U.S. Bank

Opposite to most banks, I would say the bank tellers at this particular US Bank are much more hardworking, efficient, and useful than the personal bankers (those that have their own ‘desk’ and help you open an account.
When I make a deposit or withdraw, the bank tellers are always very quick and professional. However, every time I have a specific question and need to go to the personal banker, they just seem a lot more unprofessional and seem like they hate their job. I went to this branch to switch my account to a different type and there were two personal bankers, both at their ‘office/​desk.’ One was chatting on her phone and the other was just looking at her nails. After awhile, they finally noticed that I was there for them before they seated me. Although the service portion went smooth and they did everything they needed to for me, it seems like everytime I come to this bank, the personal bankers are a lot less focused than the tellers (and aren’t they the higher paying ones?!)

Hookie!!!

US Bank on a whole has never really given me any trouble and this branch in particular hasn’t either, but their staff is really impolite.
I’ve had to wait in line for a looong time just because the staff is either having an in detail conversation with a patron and with complete disregard for the line or moseying about behind the counter, ignoring the people waiting. All I ever need to do is make deposits and that shouldn’t take more than 5 minutes, but it’s almost never that quick here. And there’s never a bat of an eyelash at the inconvenience. Also, I had a staff member mumble something at me and when I asked her to repeat it, she just mumbled to herself like I was being a jerk. I hope it wasn’t concerning something important because she just let it drop – not really professional if you ask me…

Note: This is not a review of US Bank in general. Just this HORRIFYING branch.
I can’t believe you’re even reading this. Seriously. Please don’t consider going to this branch of US Bank. Ok, if you must, I will allow you to go use the ATM on the outside of it without judging you. If you choose to go inside against my advice, well, God help you. Whatever you do: DO NOT, I repeat, DO NOT attempt to open an account or do any type of actual banking at this branch. I haven’t had as many bad experiences with just deposits. Notice I didn’t say, ‘I’ve had NO bad experiences while making deposits’. Just fewer bad ones.
Sorry this is really long but I just can’t leave any details out. I already told you not to read it!
*Sigh* Where to begin?
Sean moved first so he set up the accounts in his name only at first. They told him it was impossible to add me unless it was in person. This was a BIT inconvenient as it meant I couldn’t set up direct deposit into this account and just stopping by was a bit hard from 500 miles away. (this later turned out to be false — thanks, losers)
So I finally made it in person to get my name put on the accounts.
At this point we weren’t married yet and this seemed to really confound the person who was ‘helping us’. She kept putting Sean’s last name in for me even though she was looking at my ID! Didn’t have an OH driver’s license yet which was also confusing, apparently. I can’t figure out why somebody with another state’s ID would be looking to open new bank accounts, either!
This person did not even know the proper way to maneuver a computer mouse. It looked physically painful the way she was using it. Throughout the whole ordeal, other employees were asking her if she needed help and she kept turning them down. The funniest part was her name was EUREKA! The irony still cracks me up! It took over an hour to accomplish the task of adding me to the accounts.
A couple of weeks later, we got a letter that said we didn’t qualify for this or that benefit because the names on the Checking didn’t match the names on the Savings. Hmmm… that’s funny cuz that’s what we just did a couple weeks ago, right? WRONG! Eureka strikes again! Turns out after all of that, she only added me to the Savings account. Right because if I were going to pick just one account to have, it would DEFINITELY be the Savings. WTF?! So it took us another 45 minutes to have that fixed.
Also, after a month, I still hadn’t received a check card. This was getting a bit annoying and I just couldn’t bring myself to go back into the branch. I also wanted to bitch a little bit so I called customer service. Oops! As it turns out, a check card was never requested for me! Now, I will admit, I never specifically said, ‘excuse me, Eureka, I’d like to have a check card’ But seriously? Is there anyone in the year 2011 who doesn’t want a check card except my mom? I don’t know anyone under 40 who doesn’t have one. Point is, I shouldn’t have had to ask.
The girl on the phone thought that really sucked so she actually asked me if I wanted to file a formal complaint and wanted her name. I of course remembered Eureka but didn’t know the last name. Dug around in my purse until I found the card she had given me. That’s when I first noticed what the card said… her title… wait for it… BRANCH MANAGER!!! I almost spit out what I was drinking. EUREKA!
Once I went in there wanting to get into my safe-​deposit box and they could not open the safe. Yes you read that right. They honestly could not do it. I watched as two different people tried in vain to get the right key and couldn’t do it. I’m pretty sure that’s illegal or something but honestly, I wasn’t even surprised coming from this place. Good thing I wasn’t leaving the country the next day and needed my passport or something.
The staff is completely incompetent, rude, mean, etc. I hope if you’ve actually read this entire pathetic story, I’ve at least convinced you never to set foot in this place. If I could give it a zero, I would.

I switched to this bank after having a number of bad experiences with Ohio Savings Bank.
My experiences with this bank were largely good. They never did anything terribly shady, and their products offered were above-​average. The wait times were never that long, and they had a number of ATM’s around the Cleveland area.
There is one reason that I have given this bank three stars instead of four:
I was a bit frustrated by the fact that they denied my application for a credit card (I had no established credit at the time) in spite of the fact that I had had an account for them for over a year and had managed it well, not to mention that I had a significant amount of cash in it at all times. Instead they offered me the option of a «secured» credit card that sounded a little bit like a scam, although less so than other offers (it involved $ 500 sitting in an account interest-​free to «secure» a credit card with a $ 500 credit limit – but no fees of any sort). I did not take the offer. It seemed a bit like lunacy to me. I was frustrated that the people at this bank were unable to offer a reasonable way for me to establish credit.