Ntb-National Tire & Battery

After getting a flat tire on vacation, three states away from home, we dropped in at National Tire & Battery desperate for help.
We had already been turned away by another NTB a few miles away because they were «too busy» to change our tire. The reps at the Pearl Street location took care of us right away.
They evaluated what needed to be done, brought in the car and changed the tire. It took about 45 minutes. Again, there was no wait time beforehand.
While the tire was being changed one of the reps offered to go across the street and get doughnuts for us from Krispy Kreme. He said we were «his guests» and he wanted us to be comfortable.
We felt that they went above and beyond to make our experience a good one. What was a very inconvenient, stressful situation became significantly better because of the attentiveness of the employees and the speed of the tire change.
I highly recommend this National Tire & Battery location. I can’t speak for the chain or other locations, but these guys rock.

Despite the bad reviews this location is convenient to me. I was just getting an oil change so I figured what was the harm. I called to inquire on the price. Lady on the phone was polite. I drove over, and parked my car next to a blocked off space. I hear a man yelling. But didn’t understand him and thought he was talking to another mechanic in the garage. I turn off my car and am about to get out when a man is running towards me yelling «didn’t you hear me? That isn’t a damn parking spot» I said I am just dropping my car off for an oil change. He then shouted «go around the front like everybody else»
If you don’t want someone to park, in a parking spot, block it off! Not the one next to it! And don’t come barreling out at me yelling, I can’t read minds. No reason for the rudeness everyone on earth seems to dish out these days.

Be careful. Bought new tires here, month later needed brakes. I’m knowledgable about cars… the brakes were practically new. The reason it happened was because these guys blast on your lug nuts using a pneumatic torque wrench. At the least, they should use torque sticks, and even that is not ideal. Ideally a hand torque wrench should be used with increasing torque settings through each pass. The rotor gets squeezed unevenly leading to uneven pad deposits on the rotor and pretty soon you’re a shakin’ and a boppin’, but not in a good way. I would stay away.

I am never coming here again. I don’t care if they offer me free oil changes for life with bubbling crude straight out of Jed Clampett’s oil well. I think the staff at this place were trained by Bernie Madoff or something because I got a full-​on professional fleece job at this place.
I needed an oil change before I headed out to DC, so I took my car here because I’ve had good experiences with the NTB in Westlake. I checked in, and the manager practically raced outside to do an inspection. He couldn’t wait to tell me that I needed two new tires and that the ones on which I am currently driving are dangerous. He clung to this lie even after I told him that the tires were top quality and purchased three years ago.
My car went onto the rack for the oil change, and after noticing that there was no free coffee left (a minor jab, I know, but annoying nonetheless – how hard is it to brew coffee? With all of the people they’re undoubtedly fleecing, they can surely afford a Keurig.), I settled down to get some grading done.
Shortly thereafter an NTB employee appeared with grand proclamations about my rear brakes. He told me that I needed new rear brakes, that there was «less than 5% left», and that I also needed a joint or something replaced on the back of my car because it was «swollen.» He then presented me with a price quote that seemed excessively high. Despite not being much of a mechanic, I know the warning signs for needing new brakes, and I hadn’t heard any squeaking or anything that indicated that my brakes were on their way out. Admittedly, my brakes did begin to exhibit signs of needing repair about one month later – but that was after I drove to and from Washington, DC and drove regularly every day without a problem.
I got my brakes fixed today for $ 150.00, which was MUCH less than the price quoted by NTB, and there was no mention of a «swollen» joint or of a need to replace my tires.
If you must go here, I would strongly advise you to ask another reputable mechanic for a second opinion before you purchase any of their additional suggested services from here. Why go through that, though? Don’t go here at all.

I’ve gone to this NTB several times over the years for my oil change & tire rotation. Overall, for an NTB, I feel they do a good job. The man who (I think he owns this franchise location) is always at the counter is super nice and pleasant. He usually calls to tell me what else is «wrong» with my car, but doesn’t give me a hard time when I say no thanks & that I’ll have my uncle do the other repairs.
I have been to MANY other NTB and Mr. Tire locations and never have decent service /​customer care. I come back to this location because the meet the need and take care of the car.
I would recommend this location (note: THIS LOCATION) to family or friends.

I took my SUV here for an oil change. The gentleman then came over and proceeded to tell me my car needed all new brakes, tires, roters, a battery, an alignment, and that the transmission was leaking. The best part was when he kept saying «go home, have your husband explain everything to you and then make a decision.» little did he know I replaced my own brakes on my own car last year. My vagina does not make me stupid. He was going to give me a fabulous deal that day — for just $ 800 I could have *most* of the work done. I left — took the car to our personal (and reputable) mechanic who said it was totally fine and nothing needed done. Yea… that’s what I thought. But I guess my pea-​sized woman brain couldn’t have figured that out…