Brides by Demetrios

They were very rude to me when I walked in. I felt as though I was disturbing them. No customers were in there, yet they just didn’t seem to care about my needs, or have any graciousness whatsoever. I was planning on buying a dress. I even showed them a dress I saw on their website, and they just said oh, we don’t t have it. You can look and see the ones we have. Did not offer or try to get it for me, they were just terrible. I don’t recommend this place to anyone.

My mother and I were at Nordstrom Rack on Thursday November 6^th and came across Brides by Demetrio. We stopped in to take a look real quick and we were in a hurry because we were attending a play downtown that night. The staff was very inviting and helped alot. I found a dress I was interested in and they wrote it down for me and also presented me with a gift bag with information before I left. I had little time so I was not able to try on the gown I saw.
On Friday I called to make an appointment for Saturday November 8^th at 5:30pm. When I arrived for my appointment the woman that greeted us so pleasantly on Thursday was actually who had me for my appointment that day! It was nice to see a familiar face :) Her name is Breanna.
She immediately remembered exactly what dress that had brought me back into the store and pulled it for me, along with some others she thought I might like. To me that showed great customer service!
Breanna was such a pleasure to work with. As was the rest of the staff. Being in customer service myself, I appreciated the attention I was given by everyone working. It’s so hard to find great customer service these days and while planning my wedding I’ve based my decisions on the customer service I receive.
I really loved the dress I initially saw when I stopped in on a whim and I LOVED it even more when I had the chance to try it on at my appointment. Even one of the managers, I believe she was a regional manager, was super friendly and kept my mother company while I was in the dressing room with Breanna. I cannot remember her name but she had blonde hair and looked fantastic in her suit haha. One thing that stood out to me about her is that she asked what my name was. And I told her… my name is Chelsea. She could have treated me like any other bride but she was interested and I thought that was awesome!
I’m looking forward to hopefully doing some business with Breanna and Brides by Demetrios. Hope to see everyone soon!
Thanks so much for a wonderful appointment ladies!

I visited this store 4 times. I had a bad experience all 4 times. My best friend bought her gown from here and it was beautiful. The managers are terrible. The one made my friend cry about possibly not being able to try on «her gown» again and pressured her into making a decision. I was not pleased! We purchased our bridesmaid dresses here also and it was a mess from the beginning. I was running late to one dress fitting due to traffic and after I called 6 times someone finally answered the phone. I was told that was fine and then I got there and they took the appointment ahead of me and told me I had to wait 45 minutes. I took my dress and left. I hope I never have to walk in this store again let along purchase anything from this overpriced crap store. I understand that I was running late but I called ahead and we had to wait for someone to help us the other times we went to this store. I had my dress altered some where else that was cheaper and better. Not a FAN! ZERO stars!

I cannot imagine why anyone would come here for a bridesmaid dress.
I ordered my bridesmaid dress here in May 2012. Finally got it in February 2013 because my order was purportedly sent to Jordan for custom tailoring.
It was not sent to Jordan; it was sent to China. It was not custom-​tailored; it was standard-​sized.
Ultimately, I ended up paying $ 300+ for a polyester dress that was as ugly as it was sloppily assembled. I have not decided yet whether to sue this place for false advertising. (This place makes you sign a WAIVER under coercive circumstances, i.e. you can’t order the dress unless you sign the waiver. Um, that’s kinda bullshit.)
If you want to pay $ 300+ for a shit dress that you may or may not receive in under a year, go to this place; otherwise, do yourself a favor and go ANYWHERE else.

HORRIBLE, HORRIBLE CUSTOMER SERVICE!!! My bridal party is purchasing their bridesmaid gowns from Brides by Demetrios in Lyndhurst, Ohio. My sister, one of my bridesmaids, had to call in her payment for her gown. She did and spoke with Kim and gave her all payment information. After my sister and Kim hung up, Kim called her back and told her that she accidentally charged my sister the wrong amount, would be voiding that and putting in payment again for the correct amount. Kim put in the incorrect amount again and then finally charged her the correct amount. My sister checked her online bank account that same day and saw that there were a total of 3 charges. She called the store and told them that and spoke to the manager, Emily. Emily said she would look into it. She called my sister back and Emily told my sister that she was absolutely wrong and that there were not 3 charges and that it must be her bank charging her 3 times. My sister called her bank and the bank said that there were absolutely 3 charges. It went back and forth and finally the bank said they were submitting a claim against Brides by Demetrios. I called Emily myself to talk about my disappointment on the situation and how my sister was spoken to by her. Emily was very rude to me, spoke down to me and was still trying to tell me that it was my sister’s banks fault. I told her that my sister’s bank account was charged over $ 700 when it should only have been charged $ 219. Emily’s response to me was, «I know we have had some minor issues with your order.» I told Emily that this was not a minor issue and didn’t like how she made the situation sound like it was minor. I asked to speak with the district manager and finally did after me asking Emily and calling corporate. Emily’s customer service left my sister and me feeling horrible. The district manager told me she addressed Emily about her behavior, but I don’t want anyone else to have to deal with this type of situation again. The district manager ordered my sister extra fabric in case the dress that was ordered didn’t fit, which was nice. But, she told me that she would look into have my sister’s dress reduced in price. I haven’t heard from her again in over a week about that. I want my sister’s dress completely paid for at the expense of Brides by Demetrios.

While visiting Cleveland and shopping at Legacy Village, I saw Brides by Demetrios and stopped in to look around, not planning on dress shopping at all that day. After browsing for a few minutes and loving almost every dress I saw, I asked if it would be possible for me to try on. They were super accommodating– it wasn’t a problem that I didn’t have an appointment and they provided undergarments for me. Heather spent about an hour with me trying on around 8 dresses– a few of which I loved. I only had my fiancé with me, and he was no help– a girl needs to have her mom with her in these situations! Heather set up an appointment with me for the next day and my mom drove in from about an hour south of there. We tried on about 10 dresses the next day and I found THE ONE! The dress was way more expensive than I had originally budgeted for, but this isn’t David’s Bridal. My dress is amazing and I had tried on gowns a few times before– none were as gorgeous as this one. I am extremely happy with my choice to buy my gown here!

I looked for a dress at 4 Bridal Salons before coming here. The ladies working were wonderful, they were very patient, lisitened to what I was saying and were not pushy. They worked with me and my budget, which is appriciated. I did purchase my dress and can’t wait for it to come in!

This business truly deserves ZERO stars. I purchased a dress of the rack at this location. I was told that the dress was only tried on once or twice. I inquired as to whether or not the dress had any damage, and was told that the only imperfections were the dirt stains along the hem and the bust line of the dress. Prior to making the purchase, I even had the seamstress at the store take a look at the dress. She too assured me there were no damages, and that I would only have to take the dress in since it was a larger size.
I took the dress in for alterations since my wedding is 2 months away Upon examining the dress closely, my seamstress found holes all along the back and sides of the dress. The holes are in the very top layer of the tulle, and while some holes will disappear when the dress is taken in, others would require complicated repairs — if they can be repaired at all.
I’m faced with hundreds upon hundreds of dollars worth of additional repairs even though I was assured by the staff at Demetrios that the dress had no such damages. A seamstress at Demetrios was staring right at the back of the dress and must have seen the damage, and said absolutely nothing.
I call the location at Legacy Village and was basically told, «Sorry, your case is closed, once you’re out the door, it’s your problem». I’ve now been waiting for a call back from the district manager for over a week. I also e-​mailed their corporate, and received no response from them either. I don’t even know if my dress can be fixed and there are not many options for other dresses when my wedding is just 2 months away.
I should have trusted the negative reviews for this location that are all over the internet — they have terrible customer service, poor alterations, and apparently do not stand behind the dresses they sell.