Walmart Supercenter

Horrible customer service. Never enough registers opened. You can never find help on the sales floor. Always messy. Uninformed and employees who just don’t care. It must have horrible management. The customers are rude and crude too. But they do usually have what you are looking for at the Walmart Prices. Go in get what you are looking for and get out. If they have what you are looking for somewhere, like the Target also in Steelyard, I recommend you go there. Target also price matches Walmart. I don’t know what could help this Walmart. Corporate should show up and put their own people in place and do their own hiring.

I’m convinced that the entrance to Hell lies somewhere within Walmart and it’s just a matter of time before I get swallowed up. OK, that’s a little dramatic, but I have had SO many bad experiences at Walmart stores that I have decided to boycott them. I have had issues with employees and the management, but mostly with the classless dregs of society that shop there, which is, of course, outside of the control of Walmart.
When I get there, chances are some inconsiderate moron is parked DIRECTLY in front of the entrance waiting for some lazy slug to come shuffling out. The handicapped spots are very often taken up by people waiting for someone NOT handicapped to come out. I’ve seen on several occasions someone waiting in a long checkout line with NO groceries… That person is holding a place for someone who is still shopping and who will most likely show up with a cart full of items. I have never seen any Walmart employee say anything to anyone who does that. On the occasions that I or someone else has said something, it makes no difference to the person holding the place. WHAT THE F*K HAS HAPPEN TO CIVILITY AND CONSIDERATION???
Unless you get to the store in the early morning hours, the isles of merchandise (rather than the supermarket areas) of the Steelyard Walmart are often a mess, which again is more the fault of the inconsiderate masses who shop there rather than the employees who can’t keep up. I have seen on more than one occasion people help themselves to bananas to feed to their kids right there in the store. When I brought it to a manager’s attention, she explained that there is nothing they could do unless security witnessed it and that they don’t pursue it because it could lead to a lawsuit, and not worth making a stink over for a banana. So end the end, the rest of us pay for stolen items.
Maybe I’m not being fair by posting a negative Walmart review for issues revolving mainly from the actions of the idiots who shop there but just the same, it’s good to know what kind of experience you can expect if you go there. I’ll continue going to Aldi’s for groceries (great prices) and get whatever else I may need at one of the many other stores in the Steelyard.

I’ve been here maybe ten times. Last time I went my cell phone got stolen and it ended up on the east side. Totally done. I’ll never come here again. I’m thanking the higher powers that I didn’t bring my purse in with me on this visit.

Literally wish I could rate this place a ZERO!!! So rude and unprofessional! I am appalled at the way I was talked down to like I was incompetent by the MANAGER!!! Very rude and very sad that people act like this to complete strangers. I was in no way rude to this women. If you are going to work in retail, grow up and be an adult!!!

I’m slightly embarrassed to rate a Walmart because that requires me to admit that I shop at a Walmart, but this is the closest thing to a grocery store within a quick drive of my Tremont home, & so shop at Walmart I do — though usually just for quick trips to pick up food I can’t find at the much-​less-​sketchy Target across the street.
This Walmart is, in the simplest terms, the Walmartiest of Walmarts I’ve ever been in. It’s just… so sketchy, period. It’s always slammed full of people, stuff everywhere, messes in the aisles & on the shelves. Kids are screaming, parents are screaming at their screaming kids, it’s just total chaos. Oh, yeah, & they only just carts, NO BASKETS. When I asked the greeter at the door, he told me, «We only have one handbasket in this whole store, & I haven’t seen it in eight weeks.» Cool. There was half a bad weave stuck in the wheels of the cart I had to grab instead.
This is the kind of Walmart where you don’t want to touch anything, don’t want to make eye contact with anyone, & just want to get the hell out as quickly as humanly possible. it’s obviously way cheaper for basic groceries than the Giant Eagle at 117^th, but how much is your sanity worth? When my wallet can manage it, I’d rather spend a little bit more for an experience that doesn’t make me want to pull my hair out.

This is a pretty scary Walmart. Was literally scared the whole time I was in the store and practically ran back to my car clutching my mace

Shauntay and her team is wonderful. They were dealing with people passing out in the aisles, Christmas shoppers, and a crazy amount of returns at customer service. They all handled it well and professionally. She managed to find a receipt from 3 months ago for me. I even gave her the wrong date and card information accidentally. I only had the amount right and what I purchased. I will come back.

Truly, the scariest Walmart I’ve ever been to. I don’t really have the words to describe this place, but scary just about sums it up. Filthy and shelves are empty on the few occasions I’ve come here (before discovering the Target across the street). I’ve also witnessed two physical fights on two different visits — scary.
During busier hours, you will find 10 employees walking around, with 1 or 2 on register and 100 people in line. The employees seem bothered when you ask for assistance. I once had to pick up an online order; it was the worst idea ever. I went to the back where orders are picked up and 3 different employees were called and 15 minutes later before one finally helped me, and he was so annoyed.
I wouldn’t come here unless I was desperate or for the nail salon that is inside– in and out.

My sister sent me money via MoneyGram. My sister instructed me to go to the nearest money center in Walmart to collect the funds. I have since used the money center for various transactions, and every employee no matter when i went have been very rude, or short when you ask them questions. I was even waiting in line while the employees complained about being hungry, and needing to take a break. Horrible store!

One of the worst Walmart stores i have ever been to. It is always dirty, there is always about an 30 minute or more wait for a register. Ive never seen more than 5 open at a time. They have a ton of employees, what on earth are they doing to let it look like that? The prices are usually NEVER right. Do not go by what the sticker says, go scan it yourself.

This Walmart is a joke… Long lines, rude ghetto cashiers. And the store is newer and dirty as heck. Just a nasty store

Hate this walmart, poor customer service

The worst Wal-​Mart I’ve ever had the displeasure of walking into, and that’s saying a lot. Wal-​Mart is known for the trashy people that shop there, but the people at this one look like they just crawled out of a dumpster. One woman I saw clearly had menstrual blood dripping out of her shorts and down her leg. Another woman I saw slap the sh*t out of her toddler for wandering too far from the cart… a slap that would have hurt an adult. These are just a few of the countless examples of the absolutey filth sub-​humans that populate this space. The store is filthy, the staff is especially rude and unhelpful, and the people make it even worse.
I went in to buy a router the other day and stood in line behind a woman who had a cart full of $ 75 worth of non-​essential stuff and screamed at the clerk because she couldn’t pay with her EBT card. When her other cards got declined over and over (honestly, 20+ times, and the clerk NEVER refused the transaction) she started screaming like an infant and finally settled on just buying a huge thing of Hydroxycut.
So the next day I had to return the router because it didn’t reach my back bedroom, and the girl at customer service told me they had to call someone back from electronics to make sure it was all there, and to take the alarm sensor off the product I was exchanging it for. I thought it was strange that customer service was incapable of doing this, but it makes sense to inspect before allowing the return. So they called back to electronics and told me to step aside and wait. I observed AT LEAST 10 employees standing around goofing off, not working, and having personal conversations while one cashier worked at Customer Service and a line of 7 or 8 people formed. Nobody took the initiative to open another checkout station. So at this point, I’m annoyed watching employees standing around doing nothing as I stood there and waited for electronics. It took 3 calls and over 30 minutes before someone finally came up. When the girl got there, she had a 5 minute conversation with other employees, then walked up to a window and styled her hair in the reflection before walking up to the counter to assist me. She literally looked at the serial number on the box, opened the box to make sure it matched the one on the router, used her stupid magnet key to get the alarm off the other product, and walked away, 15 seconds tops. I waited over a half hour for 15 seconds of this girl’s time. I watched her slowly sashay back to the back of the store with no sense of urgency what-​so-​ever. Did I mention that the manager, Michael, was standing right there? He was actually working really hard to get products back to the shelf, but he was doing absolutely nothing to manage his blatantly lazy employees.
I would not ever recommend anybody I know to go to this Wal-​Mart. Drive an extra 15 minutes and go to the Brookpark Rd. location if you NEED to go to this scab of retail chain. The Brookpark one isn’t a Goldman Sachs by any means, but it is significantly better than this festering cesspool that is a blight on the entire human race.
edit — I went back around the holiday for a gift that I couldn’t find anywhere else. I saw someone with a «service animal» little lap-​dog that clearly wasn’t actually a service animal and it pooped on the floor in one of the isles. Not only could the owner not be bothered to clean up after the thing, but they didn’t even alert an employee of the mess… not that any of the employees would have done it anyways.

Went to use key machine and grab 3 other things, couldn’t find a basket or anyone to help us. As I paraded the check out aisles looking for loose baskets no one even said anything. By the time I found someone to tell me where the master key was they had closed that part of the store. This place sucks.

I haven’t seen a bigger collection of freaks, misfits, and dregs of society since the cantina scene in Star Wars.

Everyone knows the lines are horrific. But lets also talk about how unbelievably unsanitary this place is. On multiple occasions, I have observed Steelyard Walmart employees leaving RAW meat out of refrigeration. The first time, there was a package of steaks on the doughnut stand near the deli. The place was slammed, so I called the person working behind the deli, and offered to grab it for him to throw out. Shockingly, he said no, other workers will «X it out» at the end of the night. So, for at least a few hours, those steaks were left to drip e-​coli on the doughnuts. God knows whether or not the doughnuts and steaks were thrown out, or just wiped off and sold as new.
I’ve also seen a raw beef chuck roast just chillin on the back of a cash register — literally at eye level for the cashier. Zero fucks given. I know, they’re paid only slightly better than indentured servants, but even if you’re paying me minimum wage, I wouldn’t want to watch maggots grow up a mere 18 inches from my face.
Needless to say, I avoid purchasing food at this Wal Mart at all costs. Aldi’s just around the corner has similar prices and significantly better service and cleanliness.
Oh and sweet Jesus don’t use the bathroom there. You’ll leave a bit of your soul in that place.

Oh… Steelyard Walmart. If I were in a peppier mood, I might write an appropriate, country-​western flavored song, but since I just got back from Steelyard Walmart, lighting some incense and repeating a calming mantra seem more in order — but in lieu of that, here I am on Unilocal.
Now I will second, third, fourth, fifth and sixth every derogatory comment the other Unilocalers have left, and then I’ll add a few more. This store is a meme in motion; This store is a study in humanity and culture but I promise you, you’re not going to leave feeling like you saw a special on PBS. You know how some cities say, «At least we’re not Detroit!» — Well other stores in Cleveland say, «At least we’re not Steelyard Walmart!»
Okay, now that I got that out of my system, let me say that I will absolutely agree that it is NOT the fault of the cashiers that management doesn’t hire/​staff enough people at any given time, like oh you know, after work hours (logically!) to cover the lines that back up literally into the clothing racks. Today, we waited in line over 30 minutes, because someone decided to use WIC coupons with various items in 4 carts of groceries. That’s right. I got out of line while my son waited. I went and asked another cashier to call a manager. «Well I don’t have a phone at my station so…» Hm, that’s convenient. But why on earth, why oh why would the cashier not say «Hey, hold up, you ain’t Wic’ing four carts in my line, lady?» Why would there not be a policy as such?
Because it’s Walmart. Steelyard Walmart. And they don’t care.
I will also add that it’s been my personal experience that there is a large degree of hm, how do I say it nicely? Preferential treatment given by the cashiers of a certain demographic to customers of the same demographic. I’m not pointing fingers, but you know who you are. Yet, of course this argument would never in a million years hold water, because it’s 2015 in America… and it’s Walmart. Steelyard Walmart. And they don’t care. Are we seeing a pattern here?
Lastly, if you think hey, it’s a 24 hr. store, I’ll just go at 3am and things will be better, you’re incorrect. After midnight, as Eric Clapton famously sang, is when they let it all hang out. The employees shout across the aisles to one another in various colorful phrases, the shelves are in utter disarray, and God forbid you need someone to assist you.
So as you might surmise from these reviews —– stay away — — – trust every instinct that you have that it’s worth the drive to North Olmsted Walmart. You might even want to drive to Strongsville — unless you’re the Steelyard customers we hate, then just stay where you are.

One of the employees stole my iPhone.
I left my phone at the register while helping the cashier bag. As soon as I realized it was missing, within minutes, I returned, and the cashier wasn’t there anymore. I backtracked to the places I had been. There was a girl in electronics who had a phone with my exact otterbox cover poking out of the corner of her pocket. I asked if she had seen my phone. She said no, tilted her body, and poked the phone all the way into her pocket with her index finger. I asked to borrow her phone thinking I would call my cell phone from hers and catch them in the act. When I tried, my phone had already been deactivated. The cashier had clearly taken it straight to electronics (where Walmart sells and activates mobile phones), handed it off to the the girl I was talking to who worked in electronics, and had it deactivated in minutes. A complete scam.
I decided to go to loss prevention. I gave them the whole story and told them I was suspicious an associate stole it. While I was there I found another woman also complaining of a lost cell phone in the store.
They checked the footage and said «it’s still in the store, but that’s all we can say. For us to act further, the cleveland police need to be involved.»
They themselves refused to call the police, so I borrowed their phone and called. Cleveland police said they don’t investigate «any theft under a thousand dollars in value» because their resources are too scarce. A fact that I’m sure the Walmart loss prevention people knew.
So basically walmart refused to do anything, and I just had to accept that my phone had been stolen. They knew what happened on the footage, they knew it was still «in the store,» but they refused to help me because it would involve catching one of their associates stealing from a customer. A $ 500 phone. And probably the other woman who was waiting too.
Yeah, it sucks. But Walmart corporate pays their associates like third-​class citizens, so I wasn’t even mad at the one who stole it. I’m just mad Walmart protected the thieves. Will never shop any Walmart again.

Update 11/​04/​2013. My dreams have turned to nightmares, my hands continually shake, and I’ve had a stuffy nose since I wrote my original review. I’m positive it has something to do with the Steelyard Walmart.
Help me.

If I could give this place zero stars I would. The level of multiple incompetent employees is staggering. I am writing this review as I stand at the customer service desk. To make a long story short… an item I purchased came w a $ 5 gift card which they then charged me for. While walking out I realized I was charged for the $ 5 card. Insert chaos and simple math to the 2 women at customer service and 1 shift supervisor. I’m now here going on 40 minutes and they still cannot figure this out. While I’m pretty sure they have now charged my card 3 separate times. Any suggestion or question I have asked or intervened with has received eyes rolls and sighs. Wait… wait…the assistant manager has just showed up. The level of anger I am at right now is incomparable to anything I’ve felt in a long long time.