Motorcars Toyota

Why cannot Unilocal give Zero stars?
The worst purchase experience that I can ever image and I have never met a dealer in such a rude manner. Rude, extremely rude! Not just being pushy to ask you accept their price and they value your trade-​in vehicle like a piece of crap.
Don’t you promote your dealership by «treating customer as life», so this is how you treat your life. I will never do a business with this dealership and I do not understand how they survive in the market if they always do business like this!
Last but not least, you are the first store who ask customer to leave when they were still packing personal items. I know you could not wait to close the showroom. But excuse me, you cannot wait even for one more minute!!!

Great place to buy a car. Good selection of both Honda and Toyota, the only two brands I trust. Cornelius was genuine and didn’t use any high pressure sales techniques. It was a great buying experience including a lot of free coffee. I will return to Motorcars when the time comes.

The service for my Scion iM is good, and it is really easy and convenient to make an appointment online, hope this situation will continue forever!

Found a great deal on Motorcars website for an oil change, $ 25.
Took about 1 hour. Cool finished before 12 noon.
Get in my car and drive to Rainfall carwash one block away and 6 lights associated with the brakes come on before entering carwash.
Drive back to Motorcars and explain that no lights were on when I arrived, which was also shown on my paperwork after my inspection, because if the car was brought in with lights on, it would have been documented on my original paperwork, but documented on my secondary paperwork after I brought the car back from car wash one block away.
From the beginning they blamed me and asked for me to use my extended warranty.
$ 465 when I planned to pay $ 25 for an oil change.
Manager claims that «its no way that they could have did any wrong, it’s a coincidence».
Toyota Venza.

**Update**
I decided to give them another chance since they posted a check-​in offer for a $ 20 oil change & tire rotation.
They respected the offer and treated me with the utmost professionalism.
Today warrants them an upgrade in their star rating.
**Previous visits**
The first time I went here I went to get a simple right turn signal changed. They charged me labor and a high replacement part price to get it changed. I drive home and realize I should check to see if it’s working. Lo and behold they didn’t even do the service so I drive back. They’re like oh crap you’re right. They bring out the manager. Then he changes it as I watch and he realizes they don’t even have the right turn signals because they’re this weird white/​amber color instead of the typical yellow or orange. Smh how is this place even Toyota certified. Someone needs to call them up on an inspection for all the ripoffs they are giving to many customers including myself.
Another time, I paid $ 500 to have me brakes replaced on my Prius. I drive back to Ann Arbor (hometown) and they do a routine oil change and body check. Turns out the brakes that I got were used, having gone through half of their lifetime. ARE YOU KIDDING ME I PAID HALF A GRAND
They offered to buy my car from me but only offered 15% of its Kelly Blue Book value. Nope, not a chance.

After less than a week, the redone glass chip repair started peeling AGAIN. Lesson learned.

I have been using their service department for years. The staff has always been helpful and nice. They usually have coupons for an oil change available online. They give you a free car wash pass with any service.

I bought my car here a few months ago. The salesman was super nice and knowledgeable and he got the deal done really quickly. I typically do not go to the dealership for car care/​maintenance but I was given «5 free oil changes» at the time I purchased the car.
I recently went in for my free oil change and was told there were a few minor issues that needed to be taken care of (cleaning battery terminals, tire rotation, new wiper blades, etc). Upon picking up my car (I will say the shuttle service to CWRU is very nice for me, and the driver was very friendly), I paid and went on my way. When I got home, I opened the hood just to see what «clean» battery terminals looked like (since I paid $ 27 to have them cleaned), and noticed that they were just as corroded as when I dropped the car off. My boyfriend (a mechanic himself) verified that this service was in fact not performed. He took the car up the next day and they also agreed it was not done, and proceeded to clean them…
I know it is something small, but had I not checked (like most people), I would have been ripped off… which is part of why people don’t trust their automotive care technicians. Made me wonder how often they charge people for small things that don’t get done. My car was there allll day long, not like they didn’t have enough time.
So, from now on, they are literally only allowed to do the FREE oil change, everything else goes elsewhere.
And upon reading other reviews… this seems to happen fairly often.

I have been a Motorcars customer for decades. Until a few days ago, I drove a Honda Civic. I decided it was time for a new car, I wanted a hybrid, and had decided on a Toyota Prius, so this time I went to the Toyota side of Motorcars. I knew which car I wanted, and how much I was willing to pay. I did not know much about their accessories packages and service contract, so needed information about those.
Antonio Morson was very helpful in getting me the exact information I needed. He was easy to talk with and did not pressure me. He was especially helpful in showing me the basic functions of the car, which is very important because it operates quite differently from my previous cars.
My one complaint is that my husband and I had to wait a long time when we came to sign papers and pick up the car. I understand the customer before us had a long, long, long list of questions about his contract, and once he had begun the process they had to see it through. There was only one person available to go through the financial arrangements, so we had to wait. There is no way to predict when a customer will need extra time, and yes, it is the dealership’s responsibility to answer any questions a customer has before signing a contract. But I think they should always have more than one person available who can do the paperwork, to avoid this situation. On the plus side, our sales person, Antonio, made the wait more palatable by sitting with us and chatting. It helped. Other than that wait, I was, as usual, happy with my buying experience at Motorcars.

My wife recently purchased a vehicle from the Toyota Motorcars in Cleveland Heights. The service and professionalism provided by Mr. Ardell Cloud was really appreciated. From the moment we walked in he ensured that we were taken care of and that our needs were met. He left such a good impression with us that several months later while looking for a 2^nd vehicle there was no other place that we would have gone to!

If I could give them Zero stars, I would.
Let me first say that my family has gone to this place several times previously, and did not have any complaints. However, they recently took my older Corolla in for an oil change and tire rotation while I was out of town, and the service was INCREDIBLY DISAPPOINTING.
They were charged over $ 60 for the oil change + tire rotation, and the guy working on my car was extremely pushy about getting all this other work done that was very costly. My parents were reluctant to agree to anything on the spot and said they would think about it. Before leaving, my mom double checked with them that they were able to rotate the tires, and they said they did.
When my parents got home, they noticed that the dealership DID NOT in fact rotate the tires. And they knew this because I had lost a hubcap to a pot hole a few years back and got a cheap replacement hubcap that looked different from the rest. Clearly the tires were not changed because the hubcaps were still in the same place they originally were in. You can see in a review a few posts below that this happened to someone else as well!
We called them and spoke to the manager and he said when the guy who serviced us comes in that afternoon, he would call us back. Did we get a call back? No (and it’s been almost a week). I highly doubt they will return our call and offer us a refund because they probably do this to lots of other customers.
Obviously there are people who have had perfectly okay experiences at this dealership, but my family and I certainly won’t be going back. Charging us for a service they absolutely did not perform, and then LYING to us about it, shows a complete lack of integrity and disrespect towards their customers. That is no way to run a business, and it’s not a place I would trust my car with.

OK time for an update, because I gave them one more chance. Here is what they did this time:
1) I paid extra to have them change the oil. They overfilled the oil past the full mark on the dipstick, I took it back to show them, they told me it was normal. Really? So Toyota dealers always overfill your oil past the full mark?
2) They claimed to have rotated the tires. I checked and they did not rotate the tires. I took it back, they said sometimes they look at the tires and find they don’t need to be rotated. yet… on the service invoice they clearly note that they rotated the tires.
3) They claim to have done a «Toyota multipoint inspection», which includes a fluid level check. Yet, soon after my car displayed a windshield wiper fluid level low warning and I had to fill it up.
Shaking my head…

I’ve come here a few times for an oil change and am a fan. They are usually pretty easy to get an appointment with-​though the people who take appointments aren’t necessarily always the friendliest — but I just go with the fact that they probably had a bad day and move on with my life.
Keith is a great person to deal with — so if you can request him, I would! He looks everything up and sees where he can save you money — let’s you know of any coupons he has that you can use and makes sure you’re not signing yourself up to do anything that isn’t necessary and just extra costs.
Their waiting room is really nice– it’s pretty updated so there are various rooms with couches, chairs, and tables. A few TVs. Free Wifi (that actually works!). Vending machines and free cookies. They give you a token before you head into the waiting room and you can use it to get a free soda, which is also a perk.
My oil change+tire rotation for my 2007 corolla would have been a total of 50 dollars and some change (which isn’t bad at all — he had applied a 4 dollar off coupon to my oil change — and my tire rotation came with a break check.
I happened to check in on Unilocal as he was asking me to sign the total and they had a check-​in offer for an oil change+tire rotation for 19.99! Soooo, definitely saved 30+ dollars on that! :) Amazing!

Lousy Service
Took my Camry in for routine maintenance. The battery was just fine before they «cleaned it». It since died when I was picking someone up at the airport (not fun) and twice since. Needless to say, I replaced the battery yesterday (after we took it back to Motorcars and they checked it after the airport fiasco and said it was «fine»).
The service area is too big and the service reps stand around talking to each other without acknowledging their customers. I understand waiting my turn but a simple «be right with you» would go a long way.
Also, I know they can’t wash the cars in the bitter cold weather but I would think someone could run a rag over the car to wipe the salt off. Just my opinion but they have a lot of competition and if they want people to walk away feeling good, they may have to go above and beyond.

I have been getting my Toyota Camry serviced here over two years now.
(For those who want the short version skip to the pros and cons at the end)
Mine was a brand new car so I never had any problems with it. When it was time to visit the service station my car used to turn on a light saying needs maintenance and I used to oblige by fixing an appointment and driving it to this service station and waiting around for around 45mins to an hour to get it serviced.
In the recent snow my wife had gotten stuck at a parking lot and a plastic part had come loose by the time she managed to get unstuck and was scraping against the road. I took a look at it and realised it was just a matter of unscrewing a bold and putting it in place and screwing it back in. We decided to take it to this service center and they fixed it for free in a few minutes and on top of that they did not charge me for it — I was really a fan of theirs at the time.
So my Free service was over and when the light came on again, I called to fix a service appointment and casually asked how much it might cost me. I was told it would be around $ 25 for the inspection and a tire rotation. I did not need the oil change and I had a recently gotten it as part of my free service.
So I go there and my contact person tells me its is around $ 65. On top of this when they checked my car’s alignment it was off for the rear wheels (I had noticed that it was not driving as smoothly but attributed it to the recent heavy snow and poor roads) and that would cost me $ 109+taxes. I was not happy being told this when I came in thinking I needed to spend only $ 25 so I explain that I do not need the oil change or the alignment and got just the tire rotation estimate for around $ 37.
I was still not happy but said OK and went in and got a free cookie and a soda. While waiting around I had my mobile phone so did some online price checks and found an offer for wheel alignment for $ 85. So I thought to myself that I might as well get it done now. Shortly my car was ready and I asked about this offer at the other service center and was told they would gladly match that offer. Ended up it was the same $ 109+taxes (tire rotation 25 + wheel alignment 85 + taxes = $ 118.75) I was told in the first place. My order was taken and completed in another hour and I was on my way. Was given a free car wash too!
Pros:
Peace of mind that one’s car was handled by professionals.
Free cookie and soda while waiting
The price was right — I looked around and did not compare apples to oranges
Free Car wash.
Pleasant people work here.
Willing to fix minor stuff for free.
Cons:
Communication was not easy there was some back and forth probably because I am a naturally paranoid person.
They could do a better job of elaborating things in a little more detail.
Could be cheaper at normal workshops — if you want to go there.
6 pros and 3 cons so I give them 3 stars.

I went in for service for an oil change and to repair a problem with my washer fluid — it was not spraying.
They also indicated I needed new front brakes, of which I was aware.
They said the pump motor was not working and needed to be replaced. I trusted they had checked anything else it could have been like a cracked or plugged hose, a fuse, etc.
They quoted a «seemingly» high price to replace this motor. I took it to another shop and it turns out the motor worked fine. There was a crack in a hose which was repaired at NO CHARGE. I also had this shop replace the brakes for a price that was 65% lower than the brake quote from Motorcars.
Motorcars Toyota blatantly lied about the washer pump not working. This was not a simple «mistake.» The motor was running when the other shop inspected it — it could not be missed. Unbelievable!
I was completely surprised that an established dealership would deceive and cheat. One can only suspect it happens daily to many customers.
I purchased my last two vehicles from Motorcars; however, I will not return there ever again for anything.
I hope that consumers see this review. DO NOT TRUST MOTORCARS in Cleve Hts, OH.
This is not 1 star — it is zero.

So, I’ve been a customer of Motorcars for over a decade. We’ve had our Echo since 2004, and I have to say, I’ve never had better service and assistance than from the nice, knowledgeable people at Motorcars.
Our car has a MASSIVE number of miles on it, and they’ve always been helpful and positive (if you need an assist, BTW, ask for Faye, she’s always been really good to me:) Today, as an example, I had some rattling and popping in the suspension. As it turned out, it was a minor thing a part they installed, and they fixed it gratis. I really appreciate their honesty and ability.
Honesty, integrity, good service, and may I say, GREAT products. I’m a Toyota fan for life! So, if you want the best, come to best up at Motorcars Toyota!

the prius, silent
smug factor during traffic
big hummers suck (g)ass
Yes, it was time for a new ride. I always kinda dread the BS involved in an automobile purchase. The haggling, the «wait while I talk to my manager» bullshit, the stress, the pressure, the picking the color… Called 3 different Toyota dealerships and asked for the best price on a Prius. Motorcars Toyota on Mayfield came out with the best price by far.
So, I drove down, waiting for the «catch». I met the guy I talked to on the phone. His name is Ray Richards. An hour and a cup of coffee later I drive out with a new ride. Absolutely no problems, no hard sell, and they even give you a cookie. And a full tank of gas! 250 miles so far, and I have not even used a half of a tank. All good with these guys. I’ll be back no doubt.
Carry on…

Just purchased my second car from Motorcars. Can’t believe that I’m writing a review of a car dealership, but Motorcars really does it right.
Open until 3 am for service (so it gets done overnight).
Nice customer lounge with free soft drinks.
Shuttle service to/​from home.
Competitive pricing on commodity work like oil changes
More importantly, repairs are done right the first time and only necessary work is done.
And the people who work there are very nice.

Sales team is professional and a pleasure to work with. The problems start in the rear of the building.
The service department does good work, but is poorly run. Specifics include being unprepared to conduct the service for which appointments are specifically scheduled (do not have parts on hand) or commenting that certain parts known to be problematic have not been recalled because «they are real money makers». Outragious labor charges ($ 50 labor for an oil change???).
Normally I am a huge beliver in service from a dealership. I don’t want anybody practicing on my car. But in this case, you are better off driving to another Toyota Dealership or using an independent garage.