Sears Hometown Store

I wanted to give /​keep business at home which prompted my call to our local store. Because the Sales person whom answered the phone when I inquired about a 19 c.u. Mossy Oak freezer stated the first one to arrive at the store would be his before a customer got one and none were available, I searched online. I made my purchase shortly after and the amount was deducted from my account. Shortly after I received an email that stated the order had been cancelled and I would receive my refund in 7 – 10 days.
Naturally, I called customer service and instead of getting service I received this: 3 phone calls which if you have a problem like mine you will realize a wait time that isn’t normal. When you are answered you will get the feeling you were on hold while your call was transferred to a call center in India — hence the wait and confirmed by the broken english as your problem begins. 4 phone calls later all with the same wait and language barrier I called my bank because they charged the same amount twice which locked my account Thank God. The bank rep whose language was familiar fixed my fraud alert which allowed me to finish finding a product that would meet my needs.
I remember this company in school was started in the 1800’s and for people out West the catalog was their life line. I remember a Sears in my hometown as a kid. As an adult I now remember seeing outlet Sears as the department stores disappear. Today, came full circle and I see why Sears has come from starting out selling time pieces in the midwest to now not knowing what time it is with customer service. I assume the U.S. time zone would be hard to keep up with from a call center in India when someone from the Southeast at 9a.m. E.S.T. puts in an order with a credit card that a person in India probably can’t relate to with trying to learn English as a 2^nd language while at a job trying to provide for a family and charges a card twice which causes a fraud alert that causes the customer to call and can’t understand the language of the person who really can’t solve the problem.
Sorry for the rant, more sorry for a great american company that is partially in the hands of a country that, well… their trying their best.
As for the store clerk in Cleveland, hope you get your freezer. Wish you would have at least offered to place an order for me. So much for keeping business local.

Their back. Sears is back at the mall. It’s in a lot smaller store though. Its located just before you go into Kmart from the inside of the mall. They don’t have as much stuff as they used to have, because its in a smaller space leased out. However, they do have push mowers, riding lawn mowers, beds, craftsman tools and appliances.
Some of the appliances they have are washers, driers, stoves and refrigerators. Some of these appliances are of Kenmore’s elite brand.