The Metrohealth System

For the pharmacy: I really wish I could get a good paying job as a pharmacy tech in a place where I just have to stare at the ceiling/​floor while I pretend like I don’t know how to use the computer that I have to use everyday for work.

DO NOT USE THE ORAL SURGERY DEPARTMENT HERE.
I was referred there by another dentist who told me I needed oral surgery or I’d just keep getting infections. I go in there, the dentist looks in my mouth for 10 seconds and tells me my teeth are fine, as if I just go getting teeth extracted for fun. I asked him why I’d have a referral for an oral surgeon from another dentist if I needed no work done and he shrugged his shoulders and left. I was also refused treatment by them several times because my teeth «didn’t look infected».
That was according to THEM. When I found another dentist I was treated for a severe infection. The literal only reason I have dealt with these jerks for so long is that they are the only place that takes my insurance. If I had another option I wouldn’t be going there. I have had to repeatedly call to have appointments set (and I mean appointments THEY were supposed to make). Appointments THEY Told me they had already scheduled. I have shown up for appointments where my name wasn’t written down and the idiot secretaries were snappy and rude and played ignorance to the fact I was coming and wouldn’t even go ask someone about me, causing me to wait 2 hours.
I have been treated like absolute garbage by this place. Even though I’ve tried to file an official complaint, well good luck with that because they just ignore you. I would highly suggest if you have another option, any other option, do that one. This place is absolute garbage. You do not want to deal with anyone here and I doubt anyone CHOOSES this hospital they are just stuck with it. As such the dentists know they can act as stupid as they want and people have to do what they say in order to get their teeth fixed.
This place is a nightmare and I’ll be overjoyed when I’m done dealing with them. They have caused me to miss work, they have changed appointments at random, cancelled appointments without me asking them to, and forgotten who I was numerous times. I don’t even know how these people are allowed to practice with how stupid they are. I’d have given this NO stars if it were possible.
AVOID METRO HEALTH DENTAL AT ALL COSTS!

In regards to outpatient care, this facility is great. (Nothing but good things to say about outpatient care, labor & delivery and the cardiac unit, BTW)
Inpatient care, unless you are there for labor and delivery or cardiac surgery healing, sucks.
I came in as a trauma patient at the end of March and although my husband and state driver’s license said and confirmed my name and identification, I was still admitted as «Jane Doe», unmarried, no medical allergies, etc. (I’m allergic to Ciproflaxin, good thing they didn’t use it without that knowledge)
They are supposed to place all of your personal property that comes in with you in a safe and secure location. You know, like a safe, especially a safe located in their on-​campus police station. MetroHealth has their own police, they are actual police officers, not security officers, but actual legal, jurisdiction relevant police officers. The Metrohealth team placed all of my personal property BY my BEDSIDE, not in a safe or secure location. ANYONE could have stolen my stuff or the contents within my purse. Guess what happened! My sister-​in-​law came to visit throughout the course of my admission and SHE stole my cellphone, social security number (because I had not thought to keep my SSC in a safe secure location, like my home) and my EBT (food stamp) card. What did she do with my SSN? She used it to change my PIN to my EBT card so that she could use it! Luckily for me I didn’t turn in the information my caseworker needed on time and she canceled my SNAP on the last day of March! No one knew that she stole my things! How did I find this out? After my discharge, going through my purse and a slight bit of amateur detective work on my part! It’s not that hard at all to figure out what was stolen, who stole it, where it was used and get all your evidence together to press charges!
THE NURSES AND HOSPITAL STAFF DON’T COME IN IF YOU HAVE VISITORS!
Oh, if it wasn’t for a diligent nurse on one of the units I was on, I could have died. Yes, you get «sitters» who are there to make sure you’re safe and that you don’t die. However, because of the sitter that was watching over me, I could have suffocated to death (a tracheotomy plus excessive mucus, equals blocked airway). Thankfully that one nurse was checking on me every 10 – 15 minutes and caught me while I was trying (and failing) to gasp for air. What was the sitter doing? Oh, he was on his cellphone: playing on the Internet and talking to his friends.
I’m glad I survived and lived but the care in the Metrohealth trauma unit, ICU and other inpatient units I was moved to, it all could have been much better. My stuff did not need to be in a position to be stolen. My identity didn’t need to be stolen.
The metrohealth police didn’t need to tell me that my EBT card «wasn’t stolen from metro», when I knew damn well it was. I know and remember all of the particular details involving the things that were in my purse, the day of my accident. The metrohealth police should not be trying to «drop» this case so that they can save their «good» name. I deserve justice for what had happened while I was incapacitated as well as comatose.
IF YOU EVER GET ADMITTED TO METROHEALTH, JOURNAL AND DOCUMENT YOUR EXPERIENCE! You’ll regret it if you don’t!

I can’t speak to anything else about the health system beyond the ER. The ER is just like every other ER: It’s slow, the place is frequented by people who don’t actually need emergency services, and if you’re there it means something went wrong. It’s never a fun visit, but this ER is great with trauma.
Most of the docs and all of the nurses are wonderful people, but a couple docs who are good at saying jerk things to patients. If I’m at the ER, I’m there for urgent medical help, not to be judged or to be on the receiving end of condescending comments. If I’m in poor health, maybe some tough comments are necessary, but I’ve heard some jerk statements made to healthy yet injured people. That’s not cool. Thankfully, as I noted, most of the docs and all of the nurses (that I’ve encountered anyways) are awesome.

This by far the worst hospital I’ve ever been to or seen in my life. They treat patients with disrespect. Even if you press the call button, the nurses don’t come to see you for hours sometimes all night long. The doctors seem overworked and overwhelmed. The hospital is dirty, i was served food that had mold on it. I saw some excrement on the floor from my sick roomate that wasnt cleaned for two days. I would never send my worst enemy here. In fact the navy seals should have injured bin laden then admitted him to metro… real torture. If you care about your self or someone else DO NOT send them here, please!