New Era Eyecare

Prompt, polite, thorough service. The environment was clean and comfortable. I am very pleased with my experience.

The were overbooked and let me sit there for 40minutes with out saying anything. Meanwhile the staff was just chatting amongst themselves. Finally I saw the doctor and she was very nice and apologetic. When it came time to order my contacts I asked that they get shipped to me and they didn’t. So it just seems like the staff doesn’t listen or care. I will not be returning here.

It’s very convenient location. Friendly staff and very professional doctor. Dr. Adair is great! I made my appointment via Zocdoc so the appointment and check-​in process is smooth. Highly recommended.

Update 5÷13÷15
I was there about two months ago now and NEVER received my contact lenses that I PURCHASED with my package. Never received a phone call, follow up on the contacts they specifically ordered for me, nothing. When I called to see what was going on they said since I hadn’t picked them up they were no longer in possession of the contacts they ordered FOR ME. I tried to explain to them that they never reached out to me to tell me that the contacts were even in the facility and therefore I couldn’t go pick them up, but that didn’t seem to matter. Will never be back.

Very bad experience here. The quality of the eyeglasses is very bad and the service is really incompetent.
Went in and ordered new glasses with a current prescription. Very expensive, but decided it was worth it. When the order came in, they were the wrong glasses. Had to reorder and wait a few more weeks. Once I got them, they never fit right, kept loosening, the quality of the frame was bad. Finally, I went in and asked them to adjust and the technician broke the glasses by mistake.
They offered to replace them but, in the meantime I had no glasses. So I was forced to buy another pair on the spot. Even worse, the free replacement pair never showed up. After four weeks, I called and was told they had been in for awhile and someone should have called me. (No one had.) I went in, and then the couldn’t find them — they were not there after all! Ridiculous.
He offered to order them again, and make it a rush delivery. Two days later, he called and said they are discontinued and there’s nothing he can do.
They are really all about selling expensive glasses and the place is just completely incompetent.
I still don’t have glasses after they broke the ones I bought.

Dr. Adair is great! I’ve been a client here for probably 3 or 4 years and he has always been very professional and personable. I’ve been in to see him for both exams and medical eye related exams.
The issue at this shop is the staff. They seem to have a high turnover for front office and sales staff, as I dont think Ive seen the same group at any given time. They are less than friendly and seem to be out to make a buck rather than continuing the sale of regular clients. Everytime I come in, Im asked to fill out the SAME paperwork and give them my SAME insurance cardn even when I advise nothing has changed. When I ask the young lady why, she just says, «I don’t know. It’s just policy.» If you work there, you should know these things. Now, I get to see Dr. Adair. This is the highlight of the visit.
When it comes time to get my year supply of contacts, I’m told they are $ 70/​box. I ask the lady assisting me about price matching, which they had done previously, she says sure! I give the Costco optical price and there seems to be no issue. She indicates they can match the price. Another sales guy comes and says, we cannot match that price, but we can do it in the middle, because you have insurance benefits. Their inital cost per box was $ 20 MORE than Costco and $ 15 more than Walmart Optical. I get up and decline the offer, indicating I will just go down the street to Costco to get them, and walk out the door.
So…what happened in the time the one lady says yes to price matching, and the other guy? Seems to me they’d like to keep the business in house, especially since thia was something they’d done before!
I may continue coming here for Dr. Adair, but definitely not for the customer service or eyeglass and contact lens purchases.
3 stars for the doctor, but that’s about it.

If you are here reading reviews because of the Groupon deals, you are not alone. While I agreed with most of the reviews here about the great experiences with optometrists, I cannot say the same about their salespeople. The Groupon deals are seemingly a bait-​and-​switch tactic.
I came here with a Groupon voucher. The optometrist was professional and courteous. The glass exam charge was on par with Costco. When I sat down with a salesperson, he offered a $ 240 valued Groupon voucher for just $ 35. Not telling him I already had a similar voucher, I listened. After admitting I had a voucher, I was offered a pair of high index lenses at the cost of $ 400 plus $ 90 if anti-​reflective coating is added. I told him my current lenses did not cost me anywhere near that price. He was quick to defend that my lenses do not have anti-​reflective coating, which is not true. A quick math: 400 (lenses)+90 (AR)+69 (exam)+35 (voucher cost) — 240 (voucher value) + frame = 354 + frame
I told him I wanted to use the voucher for just the lenses. He said no. Use for eye exam? Nope. You have to buy a frame and lenses to use the voucher. Needless to say, I paid the eye exam and walked away.

The entire experience was super fantastic from the receptionist to the doctor and the business manager who handled my prescription. Everything was very professional and relaxing. I would recommend this to anyone!!!

I was able to get a same-​day appointment with Dr Adair, who was very professional and thorough.
New contact lenses for my new prescription were in stock, I was fitted and able to walk away with clear vision.
I took a long time selecting new frames and the staff was very patient with me. I am a return, satisfied customer. Recommend highly.

This place is great. Really quick scheduling the day I wanted it, and I received quick and efficient service. Also, I got a more thorough explanation of what each test was than I’ve ever gotten from an eye doctor. He knew his stuff and it went well.

Dr. Adair and his staff are amazing. I actually enjoy going for my exams because they are helpful, thorough, and kind. I never feel rushed, always feel listened to, and get excellent care. They also have this cool eye mapping tool which takes pictures of the eye structures and blood vessels; it’s not covered by my insurance but is VERY cool, and an excellent tool to utilize in order to have information about my eye health over time. Highly recommend them!

Even if you call and verify in person that they take your insurance, they call back after the exams to let you know that there was an error and you actually have to pay! Ridiculous! And $ 115 contact lens fitting fee to try on 2 random lenses when I specifically said I only wear the one I’ve been wearing for 10+yrs!

I used a Groupon to get an eye exam. The doctor was great and gave a very thorough eye exam.
I opted not to purchase new eyeglasses, but to use my existing frames and just replace the lenses. I was told that the glasses would be in, in about a week and that I would receive a call. I waited 9 or 10 days and then called, was put on hold and then told someone would call me back. No one called back. The next day, I went to the store and after a search for my order, was told that one of the lenses was on back order. I was offered a different lens that was «close» to the prescription — ??? I opted to wait for my other lens to come in. It was about another week before someone finally called to tell me that my order was ready.
While I was happy with my exam (the doctor was great), as well as the product, because of the non-​communication about the delay in my order and no call back after calling them, I am giving 3 stars.

When my eye doctor (Centreville Eye Care) stopped taking my insurance, I made an appointment with Dr. Adair for my yearly check up. That was several years ago.
I love that you can now make an appointment online. That is so helpful for times at work when I can jump onto the computer for a minute but cannot make a phone call.
Dr. Adair is kind, professional, and thorough. He is also the only eye doctor I’ve ever seen who keeps my contact lens strength in stock! The staff are all friendly. I was not pushed to buy either glasses or contacts from their office.
The store front is tiny, and I understand that they probably want to maximize retail space. My only suggestion would be to, if possible, separate the retail portion of the store from the reception desk and make a bit of a waiting room.

The doctor did an excellent job and did not rush through the appointment. The selection of eyewear was good as well

I have been to some large chain eyecare places in the past. New Era is much better. I called and got a same day appointment, on a Monday, no less. The called me back at my exact appointment time. They have the latest technology and Dr Adair is super nice, talks with you, explains everything very well. I will definitely return and recommend this to my wife. I found them by crossreferencing my network providers and Unilocal reviews. Distance wasn’t a factor, but it ended up being right down the street!

I came in to use a groupon. I came in around 11:00am on a Saturday. The staff was friendly and the doctor was great. She was sociable and didn’t make the exam boring and thoroughly checked out my eyes when I spoke of past family problems. The guy who helped me pick out my glasses was patient and extremely helpful, I would definitely want him to help me out again in the future. My only knocks on the place is the selection isn’t as large as other retailers, but you ought to be able to find something you like. The parking isn’t great, but it is within walking distance of the metro… so get some exercise. Overall, its not cheap, but the service I experienced is worth it for a once a year expenditure.

Make sure you call them to verify if your insurance is accepted AND verify in person again before any exams! Their website lists every single insurance out there but trust me, verify verify verify verify! I didn’t find the service here helpful or affordable. A lot of upsell techiques throughout the entire visit. Felt like I was at a car dealership. There are better eye care offices in Centreville especially if you have a health issue and not just looking for contacts/​frames but treatment and diagnosis. I could go on and on but it’s not even worth the time.

I always receive great service here! Dr. Adair is extremely helpful and always takes ample time with me. I have a horrible time reading for a prescription and appreciate his patience. Additionally the staff out front is extremely helpful and knowledgeable, especially so on my last visit.

Recently switched to Dr. Adair. Very thorough exam and explanation of all the options. He fit me for what has to be the most comfortable pair of contacts I’ve ever worn.
Very friendly and knowledgable staff — never felt like I was being unnecessarily upsold glasses when it came time to select those. They took the time to review my insurance and options and explain what discounts were available to me.
Overall excellent experience. My entire family will be going to see Dr. Adair in the future.