Unclaimed Freight

I’ve shopped at this store once before but we picked up our dining room set and it was semi easy to figure out what we wanted. Being that the product is of good quality we returned, BOY WHAT A MISTAKE. The second time we actually needed to be serviced because we wanted a new bedroom set, the employee was insanely rude like I’ve never seen before. When i asked to speak to his manager because I didn’t want to make the sale with him the manager approached me just as badly and told us it was our fault for being inpatient and that he was the best employee on the floor– Naturally i told her to have a nice day and took my business elsewhere. NEVER SHOPPING HERE AGAIN, WOULD MUCH RATHER PAY FULL PRICE.

Horrible customer service. Employees are rude. They were late 10 days to order the piece of furniture I want and the employee yelled me telling me it’s my fault I didn’t call!!!
I talked to the manger and she said that’s my fault!!!
They said because I paid a deposit my furniture is not here!
Retarded people, horrible customer service, never again.

The woooorst! Messed up 2 orders in ONE WEEK! They are cheap for a reason! First a delivery order & then we paid for a shipment of something…& got only HALF. The salesman even said there were loooooots but when they tried to rectify it… they said the factory had 1 left? I’m so confused. And to make it worst, the manager was unapologetic & failed to take any responsibility for the employee that had messed up the order. Unbelievable! Never. Again. I would rather pay a bit more & go ANYWHERE else!

I am hesitant to give even one star to this disaster of a company! Random furniture– poor quality but i knew going into it that i was looking for a quick cheap temporary set. The price was ok but the delivery must be paid in cash when the shady moving truck pools up. They cancel and or change delivery without even a courtesy call. They can’t refund unless you physically go back to their establishment. I have never been so disgusted in my life! This is a disreputable and unprofessional company!

Random pieces of furniture — some unclaimed, some damaged and just left behind. You can pick up pieces that are interesting and at a reasonable price, don’t expect many full sets, though. Sales people are helpful.
But customer service, it can take a while to check out and they were not too happy with attitude.

This place sucks there customer service is horrible! They lost a customer who was going to make a good purchase and because of that rude A$$ cashier/​receptionist we took our business some where else. Word of advice if you can’t deal with customers stay out of retail. This is for the store in Clifton, NJ Unclaimed Freight Furniture.

This place has some good deals. But you will have to find them by yourself because their customer service is poor.

We had a great salesperson and are happy with our sectional and floor lamps. I agree with other reviewers the women at checkout are shamefully rude. They need to hire more professional staff.

The sales men was very nice however the cashier girls are so rude! They have great prices on good quality furniture. Beats shopping at IKEA.

DO NOT COME TO THIS BRANCH UNLESS u WANT TO BE TREATED LIKE DIRT!!! i was just speaking to very rude staff i this branch… First of all she answered the call like she was home and this person «who i didnt get her name» has no phone skills so she shouldnt be answering the phone. that is the reason why they have been losing business because of staff who are very unproffessional. the person i was speaking did not even introduce herself and the manager she claimed to be «jennifer i believe was her name». i had to ask her whats her name. that is the only reason i found out who she was. you might need to do more inservice on how to deal with costumers. until someone from this establishment fixes the unprofessionalism of the staff towards the customers and they will continue to lose customers.
very upset customer and i will be posting my horrible experience in google and Unilocal and still searching how to post this on your website so people will know what kind of staff this establishment have…
I WILL RATE THIS PLACE WITHOUT ANY STARS. THAT IS HOW BAD MY EXPERIENCE WAS!