H&R Block

Please do not make my mistake. I paid HR block to prep my State and it wasn’t done. Called this location and was assured they would handle it. Once there I was informed I’d have to repay, even though I had the proof of initial payment. The woman I was assigned to (Pepples) was not educated enough to even handle navigating the 1040 without my help. She had a negative attitude, mumbling the entire time that I would have to pay again, then making excuses as to why they wouldn’t be able to do it. The best, telling me I called the wrong office, that they were closed the day I called. Another employee at least corrected her and said that they were in fact open when I called. Between trying to charge me again and untrained staff, I walked away with no help and no compensation… this location is terrible.