Animal Emergency Clinic West

I only give this place two stars instead of one because the original doctor was great but the other staff, not so much.
I brought my cat into this facility on the recommendation of another doctor, I just moved to this area and neither places have met my animal. Mind you, he’s an indoor cat with no other animals around, he is healthy and up to date on vaccines, never been sick at 2 yrs old.
My cat had been throwing up for twelve hours and couldn’t keep food down, I noticed he had eaten part of a string on a hoodie and had fear it had become lodged in his intestines. The recommendation was an over night stay since there was no evidence on the X-​Ray of any obstruction. I agreed and paid the estimated $ 1,000.00 for his over night stay (I already paid $ 200 at the previous clinic for X-​Rays). The next day, the doctor calls and says the X-​Rays from the morning didn’t show any obstruction either and it would be best to bring him home where he’s not stressed to see if he improves. Upon picking him up, I owed another $ 100 for other medications given. After bringing him home he was eating and used the restroom fine, I was happy.
Upon bringing him home, he did have a winky eye, I didn’t think anything of it. After Four days, the eye began to tear and had a clear discharge. By the Fifth day, he had a runny nose and was sneezing. On the Sixth day he was lethargic, depressed (wouldn’t play with toys), sneezing consecutively, his eye was still tearing\winky and appeared swollen, I could hear that his breathing was forced and there was a respiratory issue. I then contacted the Emergency clinic and advised them of his condition and that he picked up this viral infection after his stay at the clinic. I asked to speak to a doctor. I was told my original doctor does not come back for five days. OK, that’s fine, I still wish to speak to a doctor. They gave me a vet tech who advised me that a doctor told her it was stress and «we don’t know it came from his stay here». OK, signs of stress in a cat:
* Spraying (even in neuters)
* Inappropriate elimination
* Pacing back and forth at perimeters of fences
* Loss of appetite
* Pulling out of fur
* Trembling
* Excessive meowing
* Hiding from the world, under beds, behind curtains etc
* Physical symptoms and illness — some illnesses and disorders (such as acne) have been associated with stress. Stress can also be a response to physical illness, so it is most important to check with your vet to rule out a medical condition
NOPE, doesn’t fit my cats condition. I stated, «He has a runny nose, sneezing, winky eye that it tearing and breathing issues which are indicative of a respiratory infection», she stated that they are an emergency clinic and to see my regular vet. Well, here’s the problem, he was seen by you, the other vet saw him for five minutes and the issue came after his stay with YOU that I paid $ 1300 for. She then stated that «that’s what the doctor told her». I said I wish to speak with the doctor and she continued to state that he is not the one that saw my pet and can do nothing for him. Ultimately, I became upset and stated, «I know you don’t wish to take blame for this and want to blow me off but this is ridiculous». She then stated, «I’m not trying to blow you off». At this point I was so frustrated that I couldn’t even speak to a doctor, I said forget it, hopefully he doesn’t die from his «stress» related Upper respiratory infection (Viral) and hung up. Probably not the most professional thing I could do but was the best option for what may have come out of my mouth next. Also, signs of a respiratory infection:
«The typical upper respiratory infection involves the nose and throat, causing symptoms such as sneezing, nasal congestion, conjunctivitis (inflammation of the membranes lining the eyelids), and discharges from the nose or eyes. The discharges may be clear or may become purulent (containing pus). «*incubation 2−10days, hmm?!*
I have no other feline he could have contracted this through, it happened at the vet.

Last week my pup and I were attacked by a big, vicious dog on our walk. Luckily I was able to get my dog away before he was killed, but he was in pretty bad shape. When his regular vet, Lakewood Animal Hospital, referred us to AEC West for potential overnight care, I knew we’d be in great hands.
AEC was just a short drive away, thankfully, and the new facility felt extremely clean. We didn’t call ahead but we were helped right away. Luckily my dog didn’t need overnight care, but he did need to be knocked out for staples and other procedures. The vet came into our room before anything was done to explain what they’d need to do to properly care for my dog, the estimated cost range and gladly answered all my questions. I had a lot of concerns about my dog going under with his heart murmur, but they assured me he’d be constantly monitored and if his heart rate fluctuated, they’d wake up immediately. I was relieved and comforted by their attention to detail and care.
I will also say it was nice to know the cost up front and even better to see that it wasn’t something absolutely outrageous. Although my dog’s welfare is worth any cost, I didn’t feel I was getting taken advantage of in a vulnerable state.
When we came to pick up my dog, we were given very clear instructions for his care after the attack. It was not only explained, but also given to me on a clear, printed sheet, so there was no confusion.
I really appreciated the care from AEC West and I can’t wait for them to see how my pup has healed thanks to them.