Goodyear Auto Service Center

(Note: I would give this service center 0 stars if I could)
I took my car to Goodyear for an oil change /​PA state inspection on Friday, July 3^rd. Upon driving away from the shop, I felt a very strong vibration and heard a loud noise. I quickly pulled over, turned off my car to let it sit for a minute. Upon restarting it, the vibration and noise reappeared. I drove my car straight back to Goodyear where the serviceman popped the hood and drove it back into the shop without saying one word. 15 – 30 minutes later a separate technician comes back into the waiting room, laughing, and tells me that somehow a piece is missing/​broken off of the engine cooling fan. Completely baffled, I inform him that I am indeed not paying for this as they clearly broke the part. He proceeds to tell me that he cannot guarantee anything until a manager takes a look at the car. Mind you, this is 4:00pm on the Friday before Independence Day. They could not get my part until Monday morning! Not one person said they were sorry for the inconvenience. They told me to BRING THE CAR BACK on Monday! Furious, I immediately call my local Volkswagen dealer and they warned me to NOT drive the car under any circumstance as it could jeopardize the engine. I had to have my car towed to VW (thank goodness it was covered under warranty). Then I had to pay (OUT OF POCKET) for a rental car, beings that I commute to DE every day for work. Goodyear informed me that I would have to pay for the Goodyear service, the VW service, and the rental car out of pocket before they could reimburse me. Not only did this waste SO MUCH of my time, but I am also out about $ 1,000 (which I do not have).
Upon speaking with the manager, Bob, today he was very nice and helpful. He did in fact apologize over and over for the disservice that was done. He agreed to fully reimburse my rental car fees as well as the VW services. Bob was very understanding and apologetic and I feel a bit better about the situation now.
However, I am still appalled by the way I was treated when the manager was not involved. The servicemen made the situation laughable and acted like it was no big deal. They could have severely damaged my car and potentially risked my life. Obviously, they did not care about either of the two scenarios. Needless to say, I am NEVER returning to Goodyear.
(I have yet to find out if the engine is in good shape after the issue, as it is still being serviced at VW)

They were nice enough and helpful. Explained what was going on with my older car and were able to take care of it.

Worst experience ever! They have an award posted 4 «best in service» women’s choice award. Don’t be fooled. I know I was being taken advantage of; unfortunately powerless 2 do anything. Paid 200.00 for studs and lug nuts. Waited over 3.5 hours for the pleasure of being robbed. Will be reporting to the BBB and local AG. Can’t believe this is legal.