AAA – Clifton Heights

Professional car care. Friendly knowledgeable people. Best prices most of the time.

Got car inspected yesterday. They were fast, efficient and cheaper than the dealer. They are always very friendly too.

The customer service and representatives were very friendly and helpful on my visit. They tried very hard to identify my car issue and to help address it within my giving time constraints. The team was very understanding and accommodating to my situation, and they were able to give my options to work with. If I happen to get stuck in Philly again, I will come back again here for car assistance.

Total rip off. I asked AAA to do my state inspection since my car was already there for some unrelated work. They quoted me $ 1800 worth of problems in order for the car to pass. I decided to take it for a second opinion to a mechanic that I’ve had good experiences with before, he quoted me $ 340. Buyer beware!

This review is about the insurance dept. Last week my family needed to take care of 3 different transactions. Being misinformed by the AAA information line, we arrived here on a Sunday and found out we couldn’t be helped. But that wasn’t the case at all. The manager persuaded a wonderful employee named Alice, who wasn’t even working that day, to help us. It took her 2 ½ hours to complete all the business we needed to because many steps were involved. She was professional, gracious, thorough, and extremely helpful. She needed to contact different agents, deal with a state system that was down, as well as an unreliable fax machine. I would highly recommend the people at this office. They were friendly and dedicated employees from our initial greeting, especially Alice.

Lost all respect for the AAA in Clifton Heights, PA. I’m still steamed two months later. Went for an oil change in March and was asked if I wanted them to do a state inspection, I only needed a new wiper blade and one head light was out. Since I didn’t have the time to wait that day, I declined. When I returned two months later I was told I would fail state inspection unless I got new shocks! Since my car wasn’t riding any different than it had been in March, I couldn’t believe that suddenly I needed new shocks! Well long story short, the manager made me feel like an idiot! And she was pretty arrogant about it. Nothing she said to instill confidence in this garage. Additionally, I had been using this facility for several months and if my car was showing signs of a problem, why wouldn’t they let me know?
I went to another garage for a second opinion and they showed me something very simple to demonstrate that my shocks were ok. However, the Hub Assembly was rusting and could become a safety issue, but was not urgent needing immediate replacement, just in near future. I did get the Hub Assembly changed and the shocks are still fine. I don’t know what’s going on in AAA, but I don’t have the time or money to waste while this manager needs some customer service training.
Finally, not to leave out the many other kind and courteous employees working at this location. Just this manager, and since she was in charge, I don’t recommend this AAA.

I have been to this AAA location several times in the last year for automotive care. I have been very impressed each time. The 2 women Kristina and Stephanie who work the desk are extremely helpful, nice and knowledgeable. They have gone above and beyond to help me. I cannot sing them enough praises! And when I have brought my car here to be worked on, the mechanics have always been very kind and willing to explain my car issues to me. I find their prices to be reasonable. I also like that they have a really nice waiting area with tv, free internet, computers, and drinks. It is nice to not have to wait in a freezing foyer like I’ve done at other mechanic places. Also, they offer a complimentary shuttle back to your house while your car is getting worked on. That is really nice for me since my husband and I only have 1 car and if it is in the shop overnight, then I am usually stuck. Overall, I recommend this place 100%! I refer everyone I know here! Give them a try!

Agree with Louis B. I have 2 cars and have gotten my Honda which is way out of warranty serviced here since 100k (Now 137). You can’t beat this place for oil changes and preventive maintenance.
I write this review from their nice, clean, bright and airy waiting room which is in stark contrast to the KIA waiting room just down the street where my IN warranty vehicle is serviced. The KIA waiting room is 6 elbow to elbow chairs with no room to breathe so I started bringing the Sorrento here for oil changes. The Kia dealer can’t seem to do an oil change under 3 to 4 hours so I come to AAA for my Kia oil changes. I’d rather wait here for 1.5 hrs in a nice waiting room.
This place is so nice, the mechanics so knowledgeable and the staff are pleasant. Once my other vehicle is out of warranty I will bring it here.

Went here twice in the past three days for notary service. Tonight’s notary was rude and condescending compared to the one from earlier in the week. Front desk staff (different people) on both visits was obsequious.

AAA also provides travel services and I’m not sure why they bother. At this point I have spoken to 3 different agents in 2 separate offices and each promised to me and nothing. Now I know why people use the internet to book, you can’t rely on these agents.

This new AAA Club opened up in Clifton Heights/​Morton PA area to serve the sprawling Southwest Philadelphia suburban area, and the large new locale replaces the small and cramped one in Springfield. It is located on the entire footprint of a former auto dealer, so the place is huuuuuuge. Plenty of space for all AAA activities: insurance, auto services, tags, licenses, a small store, and a large customer service area.
The icing on the cake is that AAA wil be able to perform Pennsylvania vehicle inspections soon, perhaps as early as January 2012. Which means a one-​stop shopping for members without to brave the crowds and the Soviet-​style lines at the Motor Vehicles offices. I love it!
Their store has a large selection of travel and safety items as well as a large collection of maps and trip ticks. And for 24-​hour service, they have vending machines with maps and travel books for members.
An awesome place!!!