Lucille Roberts – Clifton

I will agree with the other posts: plenty of machines not working, no shower room, they dont care much about the members, no free water at least, and they sell water for $ 2 each. The girls in the front desks are very noisy and lastly, the new layout sucks.

They don’t care about the members. They have awesome classes in the morning and early afternoon but majority of us women work and come to evening classes. They have nothing but Zumba. If you are serious about seeing a change sign up for personal training. That’s the plus. Great talented instructors, but management is terrible. They change the schedule too often and many instructors call out a lot of coverage/​substitutes.

Small, no locker room, no showers, many machines broke. But very friendly and a great variety of classes. I joined just for the classes. So Im satisfied.

Liz V
I love my gym they have great and many classes the instructors are very good. They have plenty of equipment. The girls at the front desk are very friendly and very helpful especially Ash Leigh the manager Danielle the assistant manager all very nice. I also like that it’s a gym for women only.

I absolutely love this gym! I have been coming here for a year on a regular basis and I have no complaints. They have all the regular cardio equipment plus lots of strengthening equipment. The classes are awesome and the instructors really put you through a workout. It’s also very clean. There’s always someone cleaning when I go.
I can’t forget to mention that the front desk girls are also great. They are super friendly and very helpful! If you try out this gym, you won’t be disappointed!

For $ 18.00 a month it’s not bad. The gym is small but cozy and clean. They have the regular cardio equipments and strengthening equipments as well. The gym hours are not so accommodating especially on weekends and that is why I give it 4 stars and not 5. The gym gets very crowded when theirs Zumba classes. I haven’t taken a class yet but by the looks of it, they look fun. The front desk staff are friendly. Overall I like the gym.

I love my gym. It is perfect for what I need. It’s less than $ 20 a month and I have all of the cardio and strength training equipment that I need. The best part is that its women only and I feel comfortable with all of my jiggles, shakes and what-​have-​you. I don’t take the classes but they are always jam packed. Maybe one day.
The girls at the front desk are always pleasant and helpful when you need them.
The only thing I wish they had is a stair climber and a row machine.

I love this gym! I’ve been going for the past two years, I go mostly for classes and they are are amazing. The front desk girls are friendly and it’s very clean. They just extended their hours which makes it even better especially for the price.

I was thinking to join this gym, that’s why I decided to stop by and find out more about it. Gym isn’t bad, what’s bad is that the same day I visited this gym I got call twice (!!!) asking if I’m ready to join the gym. Also during my visit I was told that $ 1 sign up fee ends in two days, girl calling me was trying to push me into getting a membership by saying that offer ends today, for me that means that this place has no professional ethics. The next morning I got a call at 8.30 am (!!!) asking if I’m ready to join, I said that I was sleeping, girl calling me didn’t think it was necessary to apologize. In 4 hours I got a call again, I said that I’m not interested joining the gym. After that I started getting emails and text messages. Very annoying, I feel like I’m being chased.

What a nightmare! Just try to cancel. It’s almost impossible. The employees are rude. I called customer service, the rep was also rude, then put me on hold never to return to the call. Apparently you HAVE to cancel via the website, but I couldn’t because I didn’t receive the registration confirmation email, which you need to log in. After wasting about an hour on the phone and their website, I call the Clifton store again and was told that she actually could cancel for me herself. (UGH). Ashley (the manager) tried to email me the confirmation, which I never received so she texted me a screenshot of the cancellation message. I don’t know if it will hold up, but I am disputing the last 2 charges on my credit card, and just want this to go away. I will NEVER return to this place again.

The hours are terrible and are frequently changed without explanation. I’ve seen closing times on Saturday at 2pm one week and 1pm the next and suddenly the gym will be closing as early as 12pm. Weekdays are no better on Fridays the gym will be closed as early as 8pm. This issue makes it nearly impossible to achieve consistent workouts week by week. It’s extremely frustrating. I can only hope Lucille Reports management reads these reviews and realizes the poor quality they are offering.

I have to start by saying my star rating is so high because i got a membership when they first opened so I only pay $ 10 per month. Considering this is such a great deal I don’t have much to complain about. I solely go here for the treadmill, although the classes look very fun! I’ve been to only a few and I enjoyed them all. The classes do get very crowded. Only sometimes I have to wait for a treadmill, which does make me annoyed in that moment.
You will always find parking, but during class hours you may have to park a little further away, but hey, you’re going to a gym, there shouldn’t be a reason to complain about a few extra steps.
This is a girls only gym.
They have a strength training equipment and nice big mirrors. When a class is not in session the class floor is a great place to do any personal stretching or workouts.
Overall I really like this gym and have been going here for years.

If you’re looking for a horrible customer service and a place to waste your money then this is the gym you’re looking for.
I was ripped off by this gym and also my mother. They kept withdrawing monthly fees from my bank account for six months after my contract has ended with them! and when I called the customer service line a very mean agent talked to me and disrespected me even after being a member with them for more than 3 years! He said you already signed for automatic renewal on your contract and we can’t do anything about it! that’s when I realized how important is it to read the 8pt font size on any contract you sign for, since they did not explain that to me at all.
Other than that, the girls at the front disk are not nice and keep laughing and talking loudly while you work out, they really noisy. The quality of gym is bad, machines are always booked, and classes are full where you won’t get a chance to grab a mat and weights to participate in the class.

I love this gym. The classes are great and the instructors are awesome! Highly recommend.

The one good thing about this place is the classes. There are barely any machines available during peak hours. The customer service is HORRIBLEEEEE.
The policy for forgetting your membership card is absolutely ridiculous. I had taken off work for a couple days and had forgotten the card at work. They only let me go to the gym ONCE with my driver’s license (instead of my membership card), all other times they wanted to charge me $ 10 just to get in. HELLO? I am a PAYING member. My monthly membership fee is only a little more money than that! All other gyms I have gone to do not have this ridiculous policy. A valid ID should be more than enough to get into a gym I am PAYING for.
The manager in this place is not too welcoming either. She thinks that just because she is a manager she can actually be an instructor for classes. I took one of her classes. She does not do half the moves she tells us to, which means she can’t handle it. I think she should stay behind the desk instead of teaching classes, since she is definitely better at haggling money out of members than getting people into shape.

Horrible customer service, it’s a shame because the classes are great! Unfortunately this is the only good gym I could find in the area so I’m staying, but I have had numerous problems with billing, and basically I’m out $ 80 because of the way they scam people. If you’re not a class person, definitely don’t join here, because you shouldn’t have to deal with the headaches of being improperly charged, and scammed out of money, for mediocre gym equipment, and set up.

This gym is fine as gyms go, but the process of signing up started me off on a bad foot with them. They tell you 6 bucks a week, but that doesn’t include the $ 15 «membership maintenance fee» charged to your card twice a year. They also make it obnoxiously difficult to change things about your membership, I guess to encourage you to sign up for things up front. For example, the $ 6 weekly fee at Clifton increases to $ 7 if you want to take classes. If you don’t sign up for the classes option when you first join, they apparently have to cancel out your membership and you have to «re-​join» (read: re-​pay the $ 30 registration fee) to upgrade. Bleh.
That all being said, I realize this gym is still decently priced. I think they recently renovated it, as everything looks pretty good in there. The room for classes is huge, and while there is a somewhat limited number of machines, I’ve being going for a month and have not had to wait for the treadmill yet. And there is something to be said for going to an all-​female gym. I don’t have to worry if my cute workout clothes are still in the wash. Also, I believe they have a childcare facility at this location, although no idea of the hours.
Is it too much to ask for gyms to have up-​front, transparent sign-​up processes? I hate it when they sneak fees in there like that… it has left a bad taste in my mouth.

This gym offers a great variety of fitness classes, such as high intensity cardio, yogatone, weights and Zumba. There’s something for every woman. What really keeps me coming to this gym and actually look forward to going are the instructors. You are sure to get a great, well balanced work out and be motivated to keep coming back.