AutoZone

We received exceptional service by the employees of this AutoZone location recently (Rafael and Bruce). They were polite and extremely helpful. We were in Cleveland from out of town and had a blown fuse. They were knowledgable and helped us determine which part we needed for the problem. We are very appreciative!

Never, ever, ever again. I went to this location for years when i used to live in the area with no problem. Started going again in past few months as i moved back into the area. There’s a young hispanic lady working there who by no means should be employed there. She has no working knowledge of cars or car parts and had to hand me off to the guys to answer my questions almost everytime. She’s ill trained and ill advised and she had me walking out of there with wrong parts/​tools twice and when i came back to get a return the manager (a portly old hispanic gentleman). Harassed me in front of other customers saying i couldn’t return them. The snow road store took them back and said: «everything is lifetime guarantee so even if you run em over you can return em» The regional manager tried calling to make peace with me but as this is the 3^rd run in i’ve had with bad autozone management i just ignored his calls. It’s not like they will do anything but throw money at me and that fixes nothing. (the story and details are way longer)