Time Warner Cable

I HOPE YOU KNOW A LOT ABOUT MODEMS AND ROUTERS BECAUSE YOU CAN’T DEPEND ON CUSTOMER SERVICE OR THESE SO-​CALLED «INDUSTRY SPECIALISTS» TO GIVE YOU ADVICE ON WHAT MODEM/​ROUTERS YOU NEED FOR INSTALLATION.
I’m a brand spankin new customer who just bought the highest internet package and just found out today that although I’m paying $ 70/​month for this, that I’m not worth $ 20 to them. I went out of my way to call them after ordering their service online to see what modems they recommend. The woman was very nice and seemed to know her stuff but definitely did not tell me the whole story when I asked her multiple times if there are certain technical specifications I need to look out for when I buy my modem.
I found this out after I ordered a modem off of Amazon with one-​day shipping that cost an additional $ 20 so I could have it before my installation date and the installation guy (who is a whole other story) came in immediately and saw that the modem was «unusable» because it didn’t have a «coaxial port». HOW THE EFF WAS I SUPPOSED TO KNOW THAT WAS NEEDED? MAYBE IT WOULD HAVE BEEN NICE IF THE LADY WHOM I WENT OUT OF MY WAY TO CALL WOULD HAVE TOLD ME ABOUT THAT TECHNICAL SPEC.
Installation man left without doing anything and I called customer support and they basically told me that they would rather cancel my service and refund me the initial $ 80 I spent when I signed up for the service than credit my account with $ 20 that I unnecessarily paid for shipping the wrong modem.
AND ABOUT THE INSTALLATION MAN — they are SUPPOSED TO call you a half hour before they arrive — nope, he called me while he was on my street and when i missed the call, he sped past the house, did not even try coming into the driveway let alone knock on the door, and probably was halfway home when we called the dispatcher back and told her we tried waving him down and she had to call him to come back (already 10 min away at this point!!).
Time Warner, your employees need additional training and your business practices need work if you’re so willing to turn away new customers so quickly — a recipe for business failure in my opinion.

Our experience with the staff at this location has been a delight. Anthony was very professional and pleasant. Walking in, we expected a long, timely, frustrating process (we wanted to stop the cable and keep internet), but reality was the exact opposite. We were done in 10 mins and even got a discount for the internet bill. Anthony was great! Highly recommend doing business with location rather than the phone services.