McDonald’s

Who hired these people for the drive thru because there customer service sucks. Overall attitude from a scale to 0 – 10 which 10 is the greatest I feel it was a negative 100. Like come on now train your workers better to say the least

Slowest McDonalds I’ve ever been to. Unfortunately I have to go here sometimes because it’s one of very few places between the Cleveland clinic and the interstate. Right now I am pulled ahead of the drive through window waiting on my grilled chicken sandwich. It’s going on 18 minutes now… after driving away, found out they didn’t put any sauce on my sandwich.

I gave McDonald’s another shot after not visiting for years. I regret that choice.
I waited 20 minutes, with one person in front of me, at the drive thru. When I asked about the long wait, the employee told me «we’re close to closing» as he ate a chicken nugget. WHAT.

Please for the love of God go to a different McDonald’s! They never get it right here. And if you try to fix it at the food window they don’t like that. Eat here if you feel like being mad

Horrible service. Waited a half hour for a small iced coffee. The people said it’d be a different price first and when I ordered it gave me a significantly higher different price. These people who work here have no idea of any of the items served and have horrible customer service. This place is a big mess.

late Thursday night drive thru run. it was fairly busy, but we ended waiting for probably an hour and then they forgot a sand which, so we had to wait about another 20 minutes… FOR 1 BURGER

I’ve been to this McDonald’s a few times and each time has been pleasant. It can get busy around lunch and dinner time but I think they do a good job on keeping it moving.
Other fast-​food branches located within same area if you’re craving KFC or Rally’s?
Overall friendly workers, although it can be hit or miss sometimes.

It’s a McD’s, so it’s fast food. What do you expect? The reason for the one star is service. This morning I pulled up to the window ordering a bacon egg and cheese bagel. A sandwich that’s a pretty popular seller. I was asked to pull forward and they would bring it out to me. Standard procedure that’s fine. So I pulled up to the spot and was listening my podcast. As I listen to my podcast I saw eight cars call behind me and leave. After sitting for five minutes I turned off my car and wanted to see what the problem was. I went in and told the girl at the counter that I’ve been waiting for five minutes for a sandwich. My suspicions were correct, I had been forgotten. The manager seemed a little put off with my frustration. After I reiterated to her that I had been waiting five minutes for a sandwich that many people have gotten after me she merely gave me an apple pie. An actual apology that sounded believable would’ve been appreciated much more.

This is a busy McDonald’s location. I never use the drive through so I always park and walk in.
Service has always been friendly and fast and i’ve never had a problem with any of my orders.

Could have had a 5 course meal at a real restaurant in the time it took 5 cars to go through line. Also, no mcflurry’s or ice cream when we went.

This is a busy location on Carnegie, near a neighborhood that is not the greatest. That being said, the service is usually great going through the drive through. Wait times are usually appropriate to the length of the line. Food is well prepared, and servers are friendly. Not a big fan of McD’s, but this is a good location.

This review screams «First World Problems»…but until Unilocal opens up a site that allows us to review establishments in the «Third World» (can one even still use that term without being offensive?), I guess all of the things about which we gripe will be «First World Problems,» won’t they?
Anyhow, my wife was hungry one evening so we stopped here to grab a bite to eat through the drive-​thru. We actually enjoy eating at McDonald’s in general and think the food is good (some people will probably find that statement more offensive than the above comments about terminology!), so it’s not like this was a bad option. We actually used to stop at this one pretty often on our way home from church when we lived on the East Side and we generally received great service.
Unfortunately, tonight was a night on which we received awful service.
When we pulled up to the drive-​through, the McDonald’s employee let loose with this rapid-​fire barrage that was presumably supposed to tell us what food wasn’t available. I’m a teacher, and I’m used to deciphering… but this was incomprehensible. Of course, when we mistakingly ordered something that was deemed off-​limits, we were made to feel like buffoons.
After we finally managed to figured out what was available, we ordered and pulled up to the window. You don’t need a crystal ball to figure out what happened next – that’s right, they got the order partially wrong. One of my wife’s Chicken McNuggets even wound up outside of the container. Perhaps it was in a hurry to escape an environment completely void of any sort of concern for the customer, or perhaps they couldn’t be bothered to take an extra second to close the container fully. I’ll let you be the judge on that one. They also gave her the wrong sauce. I had no idea that «Sweet and Sour» actually means «Barbeque.»
Why we stopped at this McDonald’s instead of driving to the McDonald’s on Clark – which consistently provides amazing customer service that surely makes Ray Kroc smile in his grave – is beyond me. Live and learn.

Joe’d again. Came in & saw they had power plugs so that I could enjoy my time here while I waited for me daughter to finish choir practice.
Bot my lunch, and took a seat. «Joe’d»…power plugs don’t work… Not a one of them.
I asked if a fuse blew or what. They said a electrician was coming in.
Service was good, and the food is McDonalds, I just would have went somewhere else had I known they didn’t have power.

I like McDonald’s every once in awhile.
There. I said it.
Never come to this McDonald’s if you’re hungry, in a good mood, or expect to be met with kindness. Our order was simple, but we had to repeat it multiple times in response to «Whaaa?» coming from the order box. Then, when the voice from the box repeated our order, it was wrong! Then, when we went to the pay window, they asked if our order was correct and it absolutely wasn’t! Then, when we went to the food window, we asked for ketchup and were told it was in the bag. We dug in, found no ketchup but a TON of salt packets. Luckily, my boyfriend is a ketchup hoarder, so we had a bunch of little packets on hand.
Overall, the debacle started off comically difficult and ended up disappointing and a bit enraging. Mostly, I was mad because we were lied to! The ketchup was a lie!
Now, I can’t lie. I’ll probably be back, because my expectations for McD’s aren’t too high and I like french fries.