Steak ‘n Shake

Don’t go here unless its close to closing when no one is there because otherwise service sucks and they cant seem to work under pressure.
I came and ordered a simple burger and fries, so did the guy in front of me but his had bacon and they messed both of our orders up. They made his quick and he left while i continued to wait another 10 minutes. I was offered nothing for my wait but a paper bag to put my fries in that were previously waiting on the counter for about 5 minutes getting cold. I would say 0 stars but Unilocal doesn’t go that low.

Steak and shake– one of my guilty pleasures.
The milkshakes are pretty great, and I love getting the garlic double steakburgers. I usually enjoy going to Steak and Shake at whatever time of day or night, but sometimes the service is bad.
They’re generally slow anyway– I think their POS system only enables one order to be processed at a time, because when I’m at the drive thru, if someone is ahead of me, once I get to the ordering spot, they ask me to wait a few minutes. And if I’m with anyone else in the car, they demand we either put everything on the same order and payment method, or to actually drive around multiple times.

As ALWAYS service is INCREDIBLY SLOW, Staff is too busy chatting and/​or standing around lazily, if u get hungry around midnight and get a craving for a burger & fries, u are MUCH BETTER off going to a 24hr grocery, going back home and cooking it yourself… It’ll be FASTER & much less stressful. Waited 12 minutes for someone to come to drive thru speaker and ask me to hold on, then after that, (of course trapped in line by cement & other vehicles otherwise would have left) at 12:40am… 43 minutes after arriving, I am still sitting here, order just received, completely wrong, and no salt (after requesting 2x) anywhere in the restaurant to give to customers. As told by two employees. I then ask for a refund, and after another wait for 5 more minutes, the manager miraculously appears with salt packets in his hand. When I tell the manager I’m going to call corporate, his response is, «good help is hard to find ma’am. Then he shuts the window on me. Obviously that includes the manager I will never return to that Steak and Shake

My server was a very sweet girl.
And that’s the best I’ve got.
Manager greeted me at the door almost the second I walked in and told me he’d be right with me. Then disappeared. A couple of minutes later a server showed up and said «dine in or take out?» Well, hello to you, too, and I’ll eat here.
My order was taken relatively quickly. I ordered a shake, a bbq burger, and a side of baked beans. She also offered a glass of water which I accepted. Water came with a straw. Beans came out looking like they’d been baked 20 minutes too long… couldn’t even jab a spoon into part of it, it was so overcooked. Honestly not sure why she even brought it out but she did offer me any other side in lieu of the inedible beans. No, I want beans. Ran back to talk to the boss who said they could microwave some beans but they couldn’t bake any. Whatever. More on the beans later.
Then came the shake. No straw or spoon, but a promise to return with a spoon momentarily.
Then came the burger (note no mention of the spoon for my shake?). The burger was nothing special by any means. Could gone to Burger King and done better. Really think the menu said grilled onions, but mine were merely diced. (Update: nope, it didn’t say grilled. My bad).
Finished the burger and the fries. Drank all the water. Still no spoon.
Beans came out with the manager and an apology (which is why two stars instead of one). Beans also came out with a long spoon. You know, like a spoon for a shake. When I asked for a spoon for my shake, he grabbed a short spoon from somewhere and, noticing the beans had come out with the wrong spoon, suggested we trade the spoons out. The beans? Not overcooked this time. Just very lukewarm.
I guess I know why the previous ratings.

We went through drive thru for some milkshakes. My milkshake was so freezer burned I could not drink it and I just ended up throwing it away. If we had not already left I would have tried taking it back. I honestly can not believe they even served me that. I won’t be going back.

My son loves this place and since it was his turn to pick here we are again waiting an hour for food. I don’t know why it takes so long but the wait is always horrible here. The waitress left us hanging while she slowly walked around and cleaned tables. It’s nerve wrecking when people who come in after you get there food before you. I watched my kids food sit under the lamps for 15 minutes and had to bring it I the waitresses attention. When she replied that she knew and was waiting on the rest of our order. *sigh* I’m still waiting! But the food is good, just takes forever. Maybe next time we try the drive through…

Not even worth a star. A group of us came after an Indians game for post-​game milkshakes to continue a great, clean fun night. Instead we were greeted by stabbing glares from the staff who were sitting around the bar eating food. When we were finally «greeted» the snobby host proceeded to ask for everyone’s ID’s and told us that we would not be seated if there was anyone missing an ID. One person in our group did not have theirs, so we were refused service. I am baffled by how rude and unprofessional the staff was and offended at their mistrust and condescending glares. I can guarantee that this restaurant will never get service from me– even if they were to actually give me a chance.

I’d give it zero stars but I don’t believe that’s an option.
I’ve been here once through the drive-​through and other than the fact that they were having obvious technical difficulties (the screens were locked on some Windows splash screen if I recall), everything seemed ok… just a little delayed.
The in-​restaurant experience is HORRID! I mean the weirdest dining experience I’ve ever had kinda horrid. The one waitress who was eating at the counter and then npicking up people’s food, checking people out, then eating again, the handling food… never once washing hands… Then our waitress who looked PISSED at us when taking our order and never showed any amount of expression in voice or anything… to the same waitress and another staring at us the entire time we were there from the bev station… not to mention the fact that the empty tables (which there were more than plenty) were all filthy… I mean spilled pop and ketchup filthy.
This place is obviously run by a dult…

Came here late at night. The servers were drunk, which is fine if they could actually serve our food at all. Also they spit into our food.

I like Steak ‘n Shake burgers. This location has generally good, timely service. Speedy drive through, nice service in the restaurant. Burgers are available from simple with your choice of toppings to seasonal specials. They also have sliders, beef hotdogs and breakfast items. They have a soft drink happy hour in the afternoon. Overall, a good experience.

Giving steak n shake 5 stars but the waiter we had was a whole different story… omg he was so annoying. he asked us at least 5 times if our food was alright an kept asking if we needed anything else… not only that but he was basically rushing us to eat, pay an get out. Yeah, I’ll be back but on his day off lol

Good food for good price. Unique in the sense that it is a fast food restaurant that resembles a diner inside, and also has waitresses, servers, etc.
Your best bet is to order the food through the drive-​through. You’ll save yourself the pain of sitting in a dirty restaurant that smells sour. I’ll admit I can be a snob, and also you shouldn’t be expecting too much from a fast food restaurant. However, I was under the impression, given that they do have servers and such, that the restaurant would be cleaner. We walked in at 3pm on a Thursday. There were maybe 3 – 4 other families in there, but the place was at most ¼ full. There is no reason that the lady who brought us to our table had to tell us that she’s trying to find a clean table for us to sit in. Most of the tables were unwiped, food on the floor, silverware was cheap and dirty (I had to eat the burger uncut in half because I was afraid of using their utensils). Also, while eating, some guy came and started wiping the windows around us.
Food was decent. Would come here again except this time, sticking to the drive-​through. No wonder there were so many cars lined up outside but barely anyone inside.
One last note, try their milkshake at happy hour. Great deal! Half off making it 1.99 $ for a huge huge shake.

Oh great, yet another craving to attempt to resist. Steak ‘n Shake!
I was surprised to be greeted at the door, seated, and waited on. I didn’t realize that this wasn’t just your «run of the mill» fast-​food restaurant. There’s actually table service. What?
Everyone was very attentive and professional. I even liked the décor, if you could call it that – sort of a wannabe ‘50s diner thing. It was very clean too. I liked the red/​black/​white color scheme. Everyone wore a white button-​down shirt and a black bow tie.
My husband had the double steakburger, which was amazing! My chicken sandwich was eh. I won’t get it again. We also tried a hot dog which was also quite tasty.
I like the idea that this doubles as a drive-​thru, so you can get it quick and to go, or you can sit down and get your soda in a real glass. Pretty cool. Also, the fries weren’t my favorite, but they were still hot and crispy.
Three additional highlights:
1) they offer flavor shots for your drinks!
2) they have Coke Zero.
3) the SHAAAAAKKKKEEEES! I haven’t had a shake in forever. I got the chocolate and it was just divine. I couldn’t even finish it, not because I didn’t want to, but because it was so thick that it was taking too long. We took it to go and now it’s in my freezer for later. Mmmm.
The bathrooms were also clean and spacious. (That one was for you, Will S. I know you love to hear about the bathrooms.)

I was glad when this place opened because the other Steak ‘N Shakes were either out in Lake County or are on the far west side of Cleveland – pretty far from my domicile in Little Italy!
Although this is primarily a hamburger joint, many of the other items on the menu are pretty darn good too. Surprisingly, the salads are awesome, especially the taco salad and fried chicken salad. Sure, they’re not your healthy diet salads, but they had a *tad* bit more nutritional value than a good olé steakburger, right?
…But if you’re headin’ to this place, you’re probably not too concerned about that, right? I hope not, because if you are, you’ll miss out on some great burgers and fries. Oh yeah, you’ll miss out on shakes too – I don’t really like shakes, but I do order them when I go here because they always offer a unique variety of flavors.
All in all, this is a solid addition to Steelyard Commons, and if you’re looking for a quick meal down there, you’ll be hard pressed to find somewhere better.