Garden State Honda

I’m unsure of the Unilocal ethics in regards to leaving a review for a place I didn’t purchase anything at, but I don’t see how it’s possible to do so here with the way these guys conduct business.
I was shopping around for a new car and was looking to purchase an Accord. I had already checked out other Honda dealers and was hoping to get the best deal here. They had advertised online the lowest price I had seen in the area. I walked in to inquire and the salesman starts taking down information and goes over the price of the vehicle. Then the upsell begins, this costs this, that costs that. Before I knew it, the $ 18,000 sale price inflated to the market value of $ 23,000. What I also disliked (besides this dishonesty) was without even having a moment to think and negotiate the price, he pushed papers toward me to sign. I told him the price and monthly payment option given to me at another dealer and he had his boss come over. He was willing to adjust both but didn’t match the other dealer saying «I’m not sure how they arrived at those numbers, the math doesn’t add up». I decided to just walk out, causing the boss to shake his head and mutter «unbelievable».
What’s unbelievable is how this dealer can sell cars and stay in business. I get that buying a new car is usually always a stressful ordeal, particularly having to negotiate the price with salesmen working for a commission. However, I had been to other dealers, and none of the salesmen at those locations gave me the bad vibes I got here. If you’re looking to buy a Honda, I suggest DCH in Paramus. They’re much more friendly and helpful.

That one star is for the sales person that sole me the car 2015 Honda Accord V6. He was very persuasive that I bought the car from them, but it’s a «BIG MISTAKE»!!! They have no «WORD OF HONOR»!!! The minute u leave the showroom & made all the transactions, u r already forgotten & they treat u like a piece of shit (excuse my language). DO NOT GO TO THIS DEALERSHIP!!! YOU WILL REGRET IT!!!

I owned hondas since i got my license. when i moved to this area i tried this one. bad idea. what evertone is saying in these reviews is true. you dont feel like you are getting good service as soon as you walk through the doors. I ended up walking out and I wont go back. i only give 1 star because i have to give something.

NEVER give them your email address. I am happy with the car I purchased here almost 4 years ago, though the process was ridiculously slow. The negative has been the nonstop emailing that has followed. I have removed myself from their email list countless times, yet somehow I always wind up back on the list. They send at least 3 emails each week which has all but convinced me to buy my next Honda elsewhere.

I went here to test drive car and get some prices on he new crv. I was working with Braulio Lopez and was good to work with until his pushy manager came over. I guess the sales associates can’t give a price and the sales manager came over to me saying I want you to walk out here today with a car. I told him I wasn’t ready to make a decision and I needed time to think about it. A car is a big decision not something you make a decision in 20 mins at the dealer! This guy kept pressuring me to give a down payment and lock in my price. If the price isn’t there when I come back then you don’t have my business that’s how I see it. He also changed my trade in value from 1000 – 3000??? Ya okay something isn’t right there! I found out later that my sister went to this dealer before and had a similar experience. Stay away!!!

I am a first time buyer and I was floored and shocked at how poorly I was treated at Garden State Honda. Not only are the owners sexist misogynists who force young latina girls to walk around in tube tops and mini skirts serving coffee, the salesmen resembled former football players in ill-​fitting shirts and pleated pants who prowled around like they were at a club or bar on a Saturday night trying to pick up girls.
When I asked for information and wanted to get a quote, I instead got hustled into buying a car on the spot. Luckily, before signing anything, I said «I am not buying a car today» and when I said that, the sales manager came over, took all my paperwork, threw it out and then told me to come back «when I want to buy a car.» I didn’t even know if I wanted the car to begin with, and instead of customer service, I get a bunch of weirdos throwing a car at me and then throwing me out!
I don’t recommend going here. Their prices are exorbitant and the staff are rude, mean and anti-​consumer. There are so many other Honda dealers in north NJ, this one should go out of business.

DO NOT BUY CARS HERE!!!
These guys will scam the life out of you if you are not careful.
My experience includes:
1. Waiting for 2 hours after deciding on a car to buy only to discover no paperwork was done. When I asked about it, the first part was immediately done, then I had to wait another hour for the other part before asking again. Finally, after all the paperworks, actually getting into the new vehecle took another hour.
2. This guy Howard tried a multiple lies and deceptions during price negotiation and finally did fool me. — he offered a low finance price only to inform it was for 72 months and not the normal 60 months and it was only after I specifically asked about number of months. He told me I was getting 1.9% with the price he wrote down on the piece of paper (why do they always use a scrap paper for the numbers anyway?) then only after the contract was signed and I tried to confirm again, denied ever revealing the rate and I ended up getting 3.5% (basically I couldn’t not sense whether the monthly payment was high or low without knowing exactly which rate I’m getting)
3. The sales manager in the back room told me I’m getting only the basic powertrain (engine and transmission) warranty with this car when I already knew I was getting bumper to bumper for 5 years. I asked him three times if I need to pay extra for non-​powertrain service and he said yes and urged me to purchase extended service plan.
My judgement was clouded after being in that shady place for over 4 hours with the wife and kids and thought I was getting at least the fair deal so ended up purchasing the vehicle. But it turns out to be the highest price permitted under the state law.
Sales person will be nice and honest with you and you will be convinced they are on your side. But they have absolutely no say in the actual deal and often times, incredibly uninformed in the details of things. It is the Sales managers that run the show here and they are *crooks*.

DO NOT GET AN EXTENDED WARRANTY IF OFFERED AND MAKE SURE TO CAREFULLY INSPECT YOUR VEHICLE BEFORE TAKING IT OFF THE LOT! I recently purchased a 2013 Accord EX-​L (my first new car) and it has been a bad experience ever since. First it took them 6 months to replace leather interior that was faded when I bought it and noticed the damage about 3 days later when the leather cleaner dried off. Then when I went back to them about it and they said there was nothing they can do about it, that is normal wear and tear. O. o I continued to argue as to how the heck a $ 32k car already has this until they finally sent me to the service center which was inspected by a representative from Honda and the Director of Parts and Service Ken. BOTH admitted to seeing the damage but according to them there was nothing wrong with the car and they didn’t see the big deal of the leather interior. (PAY OVER $ 30k for a car in which you saved for 6 years while being deployed and tell me whether its a big deal or not!) Long story short, after making various phone calls to the RUDE Honda Case manager in California, I took it to another shop and it got fixed. (Nothing happened until I seriously went to the dealer ready to leave the car with its keys and request for a refund.) This whole process took about 6 months worth of calls and visits. Total waste of time… Seriously unacceptable!
Then my dumb self got talked to into buying an extended warranty and oil changes for 36k miles in which I was being told that I can cancel it at any time as long as I don’t use it, only to read the fine print and find out from a friend that the warranty is «limited» which the finance guy said it was a normal full warranty up to 100k. I paid an extra $ 1800 for these two warranties and service. When I decided to cancel it about 5 months later, I was only given $ 600 out of the $ 1800 that I originally paid. I haven’t used the warranty whatsoever, and the car still has less then 5k miles on it. EXTREMELY BAD EXPERIENCE WITH THE DEALERSHIP AND HONDA ITSELF! IF I had known better, I should have just spent the extra 10k and bought an Audi or BMW. I have heard nothing but good things about those companies from close friends and apparently it seems that I am not alone from recent conversations…

My wife currently drives a fully equipped 2010 BMW 328 xdrive. We hear many great things from people who own honda’s and were looking to make a transition into one.
We visited this location at 7:45pm Nov 23^rd looking to talk over prices with a rep as we have already test driven a car and liked it very much.
When we arrived, the secretary asked us if we had an appointment. We weren’t aware we had to make one however I had no problem making one and coming back another day. She took our name and what car we were interested in seeing and put us on a list. Moments later sales person Jacob D. came by and asked us if we are looking for sunroof. I was surprised he didn’t introduce himself since we weren’t even by a car to ask that. I asked «excuse me?» He said «sun roof or no sunroof?» I ignored his question and said «hello, I’m Clark» and extended my hand. He said, «hi I’m Jacob.»
He walked us to a stock civic and gave us basic info on the car. We said we liked it however, we didn’t need to look at it further. We know what we like and we wanted to discuss pricing. He said «well alright then» and walked us to his station.
He started gathering information about us. Our name, address, and telephone number. My wife mentioned if it would make things easier, she knew which car and model she wanted. He said «ok then…» We told him we were interested in leasing Honda Civic EXL with navigation for 3 years. He said «wow… Ok!» Give me a second. He left and came back a couple of minutes later with a piece of paper which said $ 289 a month with $ 1500 down. He said, there are not that many of these cars. Honda has only made few of these so they are in demand. So my wife and I looked at each other and my wife asked «ok thank you. Can you please tell us how you got this figure?» He took his glasses off and asked, «well what do you mean? what figures?» She said «what is the sale price, interest rate, residual value, taxes… I want to know how you came up with this monthly payment. What is it based on». At this point it seems like he was not expecting that answer. He said «well, i’m not too sure… I have to talk to my manager, is this a lease or finance?» I mentioned «we are looking to lease, for 3 years, and zero down» He said «WOW, zero down? credits good?» I said «credit is excellent». He said ok. He left again. 9 minutes later (yes, we counted) he came back after talking to his manager (saw the manager wasn’t having a good night as he seemed upset about something) he came back and said «this is the MSRP». my wife and I looked at each other and I said. Ok, so this is something that I could get off the internet and already knew, I wanted to get numbers as too how did you get this monthly payment.” He said, «Look, i’m the lowest tier in this department, i’m a sales person, I don’t know any of this.» I said, ok well we didn’t want to waste your time, can we speak with the right person because we want to talk about numbers. He said «no, I mean… My manager is the only person that may know this» so we said «ok, well do you mind if we talk to the manager?» he left and i saw him go back to the same guy (tall, bald, light skin) and he said something in the line of «come on!» as his hand motion set the presence of not wanted to help. Jacob came back to us and said «I am the lowest guy in this place I can’t just go grab him». We said «ok Jacob, thank you for your time, have a good night» he said «alright»
My wife was REALLY disappointment and while walking out she walked to the secretary and mentioned that we had hoped to talk to someone about numbers and the sales person was not knowledgeable or able to answer any of our questions, his name was Jacob. She said that’s weird because he’s been there for 15 years. We also said, «yeah well thank you anyway»
I don’t really leave reviews unless I’ve have a great time or a really bad time. I could care less, but to be honest seeing my wife upset about this really makes this place look bad. It sad that Honda makes such great durable products, however they are covered by people like that and ruin the interest in someone to get into one. I would give it 0 starts if i could. I will never go there again and will never recommend anyone going through our experience. I wish there was a place where you can just go, get the car at the realistic price and leave. I need a car within 2 days so I will visit other Honda dealerships Monday and buy one hopefully with someone interested in selling and talking over numbers with me.
Avoid– don’t send your loved once unless a family member/​best friend/​fiancé works there. Horrible!

Excellent customer service! Earl took care of us. He was extremely straight forward and pleasant to work with. I would absoutley recommended this dealership to anyone looking to buy or lease a Honda. Also I went on a weekday night and it wasn’t busy so I’d recommend coming then. Love my new car! =)

If I could give these people zero stars, I would.
Of course when you buy a car, you are starry-​eyed and may just say «Yeah yeah, mhmm, okay,» instead of reading, re-​reading, and re-​re-​reading every detail on your agreement, but BEWARE OF THESE PEOPLE.
DON’T:
–Get a car servicing package. They will say it includes EVERYTHING, except when push comes to shove, it does NOT include TIRE ROTATIONS.
–Believe if they say they’ll call you back after you complain. They will NOT.
–Buy a car here in the first place. Just don’t.
DO:
–Double check everything on the Honda website and reconcile it on the contract.
–bother the frack out of them if they do not give you a satisfactory answer.
–Research and buy cars somewhere else.
That Adel guy was dishonest and did not admit he mentioned the car service package includes tire-​rotations.
In short, never trust a man with a manicure!!! (Yes, I went that far.)

David Russo and Adel gave me great service when purchasing my vehicle. There was no run around, no new deals or price gouging was done and I still came out with a great deal for my Honda Civic. David in particular was most helpful when it came to helping me seek out new car insurance to cover the purchase of the vehicle. He not only kept contact with me through those days but also sent me an entire list of agents and companies that would be willing to help. Eventually everything worked out for the best. Tell them LaKeshia Bryant sent you, you will not be disappointed

Sneaky and underhanded. They lied about the previous ownership of a car that I had bought (which they told me was new). STAY AWAY!!!

Maria Castillo was so helpful in helping me with my Civic lease! She really went above & beyond to make sure I was comfortable & happy with my purchase! I’d recommend anyone looking for a new car to head over to Garden State Honda!