Pernel Jones and Sons Funeral Home

Funeral Director Michael Jones is completely unreachable and when you do reach him and ask him to do something a certain way it wasn’t done correctly for me multiple times. Also, I learned this after the memorial service… My client was to be cremated. He passed away early Wednesday morning. The memorial service was at 5pm the following Thursday, 8 days later. After the family left the service I was packing up the flowers and I realized the urn was still there. I was surprised as I thought the family would be taking my client with them so I asked the staff and was informed it was an empty urn and my client was still at the crematorium. Excuse me? He died 8 days ago and they didn’t bother to have him cremated in time? What was the hold up? Why schedule the memorial service if his ashes aren’t back in time? While I adored my client, if that were my loved one’s memorial service and they did it without their ashes being present, I would have been livid. There are wonderful funeral homes out there. This isn’t one of them.

I don’t want to give this business any stars. The staff is unprofessional — we were assigned to several staff, but none were available when we set up for our memorial or had the memorial. The owner had a bad attitude because we got upset when he sent us on a wild goose chase at City Hall. They gave us the wrong information about cremation, and did not appear to have any understanding of the legal documents they threw at us. We were told the death certificate was ready and then it wasn’t two days later. We were basically forced to have a burial we didn’t want. The owner also may be losing his memory because he was unclear about agreed upon times for several interactions. I don’t care if it is low cost, they should have better customer service.