Monro Muffler Brake & Service

We’ve been consistent customers for 2 years with three vehicles. Brian has done a fantastic job getting us the best deals and being straight-​forward in order to maintain us as long-​term customers!!! :)

I would steer clear of this Monroe Muffler. I have brought my car to this particular one many times. The bill was always $ 300-​$ 400 for repairs. This last time I went here because my car was overheating when I sat in traffic or in idle for over 3 – 4 minutes. So, they told me it was fixed, wouldn’t overheat again. I paid the $ 280 and left. Two days later, I was stuck in traffic, and the temperature gage went even higher than before. I brought it back to them. The manager told me it would be another $ 270 because ‘it was missing a part’! So I told him I’d be in on Monday to pay because I was going away for the weekend. He said, «Can you just pay me over the phone on your credit card?». I said «no, I’ll be in Monday to pick it up and pay you». So, I called Corporate, and that guy told me that I will not have to pay because it was in there for the same problem, that was never fixed. When I went to pick it up, they had an attitude. My check engine light was on, too. I had the guy at Advance Auto hook up to my computer. We found out that the transmission was throwing 6 different codes. I didn’t have a problem with the tranny before I brought it there. Did they do something to my transmission? You decide. I wouldn’t bring a toy car to these money hungry liars.

Lousy management. Ripped me off by making a «fix» my car didnt need that ended up costing me over $ 500 damage (of course just after end of warranty). Did brakes which squeal. Broke a part in my car without informing me. In addition had to listen to a lecture from the manager about how I should bring my car to him _​more_​often. Yeah right, so you can stiff me for more money. Only reason I took the car there is because of convenience, and they lost even my routine business. If they treat a regular customer this badly, I cant imagine what they do to new ones.

If I could give zero stars I would. I’ll never go back. I’ve never had a good interaction with any of their employees and they always try to sell me something I don’t need. I’d rather spend more money somewhere else.

I was in need of new front brakes pads and the rotors resurfaced for my Toyota Corolla as I was told by the Toyota dealship i generally service my car at. I called this place and talk to Brian Mcalonen the store manager. He gave me a price of $ 99 for regular pads or $ 169 for ceramic as this was a much better price then the Toyota dealership so I made an appointment. I go there today they look over my car and tell me yes the brakes pads need to be replaced but the rotors are only worn too if they resurfaced they be below standard. He suggested replacing them, seemed reasonable to me. However then he started recommending other services, the back brakes are good by I’d suggest a readjustment. Oh and your battery needs to be cleaned but ill do that for free. Brian says to me I want your business I want you to trust me, should of been a red flag right there. People who real hard to gain your trust are generally untrustworthy. On to the pricing he shows me the stuff he recommends and its over $ 600, i dont think so. For the ceramic brakes which are suggested for Toyota’s is $ 212, on the phone he told me $ 169. Oh I’ll take $ 50 off. Then he says the rotors are $ 175.99 each but I’ll give them to you for buy one get one free, the cost the cost to readjust the back brakes $ 29.99 and $ 19.95 to clean and lube sliders. I decline the back brake service. The total comes to $ 369.92 before tax and I still think its too high. He says ill throw in the brake brake adjustment for free my gut was telling me no, but for some reason I agree. Brian tried very hard to convince it was a good deal. Once I got home I was just kept thinking, I went there planning to spend $ 169-​$ 200 yet I paid almost $ 400. Something’s not right here what did I really get for that extra $ 200 all I got was rotors. Looked up the price for rotors on my car at several different auto parts stores yeah they cost around $ 25-​$ 30 each. Oh god did I get ripped off. I would have been better off going with the dealership. Don’t go here Brian is a liar and a cheat, he tries way to hard and plays pricing games that make you think your getting a good deal when your NOT. I will be calling them back and complaining that I was ripped off. And it’s now my goal to let everyone I possible can know like is not a ace to service your car. This review will be on as many sites as I can put it.

Brian totally tried to rip me off. I had my car towed there for a $ 60 front wheel bearing and he wanted to charge me $ 1,100 to start — somehow he managed to jack up the price based on the replacement of the entire steering knuckle assembly; When I suggested using junkyard parts, he quoted the junkyard part $ 12.96 less than the new one. Bob, his master tech, claimed to have been a mechanic for 30 years and swore that he was unable to remove the bearing from the hub. Naturally, I’m not a dummy and had my car moved over to Keeler Mercedes. They removed the bearing without replacing the entire assembly, replaced the driver’s side bearing for $ 618 total, with tax, parts and labor. Bob is either incompetent or he was in on the scam. Everyone knows that dealers typically charge a higher rate, but Monro was apparently attempting to stiff me for more than double than what the Mercedes dealer charges. Oh, he also was aware that I wasn’t from the area, so he obviously used that in his favor. For lack of a handful of better words, he’s slimy. I wouldn’t even recommend that he take his car there. I think he has his mommy in there to sway new customers.