Applebee’s

The customer service was terrible. came in and the host said the wait was 25 minutes because we had a big party. The manager came and said it would be 10 minutes bcuz they had to put tables together. No one came back 2 check on us at the door for 30 minutes. I asked plenty of times to why we haven’t been seated. One guy said bcuz they were trying to figure out our
seems as though no one wanted to work, the restaurant wasn’t even crowded. The waiters were talking in groups for 20 minutes and we were still not seated. I asked 2 speak to the manager again bcuz he never came back, he was looking as if I’m getting on his nerves. I ask him why are we not seated and his waitress came and interrupted our conversation really rude and blew her breathe at me. I asked her if she had a problem. she was so rude. Another manager came to seat us bcuz the one manager wasn’t doing his job. When we got to the table we had no waiters and waited another 20 minutes for water and menus. We left bcuz the service was terrible and the waiters were rude/​ghetto and the one manager did not care to take care of us. I would never go back especially when I’m spending my money. Please do not go to this Applebee’s. Go to the one on Mayfield Road.

There’s few restaurants I’ve been to that make me feel like an inconvenience. Upon ordering drinks, I was told that I could only get three drinks before I have to get the ok from the manager to continue drinking. This was before my first drink order even got to the bartender. Ok, so I won’t drink. Moving onto the food, I ordered the 3 cheese penne pasta. I believe it’s the same dish another Unilocaler talked about, $ 12 and four small strips of chicken on Alfredo pasta. It was maybe half of a chicken breast, and that’s being generous. And where are our drinks? Oh yeah, they show up long after receiving our entrees. I don’t even know how anyone could drink 3+ alcoholic beverages, we had to pull teeth just to get one! Oh, and check out the picture of the awesome celery that came with the boneless chicken wings. That pretty much sums up the whole meal. Finally, the bill. We had a whole convo with the waitress about needing the drinks on a separate bill because food is comped for work trips but alcohol isn’t. So when she tried to give us the check we told her we needed it separated (there were two of us). The waitress said, so drinks on one? No… drinks also separate per person and from the food. Did she forget the convo we just had? So the checks are delivered separated by person with drinks and food all together… fail. At that point it was just time to leave

I wanted take a moment to give a shout out to Applebee’s. i do not eat out often, so it is important that I have a good experience. I was so pleased last Thursday when Applebee’s exceeded my expectations. The service was outstanding, as good as you would receive in a five star restaurant.
Our server was so professional, well informed, timely and pleasant, it added so much to the experience. I did not order a lot, my tab was under 15.00. The service was worth that alone.
I will go back to this Applebee’s. Such a great experience.

Great service but terrible food. We did the appetizer sampler; the chicken wings were great but our spinach dip was cold and nachos were extremely soggy.

So the new tech at the table is great for ordering apps, desert and paying the bill. Aside from that that want to charge .99 cents for everything. With a smart phone you can play trivia pursuit from the back of a catsup bottle.
So the portions are super small. I had the brisket nachos, not sure there w actually ant meat on the thing. Wife had a new pasta dish with chicken strips. The plate q almost $ 12. The thee chicken strips were smaller than a pinky.
Service was okay, but not enough to over come the rest of the downside.

Aysha was our server, excellent Customer Service, prompt and the food was good. When the food arrived it was hot, the overall experience today was very pleasant. Thanks Aysha.

Our server Aysha was excellent and the food came out hot and was fresh. Compliments to the kitchen and manager

One of the nicer Applebee’s ive been to but an Applebee’s is an Applebeee’s right? Service was okay, nothing above average. Food was good as usual.

This particular Applebee’s is ran very poorly. The manager walks around on purpose with purpose because he knows his servers are not providing quality service.

We came here with the lowest of expectations (mainly to get the three year-​old something to eat) but were pleasantly surprised. We ordered iced tea, kid’s chocolate milk, kid’s chicken tenders with applesauce, a black and bleu burger and I ordered the pretzel appetizer with beer-​cheese.
The kid’s meal was good; they were very good quality chicken tenders. The black and bleu burger was huge, and my husband ate all of it, along with the fries, which were seasoned perfectly. He commented that he was shocked it was such good quality.
The only odd thing were the pretzels. They were deep-​fried, which is odd; I had been under the impression they were baked like soft pretzels usually are. Anyway, they were good, as was the cheese dip and honey mustard. My husband ate half the order, as it was very large.
All in all, we were pleasantly surprised with the food and atmosphere.

Don’t come here and pay full price. The food just isn’t worth the money. I’d give three stars to the non-​discounted food.
However…if you come here and get the discounted appetizers (after 9:00PM Sun-​Thur and 10:00 Fri-​Sat, but don’t quote me on that, those are approximations!), then you’ll end your evening on a high note. Pretty much every appetizer on the menu, except for a few, are $ 4.50 or $ 5.00 or something cheap. While they’re not revolutionary in their offerings or quality, they’re solid and I’ve never been disappointed. Some of them, such as the nachos, are actually meal-sized…the nachos are my favorite, actually… they’re nice and spicy with tons of jalapenos!
They also run drink specials, and the one that they recently ran on the Brewtus was exceptional.
I also like the fact that there are TVs sprinkled throughout the place… if you want a great seat to watch a game, try to get the booth in the back with the big screen in front of it. I watched the exciting ending of a Browns preseason game there and it was glorious, almost like being at a movie theater!
One caveat: if you get cold easily, bring your covering of choice. I have no idea why this is, but this place is always ice cold regardless of the season. I rarely get cold indoors, but man, even I find myself shivering when I go here!