United Cab Co.

called cab service picked me up right on time from the hotel, got me to the airport perfect timing, dispatch in the morning was great

We scheduled a taxi the night before an early flight to take us to the airport. Fifteen minutes after our scheduled pick-​up time that morning, we called to let them know no one had shown up yet. Whoever answered just gave us some guy’s cell phone number who never answered or ever bothered to call us back. After calling the company back, they finally found someone who could bring us to the airport, a full hour after our originally scheduled time. We did actually make our flight, miraculously. In the future, I’d rather just pay for long term parking than deal with this hassle and stress. I would recommend calling anyone else before you trust these people with something important like driving you to the airport.

ive had some great cab rides and some not so great cab rides. However ive never had a taxi company tell me i never called to ask for a ride, when i RE dialed their # in my phone from 1 hour previous.
The receptionist was very nice, took all my info, phone #, address, destination. I was told 20 – 30 mins would be my wait time. I figured they may have been a bit busy so i waited an hour then called back. The nice receptionist (same one) said she never got a call from my location. She also said she would investigate and call me right back. I found other means of transportation in the mean time. 45 mins later the cab driver called me to let me know he was outside my house. i was no longer there cause i had no idea anyone was still coming.
my suggestion: Get it together. Make sure your employees know what they are doing.
i even double checked my phone just to make sure i did dial the correct # twice. its not me.

Got sifted by this so called cab company. I booked a cab for 5 am. to the airport. They never showed up. At 5:05 I called them and was informed that no cab would be provided. We had to run to catch our flight. A week later it cost me $ 76 parking fees. thanks united cab. I’ll send you the bill. Never ever use this no good company!

Dispatch kept telling me my cab was 5 minutes out, driver finally called me, 45 minutes later, told me he just got the call. Said dispatch did that to him regularly. Meanwhile, I’ve been waiting 45 minutes for a cab, in the cold, missing my dinner reservations. Über could not come to Cleveland fast enough —

I tried to book a cab with this company on New Years Eve this year. The girl that helped me book it at 12:55am that night and was very nice. She then said the cab will call me 10 minutes before it would arrive. Not only did nobody call me, but no cab ever showed up. I tried calling the company several times and every time I called there was a busy tone. I understand it is a very busy night for all cabs, but this was unacceptable. Will never use this company again.

We waited over an hour on a Saturday afternoon when they quoted me at 20 min. When I called the company they were no help in locating the cab and insisted it would be there in «a min or two» but we waited… and waited…

Flagged down a cab outside of the casino. The driver was very nice, and knew exactly where we needed to go. His Kia minivan was very clean and did not smell like smoke. He drove normally and took a direct route. Very pleased

Terrible… don’t use these guys. We needed a cab to and from our hotel for New Year’s 2012 and decided to pre order it the night before and even pre-​paid with tip online both ways. We also called to confirm the order and they said all was good.
NYE comes and so does our pick up time and they never show. We wait 15 minute past pick up before we call and when we did they said oh he is on his way… after being late 45 minutes they finally show. Then the driver was mad I pre-​paid because apparently they get stiffed on the tip by the company but he drops us off where we need to be.
On the pick up we called 45 minutes before and the guy shows up when he said. When he arrives I told him I pre paid so he isn’t caught off guard and he said «I don’t take pre pays» and drives off before we can get in!!!
I called and they said they’d refund the money 3 times but never did so I filed a dispute with paypal (thats who the pre-​pay is through) and it took 60 days to get my money back because they ignored it and paypal ruled in my favor because they never responded to it. They never even bothered to to respond to my BBB complaint.
They have another bad review here for a reason… DO NOT USE THEM!!! You may end up regretting it.

8÷4÷2012
4:30pm — called United Cab because they were closest to the Walmart on Brookpark Road which is where we needed a pickup. Guy said cab would be there in 20 min. — We went outside when we saw a United Cab minivan pull up and told him we were his fare. He shrugged and said he didn’t know anything about it and that he was at Walmart to do some shopping (evidently on company time?) and went into Walmart with a guy who had pulled up in an Airport Taxi car.
Called cab company back to tell them of this rudeness and ask what’s up, and the guy said oh sorry I don’t know why they did that, I can have another cab there —- in 20 minutes!!!
By this time, frustrated, I said to my son that we may as well take the bus! While waiting for the bus (15 minutes after the call to the cab company) they call and say they’re just now «on the way» — I said nevermind, we were taking the bus that was evidently more dependable than United Cab.
We were HOME an hour… and someone called my phone to ask if we still needed that cab.
Seriously???
This company and Americab are now on a DO NOT CALL list for demonstrating an utter lack of customer service.
Take RTA. At least that’s on a schedule.

Horrible horrible service layered with excuses
So I needed a cab to pick me up slightly outside of Cleveland. I called the night before and gave them my exact address. They called back 20 minutes later to confirm. All good.
Then the next day I call an hour before they are supposed to be there, still all good. Then they don’t show. They are 15 minutes late. I call and the dispatcher says he will be there in 5 minutes. 20 minutes pass without word. I call and she says he will be there right away. Then the cab driver calls to say he can’t find me. The dispatcher says she can’t help me and I can only give the cab driver my address so many times. They claimed I gave them the wrong area but I’m not from there so I wouldn’t have even been able to guess at another place to send the cab.
I ended up being an hour late for work and all i heard from the driver and the dispatcher were excuses and rudeness. I will never take this company again.

I went on the United Cab website and reserved a cab. Not only did the taxi never show, but I never received a phone call or any word from them and when I called their number there was no answer (around 1:30 am). They still billed my credit card for the cab despite never showing up and I had to go through the bank to dispute the charge. Needless to say I’ll never go through this company again and I’d advise against anyone else using this company who takes no accountability for their business or their obligations.