Dunkin’ Donuts

Yes, I have experienced better at Starbucks and would like to think that not all Dunkin’ Donuts locations are this disappointing. I came here on Saturday to get a chai vanilla and my friend got a banana, but the barista behind the register was just clueless. He did not know how to ring up the purchase, but he never was friendly enough to explain that he was new and needed to get someone to assist and that he would be right back. He just walked away from the register, after asking «anything else?» and leaving us wondering what happened. Ooookay… A few seconds later, he returned with someone, and after she rang up our purchases, he again asked «anything else?». Again, we said no, and again, he just up and left. Apparently, he did not know how to ring up my friend’s banana. After he returns, he again asks «anything else?» and I had to restrain myself from yelling «NO, FOR THE THIRD TIME.»
My friend and I agreed that he could have benefited from some of their dark coffee himself as he seemed to be zonked out. All of his back and forth fumbling around had created a huge line, as we saw about 12 people in line behind us. Yikes. They really need to get their act together and train people BEFORE they start working the registers. When I worked as a cashier, we had training, and we also had a day where an employee shadowed us and assisted us whenever we had difficulties ringing people up. Maybe they ought to try that, rather than putting a clueless person behind the register, especially during Saturday morning’s breakfast rush crowd. It really should not take 20 minutes just to get a tea, and that was considering that when we got there, there was no line and placed our orders immediately. I guess the people behind us must have waited 45 minutes just for their orders!

When a place that specializes in breakfast fails. They fail hard. This place is like I stuck my foot in a toilet bowl, then, as I tried to pull my foot out, I accidentally fell into the toilet and got the water all in my mouth. It’s that bad.
Coffee was cold.
The tuna melt looked like melted tuna because of they mayo. The bagel was a mess and it all just felt half hearted and gross. I’m sorry Dunkin, but there needs to be a Starbucks to take you down here.

Great service, the coffie here is great and some of the breakfast items are good too. Even at 4:00 am the servers are frendily and polite. The picture is of the oreo iced coffie which is also delicious.