Firestone Complete Auto Care

I’m new to Cleveland and this is the first time I had to do something semi-​major to my car and had to look for a new shop. I had a good experience with a Firestone back in Columbus, so I thought I would give it a try. I found two locations near work. I went to the 3582 Lee Rd location in Shaker Heights first, but unfortunately had one of the worst customer service experiences of my life. Really, I don’t think the guy could have cared less about what I needed. I thought I would try the other location to see what would happen, and boy what a difference! Holly at the front desk could not have been more helpful and professional. She listened to all the issues that I had with my car and presented me with a variety of options. One of the issues was with a high-​pitched noise my motor was doing. She offered to just have the pulleys and belts checked, and then go from there. She printed everything out in detail with pricing and details on how to contact her back. When I called back to schedule the service, she surprised me by telling me that she had done some research on her own and found that it was common for Hondas to start making that noise after 100,000 miles, but that it was only temporary, but that they would still check that everything was ok.
I took the car in and ended up having 2 tires replaced, oil change, alignment, the belts checked, and brakes cleaned. They priced out the belt changes since nothing ended up being wrong with them, and Holly applied every single coupon that she could find applicable on the Firestone website. Just excellent.
So if you’re having any kind of problem, I really recommend this spot. While there I noticed other customers talking to some of the technicians on a first-​name basis and very friendly-​like, so it seems like the good customer service is exhibited by everyone there and they have retained long-​term customers. Go check them out!