Firestone Complete Auto Care

I was blown away by my experience. Sasha is a wonderfully compassionate person and he understood my personal and financial issues. As a disabled widow on a fixed income, he and my mechanic Rob went above and beyond to help me, I will be back to have the rest of my work done on my car. Thank you so much :)

I was in town to visit family for the Thanksgiving vacation and my car had ran low on oil. I called Firestone at 9am on Sat. Told them what kind of car I had, they told me it would cost $ 95. Fine. Earliest appointment they had was for 12 noon. I took the appointment and dropped it off around 11:30am.
After about 2.5 hours I got a call from Dee and he told me they didn’t know how to change the oil on my car — the same car they said would cost $ 95 to do at 9am. When I went to get my car it was in the exact same spot as it was when I dropped it off. This was the same day I was scheduled to drive back home and I had to wait until Monday to get another opportunity to have the work done.
If they would have told me they didn’t know how to do an oil change on my car at 9am it wouldn’t have been a problem. But instead they wasted over 5 hours of my time and left me without a chance to get it done elsewhere.

Had a great experience with this Firestone shop. My service advisor was Kevin K. He is professional, knowledgeable and fast. The team fixed me up faster than expected and I paid less than I would have if I would have taken my car to the dealership. I highly recommend this shop.

Mr. Green would like to say this:
Hello everyone I don’t want just to say good things about this location, because It’s is the best location in Clermont, Fl 34 711 to repair your vehicle. Those guys is not good they are the best team to work within your vehicle, they never let me change any parts on my car that I don’t need to be change, even if I want to.
I’m is over one year with then by now and the services just get better and better and is all ways over 5 stars.
As a wheelchair person they even make the front door 100% wheelchair accessible for people with wheelchair needs like me, very clean bathrooms and also fully accessible to wheelchair people like me.
I have a low Accessible minivan and not everyone knows how to deal with those accessible vehicle, but Ronald knows a lot more and he is one of the best auto repair man in town.
And I cannot forget to say my special thanks, about the team work at Firestone Clermont Location 34 711, such as, Ronald, Chris the manager very nice manager by the way, Sasha, Kevin, Dee and to all the works on this location, those guys cares about your car It’s is a team work that they have over there, to better serve you and your needs.
Mr. Green

Update 5÷18÷15 — Considering the purchase of a used car, I took it here for an inspection which only runs $ 20 bucks. I was leery of what a $ 20 inspection would get me — but what it got me was an hour long inspection with detailed feedback on the condition of the vehicle.
The inspection was comprehensive and the feedback valuable.
They found a few small maintenance items, some I had noticed myself, some not, and found a leak that they said would most likely be covered by the car’s warranty. They referred me to the dealer saying «as much as we’d like your money, you can get this serviced for free by GM» That kind of honesty is refreshing — and counter to my previous experience where I felt slightly fleeced.
For non-​warranty work, I will likely bring my car back to this location for service.

I don’t usually post on Unilocal but I use it all the time. Recently my wife got a flat tire when she hit a pot hole. Her car does not come with a spare tire, just a fix-​a-​flat kit. But the kit wasn’t going to work in this case so I had to have the car towed.
On Unilocal I found this Firestone dealer near me in Clermont and had the car towed there. The manager, Sasha and two of his employees were extremely helpful. It turned out the tire was okay but the aluminum wheel itself was dented from the hard hit on the pothole and as a result the tire could not be mounted and hold air.
Firestone does not sell wheels. It’s Sunday. Every place that sells or fixes wheels is closed. The dealership is closed.
After several tries of dismounting and remounting the tire, hammering at the dent to try to straighten it so the tire would hold air failed, it was decided that I would have to leave the car overnight in their service bay.
The next day I had the car towed to the dealership. I stopped in to see Sasha and to pay my bill for their time and their efforts and, I assumed an overnight storage fee. Sasha told me I didn’t owe him anything, nothing. He wouldn’t even let me pay him for their time.
Here is a case where a company went over and above what they needed to do for their customer, and then. …would not accept any payment when they could not resolve the problem. So, now I know where to send all my friends when they want to know where they should go for tires and auto services, and great customer service.
Thank you Firestone, Sasha, and staff.

We shopped around Clermont and Hwy 27 for tires for our fifth wheel trailer. We picked this Firestone shop mainly due to the service of Service Advisor Sasha who took the time to walk out a maneuvering plan to park the trailer for servicing in a busy, limited area not designed for trailers. Other places didn’ t seem concerned but Sasha took care of this for us.
Jerry

Same day service with good quality work. Fair prices, well managed. Friendly staff. The only people I trust with my cars.

After traveling around the country full-​time for the last 14 years, I’ve found this center to be one of the best I’ve ever been to. Knowledge of work and quality of work are top notch with fair cost. No hesitation to return here

Took my car to repair a flat. Unfortunately the tire had to be replaced, but they were able to order the same one and replace it the same day.
They called me to pick up the car and I was almost there when I got a call that they accidentally broke my door handle. They replaced it, but the repair took an extra couple of hours. I asked for a discount for the inconvenience and they offered me a free oil change. It seemed like a fair compromise since an oil change usually runs about $ 35 bucks.
Sasha (think that’s how it was spelled) was the one who helped with the problem and seemed like a nice guy. He said they don’t like to do business like that, and he wanted to make sure everything was fixed before the car left his shop.
Other than that snafu, everything else went ok. Hopefully it was just bad luck on my part that it happened to me and not a usual occurrence.