Firestone Complete Auto Care

The place tried to scam me out of $ 400.
Went in for a standard oil change and talked to Chris (The younger one). He told me that there was severe corrosion on the oil filter housing and so he would have to replace the entire apparatus which would come out to about $ 400.
To get a second opinion I took it to the dealership itself and they found nothing out of the ordinary and replaced the oil without any trouble. I hardly believe that a professional would make a mistake like this — clearly there were trying to make some extra cash at my expense.
I would recommend you take your car elsewhere.

I called in the morning to have two new tires installed on my car. I was told I could have it done that day if I left it there until they closed. I was given 2 options for tires and advice for which to choose. When I dropped off, everything was explained clearly. At 3pm I got a call saying my tire rod was loose and needed to be replaced, and other minor things (3^rd brake light I didn’t even know I had was out, windshield wipers need replaced, wheel alignment, balancing) and if I wanted them fixed I could still have my car back that day. I asked the salesperson several times to explain what was wrong and the price and he remained patient and helpful. They finished my car in no time and even though I paid more than I wanted to I still think it was reasonable for all the work that was done. My car is flawless now and I would highly recommend this location!

Worst place ever to get your oil change! The service was so bad, the person at the front desk was so rude and nasty. I asked him a question about something, i believed the guy name ‘Chris’ just rolled his eyes at him and acted like i owe him something. Please do not go to this place to get your oil change. He tried to trick me by saying the oil change cost 50 dollars even though there was online promotion coupon. Please do not go here or you will regret it!!!

Excellent customer service! Reasonably priced and serviced the same day. Very impressed with the management of the store.

The staff appears aloof and detached. Service is not the primary ingredient. I purchased four new tires from them and had to wait for twenty four hours to get an appointment to inspect an apparent leak. Customer service today is a whole new ballgame. They need a new attitude. I do not view their service as doing me a favor.

Great service, friendly staff, and they can always get you in ASAP. I trust these guys and will keep going here as long as I’m in the area.

Let me start off by saying that I only started a Unilocal account because of how absolutely rediculous my experience at this place was.
I brought my car in because my headlight was out — not a big deal. I dropped the car off and was told to come back around 5pm to pick it up. So i get there at 5pm and wait 3 hours before the manager comes up to me and explains that they had lost a $ 300 part that is essentil for the headlight to work properly. I was told to comeback the following monday and they would fix it for free (mind you that my headlight is STILL NOT WORKING). I brought my car back on monday but when I came back to pick it up the manager said that they still couldnt find the part they needed to fix it properly but that he rigged it with another part so that the light would work properly. He basically told me that he had ghetto rigged it, but that it should still work. WRONG!
A couple nights later I looked at my headlights and noticed that the light they had «fixed» was less than half as bright as the other headlight. I brought my car to another mechanic (a trustworthy mechanic that I should have brought my car to in the first place — thats my own fault) just to get a second opinion. He told me that whoever tried to fix the headlight had absolutely no idea what they were doing and caused $ 1000 in damage to my car. Basically, instead of ordering the $ 300 piece that they had lost doing what should have been a $ 75 headlight fix, the GM decided to do $ 1000 in damages by not fixing their own mistake.
I wouldnt recommend this place to my worst enemy. Absolutely awful.

Service is exceptional! I came here for a brake inspection, and Mike was the one who helped me out. He was very friendly and explained clearly all the things that need to be done to my car. I was recently told by another auto care place (I will not drop any names) that my brake pads need to be changed, but Mike kindly told me that my brake pads were fine and do not need to be changed for another year or so; he also jokingly warned me to not go back to the other auto care. Instead of doing anything to my brakes, Mike inspected my tires and did some sort of rotation and alignment because those were overdue.
Although the service was great, I was disappointed by their carelessness. After inspecting my brakes, they did not check to see if they installed my brakes back in place. It was after some time when I realized that my brakes were not aligned properly and I essentially could not pull my brake up. Yikes. Mike said that he would fix the problem, but it just sucks to have to go back again and wait for them to fix something that shouldn’t have happened in the first place :(

Excellent service and very friendly manager. We were thrilled to find a place to get an oil change that was reasonable! We will definitely be back and recommend this Firestone location to anyone with auto needs!

The manager was so super nice! When I called to make an appointment for the same day for an oil change, he told me that he doesn’t have any openings, so he can’t give me an estimate of when the job would be done, but he’d help me out and get it done that day. Given that I desperately needed an oil change, I took my car to the shop.
To my delight, he called me within an hour, just as I was finishing up with my breakfast, and told me my car was ready! They were so speedy and friendly. They check your tires, your wind shield wiper fluid levels, etc. free of charge! They did all this even though I had a coupon for my oil change! I was so pleased with the service. I will definitely be coming back for all of my other car needs. They just make me feel like they won’t take advantage of me. The sense of being taken advantage of is the reason why I am relunctant to go to most auto shops. Here, I feel right at home!

I went to firestone because my tire was losing air and the Firestone was near my house. What a mistake! It turned out a valve had cracked so they called me, told me they were replacing it, and that I could pick my car up in an hour. When I went to get my car it was almost closing time but the employees that were left were very nice. However, as soon as I pulled out of the parking lot I could tell something was VERY wrong with my car. Luckily, I was able to pull around back into the other side of the parking lot. When I got out of my car, my tire was at an angle BECAUSE THEY HAD FORGOTTEN TO PUT 4 OF THE LUG NUTS BACK ON. Two of the workers were still in the shop so I ran in and they were going to pull my car back in until they realized how bad it was and said if they tried to pull it in the tire might fall off. They then went to find the lug nuts WHICH THEY THEN REALIZED THEY HAD LOST. They found replacement lug nuts and they told me to bring the car back the next day to be looked over and so I could get my money back.
A month or two later, I was putting air in my tires when I realized that the lug nuts they had «replaced» were already rusting. I called once and was hung up on. Called again and somebody told me they would call me back, they never did. And then finally I just went in and talked to someone and they ordered in lug nuts for me, which I just took home in a bag to have another garage put on for me. Overall, when I was in the store people were nice but if you are going to risk going here make sure you check your car before you drive off!

Service (5) — I haven’t been to that many place to fix my car, and maybe i’m naïve, but I always feel like the staff at Firestone are very friendly and honest men. They don’t force me to fix things in my car and seem pretty honest about the conditions of my car parts. I had a tire leak and they fix it very fast under the warranty.
Price (4) — I’m saying Firestone is cheap, but I’m saying it’s just like any other place. It’s a bit of a ripoff but it’s just as comparable to other places. And even if i have to pay a tad more at Firestone, I would because I trust them.

I might be off on HOW honest these guys are, as I come from Los Angeles where getting ripped off is too common. That said I love these guys. Yeah they aren’t the cheapest in town — you’re gonna get Firestone prices — but these guys stand by their work! Twice on two different occasions I had work done that needed me to return to them with issues. Both times they took care of the issues without argument and free of charge. And my last visit they had the opportunity to cheat me and say its something different so they could charge me. But they didn’t do that. Private message me if you want more details but suffice it to say ill be coming here again for what ails my truck! These are Honest guys here!

The major selling point for this place is its location in my neighborhood. Add to that the service contracts, like free lifetime tire repair and alignment with purchase of tires. Add the fact there are service centers around the country that will honor you warranties so you are covered when you travel. Yes they are higher priced than some other service centers if you have time to shop around. I don’t go here for regular oil changes, but for routine car repairs. If my car dealer was nearby, I might consider going there instead but this works for me. Service is usually friendly and helpful. They are usually accurate with their estimates as to how long service will take. They are open seven days a week so that helps a lot when you have a problem on the weekend. This place has a lot of repeat business. Given the qualifications mentioned above, recommend this place if you live in the area.

Agree with above. Had decent luck with things like oil change and brake repairs, but they generally charge 2 – 3 x retail for parts, labor is pretty standard.
They will ALWAYS reccommend thousands of dollars in repairs to your car. Sift through the bullshit. Or, preferrably, go somewhere else.