Marengo Luxury Spa

In Cleveland for a week for work. So very happy to have found this place for a mani pedi and massage in the evening after a long day! Everything and everyone was fantastic. If I am ever back in the area I will be scheduling with them again!

I tried this place because i just needed a quick mani and BADLY. This place was the only one I found with a good star rating on Unilocal and within walking distance for me! (Bonus!)
I was apprehensive at first since some of the more recent reviews made this place out to be a little snooty (it is a spa in THE Arcade after all), but TBH I was treated with nothing but respect and kindness from the moment I walked in! The woman at the desk was so friendly and kind, and even when I left she literally dug my wallet out of my mary-​poppins-​purse, opened my wallet to get out my credit card, and even manually put on my jacket for me as my nails were still drying. I mean, if that ain’t «above and beyond» I don’t know what is.
The nail tech I had was Sharon and she was awesome!!! I’m not one for pampering usually… but she had me in and out in 30 minutes with amazing nails. She truly took the time to make my hands fabulous. She was seemingly perfecting every little thing on my fingers and fixing even the most minute cuticle imperfections. I couldn’t believe she was so thorough! I feel usually people try to just slab some new polish on in 10 minutes and try to move you along for more turnover, but Sharon was totally not like that. I’m also not one to really chit-​chat and make small talk… and I appreciated that she didn’t attempt too many times. I think she could gauge I was tired from my work day and just wanted to sit and get a mani with minimal awkward conversation. So extra tip to her for that.
Only tip is to make sure you have cash for tipping! I usually remember this but forgot to plan ahead and had to tip on my card. Overall a great experience and even sitting in the arcade was relaxing while I waited a little longer for my nails to dry.

Marengo is not just one of the best spas in Cleveland, but one of the bet spas i’ve ever been to! The location is incredible. You honestly cannot beat being inside the Arcade, one of Cleveland’s architectural gems. The spa itself is pristine, and they are always able to fit me in for appointments that work with my schedule.
Kelly Ann consistently does an incredible job with my nails, and seeing her is sometimes the best part of my day! My shellac manicures last longer than usual when done by her, and I will literally wait for an opening with Kelly Ann before i’d even consider going to a different gal in Cleveland. Much like rest of the staff, she has an awesome personality that makes the visit relaxing and fun.
Because of the location, you won’t find direct parking for the Arcade. I would recommend taking an Über, or parking on one of the Prospect Avenue facing lots (you will need to enter the Arcade through the Prospect side). Marengo is on the second floor, so be sure you’re looking for it on the correct level!

Pros: amazing massage by Laura! Excellent pedicure. Friendly staff. Don’t have to leave hotel to visit.
Cons: loud conversation outside of my massage room. $ 20 shampoo/​style promo to add onto my services– great price but I was put with someone who was very nice but didn’t wash my hair and did ok curling it but it fell out pretty quickly (I think she just had an older way of doing things).
Overall not a terrible experience. I wouldn’t get my hair done again but I’d return for a massage and pedicure.

My bestie got married at the Arcade just a few weeks ago. We spent 4 nights staying at the Hyatt, enjoying downtown Cleveland and all that the historic Arcade has to offer. We visited the salon/​spa twice during this 4 day wedding weekend.
The pros: super convenient location, on the 2^nd floor of the hotel. It’s a cute little spot with nice amenities, we got an entire back room lounge while the bridal party and bride got her hair done with mimosas and snacks.
The cons: Price (not shocking since its so convenient). I don’t mind paying more especially for my best friends wedding but I don’t want to completely sacrifice quality. We did manicures and pedicures (mother of the bride set it up) and it was a total waste of money. thank god I had my nails done at home before coming into Cleveland because the pedicure here was bad. I did the mini spa pedicure (apparently 30 minutes). It included nail filing and painting and that’s it. Literally– no scrubbing of feet, almost no massage. I left with fresh toe nail paint that I could have done myself. 20 minute experience and with tip, it was 40 bucks. I did it for the bride but my bank account was upset with me. Like I said, wouldn’t mind paying if it had been some what worth the money!
My wedding hair came out better than my pedicure. Thank goodness (pictures don’t lie). I wish I could remember the gal’s name who did my hair. She was super sweet and took her time, which I appreciated. Wasn’t exactly what I wanted but it was better than I could have done myself. It was $ 60.
Side note: I didn’t get my make up done but most of the bridal party did. Only 2 girls were happy with the way it turned out. It seems like they really only have 1 strong make up artist. The brides aunt ended up completely washing her face after and re-​doing the make up herself. Make sure you look into who you are booking your appointment with before you confirm anything here!
Overall, it was a 3 star experience for me. Most importantly, the bride loved her hair and make up and that’s all that mattered!

I am incredibly shocked that this establishment is called a spa and would firmly call that a misnomer. The establishment was incredibly hot and even the seats were stained. As opposed to a coat rack or an organizer of some sort, I could only hang my purse on the door. Even in cheap nail salons I find that the customer service is better; I am offered water and asked how I can be assisted. Here, neither occurred. In addition, when the woman began my manicure and I told her I had a gel overlay on my real nails, she said «we don’t do artificial nails.» I responded that my nails were real but had an overlay and she then offered that they don’t do acrylic nails. I thought her responses were tacky and presumptive. Instead of her asking «Is there any other service you might be interested in during your appointment time instead (perhaps a pedicure)?» She got up and left the room to go to the front desk and I had to ask her if there was anything further I needed to do. I found my experience absurdly rude and embarrassing; if you’re preparing to pay $ 35 for a manicure, you would certainly expect more.

In fairness, I was supposed to check in at 9:40 for a 10am appointment but I got lost en route and showed up at 10:10. The staff moved things around so I could still get full hour massage and mani pedi which was the package my husband bought me. The massage was just OK. They had my quick change back into my regular clothes for mani pedi which was annoying because I wanted to relax and chill!!! The nail salon is in front of spa with wide windows! No wonder they wanted me to change out of my robe. This isn’t really a spa! It’s a small place and although they were accomodating, I wasn’t that impressed. The valet cost 10 $ and they called my car too soon and rushed me out telling me my car had been there waiting for me for 10 minutes. My pedicure smudged right away and my manicure lasted 3 days before polish chipped off. If you are staying at Hyatt, it’s a good and convenient place, but I felt stupid and silly being there for a relaxing and indulgent spa experience and the mani-​pedi definately was not. Not that impressed.

After reading the positive reviews and service feedback, decided to call and order a gift certificate for a friend’s big birthday. Monique was so helpful and super nice. Literally within minutes I had the gift certificate in my email inbox, ready for the big birthday surprise. Pretty pretty certificate too. FANTASTIC service! 5 big stars all the way. Thank you, Monique!

A little pricey but did a fabulous job on a shellac manicure and pedicure. Were super accommodating trying to get me and some other family members in for our services as we’d all come in from out of town for a wedding. I also got a massage there– really nice ambience and use of what seems like a small space but still felt very nice and spa like. Nice little touches with candles etc. Overall nice facility but only gets 4 stars because of the prices– think they could aim about 10% less and be right on target.

Thank you Sharon for my GG9 nails! I was so pleased to support one of the many business’s in the Positively Cleveland program during the Gay Games.

I first started coming here because of a Groupon deal, 3 deep cleansing facials for $ 100 (something like that), so basically I was getting 3 facials for the price of one. It was a deal I couldn’t pass up… so I also bought my best friend one and we immediately made our appointments. That was over 2 years ago and I am still a fan!
Our first appointments were with two awesome facialists, Julie and Ali. They both love their job, which makes them very good at what they do. They are professional and friendly. If you want to talk during your facial, they have plenty to talk about, but if you want to just sit back and relax, they are good at making you feel like you are transported into your own little peaceful oasis. Ali has since left… but Julie is still there. I recommend her to anyone and everyone!
Prior to facials and massages, you get to go to the back room and wait for your appointment. It is peaceful with two couches and plenty of snacks to munch on.
I have also had several manicures, pedicures and massages there. I have had a different person every time for each service, so can’t really recommend any specific person. I also feel that my experience with these services have been both good and okay (reason for only 4 stars).
If their prices seem a little steep, then make sure you get on their mailing list. Every now and then they have specials such as buy one service get second for $ 10. Also keep an eye out on Groupon and Travel Zoo (I have found great deals there as well).
One of the things I love about this place is that they do NOT try to sell you theirs or any products. I have been to salons where they are all about sell, sell, sell! This place does not do that, they are very professional and only looking to provide the best service possible!

Don’t go here for a manicure!
The spa is nicer than I expected, with reasonable prices. They even offer a discount for hotel guests. However this was the worst manicure I’ve ever had. She applied 4 coats of color polish, plus the obv base and top coats. Which left my nails a bubbly mess! Not worth the reasonable price as I had to pay for a new manure elsewhere the next day

This spa is located in a mostly vacant but beautiful, historic building in Downtown Cleveland. Be prepared to spend 5 – 10 minutes parking either on the street if you are lucky, or in the adjacent parking structure. The spa is small, sweet and european feeling. The deep cleansing facial with Julie was amazing, the shellac manicure was less so, but the end result was satisfying.

This place is truly the definition of a luxury spa. It’s serene, quiet, and offers spa amenities such as complimentary soda, tea, water, trail mix, cookies and snacks, all within its «Relaxation Room». I booked 10 manicure appointments here for my bridal party the day before my wedding, and it truly was wonderful. The entire staff was friendly and accommodating. My shellac manicure appointment was with Sharon, and she did an incredibly meticulous job! My nails looked natural and beautiful on my wedding day and my shellac manicure lasted a full two weeks. And, because we booked our appointments as a group, we were also offered a 25% discount. All in all, I feel that we received excellent service at an amazing value … and more than that, spending a few quiet moments in Marengo’s Relaxation Room offered a much-​needed zen moment in the midst of all the wedding craziness! I highly recommend Marengo Luxury spa due to it’s professional and friendly staff, convenient location, and spa amenities … all available at very reasonable prices. I will happily return the next time I’m in downtown Cleveland.

Got a gift voucher from travel zoo for massage and pedi. So worth every cent! The salon is stylish and gorgeous. Everyone there was amazing. Kimberly did my massage and she was awesome and Kellyann did my pedi and my feet look amazing. I was treated like a Queen for 2 hours and will definitely comeback!

I had been looking for a nice nail salon in Cleveland for a while and I’m so glad I finally found this place. It’s a little hidden away on the second floor of the Arcade. They do a really great job on manis and pedis, especially the shellac (no chip) manicure. For whoever said they don’t have that many colors– they only bring out the swatch for the new in-​season colors from OPI. If you want you can ask to see more colors.

Very elegant spa. The staff is professional and very friendly. The location is in a hotel lobby so they are only accessible when the hotel is not secured for the night. I got a much needed pedicure that I was very happy with and got to wait in their relaxation room where they had snacks to munch on and citrus water, tea or coffee to drink. I would definitely go there again if visiting Cleveland and try some of their other services.

Marengo Spa is really beautiful and relaxing, and the location is very convenient (on the second floor of the Hyatt Regency Arcade downtown).
I absolutely love Ali, who always does such an amazing job on my eyebrows! Every other place I’ve ever been to get my eyebrows waxed literally will apply a little wax under each arch and then pull the strip — while there is no way I am brave enough to attempt to do that on my own at home, I still kind of feel like paying someone $ 15 for 3 seconds of work is sort of a ripoff.
However, Ali really takes her time and does a really thorough job of shaping, waxing, plucking, cutting, measuring and double measuring my brows to perfection. She is a perfectionist, and her work is impeccable!

I’m in a wedding tomorrow. And I must must must have a French mani. Help!!! Enter Unilocal.
I booked an appt. via phone call. Some of my past salon experiences have been with a ton of snoodies. Seeing this 5star I was judging and thinking it might be the same. I was wrong.
I ran over on my lunch and was greeted by two lovely ladies. Then directed to the waiting area. Sharon (I’m pretty sure was her name… if not I’m close) led me to the back mani/​pedi area.
The whole experience was great. She took her time, was easy to chit chat with without being one of those «too much» personalities, and did an awesome job.
If you work downtown and need pretty fingers for the weekend or just a pick-​me-​up Marengo is an easy lunch break treat. Enjoy…

Perfect luxury spa in the heart of downtown Cleveland. Henri Catrett is one of Cleveland’s premier stylists. He does wonders with my hair including color, cut and style. Victoria does amazing eyebrows. I always enjoy lunch in the relaxation area. Wonderful and relaxing services too. Top notch Cleveland Spa!