This woman busts her butt to do a good job and I appreciate that, everyone has their off days and one time I went during lunch to order flowers and she was closed. I realized that she needed to close for lunch elsewise she would never be able to eat. Got in there around 1:30p and the experience was fast and pleasant. NOW I go online and order through her site and every transaction– silky smooth… I like her quite a bit so give her a shot when you need flowers delivered… Cheers~!