything is under glass. Really? It’s not Zales. Again I feel they want to keep you there forever.
Then when they do call your name, they ask what you’re looking for. I watched my friend get suckered into $ $$ in other charms because of the suggestions. She had just wanted a fairly inexpensive initial charm. Okay thats cool. Then the salesperson oversold that everyone else in the world gets x, y, and z with those plus PLUS I say a newer stronger bangle for her current bracelet. I know its their job, but please. Don’t fall for it. If you see something you like then by all means, own it. Don’t let the temptress seduce you into thinking your in an exclusive club with these things.
Gimmicks.

Make sure sign in first. Just found u had to do this after standing for 10 mins. Towards the end the service got a lot better

They say they have a return policy, Not so. Exchange only. Do not buy a gift for someone unless you are positive they want it. The jewelry is pretty cheap, not my cup of tea!

Worst customer service I have ever experienced! No one greets you when you walk in then they continue to ignore you. After waiting about 15 mins for someone to help us we finally left. One girl preferred to put stock away and the other got on the phone instead of helping us. Disappointing! I will make my purchases online — I hope they work on commission!