Walker Ford

I’m getting ready to purchase a vehicle in the next couple of months and I have already eliminated Walker Ford as a potential dealer for my vehicle. I sent my son to them because he was hearing a strange noise, and his warranty is almost up. They told him he had to give them a $ 100 inspection fee if the noise wasn’t a warranty covered issue. Even if they didn’t fix it. I don’t feel like that’s the way you should treat customers. Take a look at the issue… if it’s warranty fix it, if not let him know how much it will cost and he’ll decide if he wants to. That’s the way it should be handled. I’ll buy my car somewhere else.

this is the best car dealer around, just go see frank walker or his son, they will take care of you,

Took my 2014 F150 here for collision repair. Each contact with them was very much a take it or leave it type of conversation, not very customer oriented. List of things in no particular order: They only called me once, I continually had to call them for updates on repairs et cetera; they moved the drivers seat and the driver head rest and didn’t return it to original setting; the change oil light and the low tire pressure light were both on when I picked up my vehicle — for the air pressure they could have filled the tires and the oil change they could have asked as a courtesy, if I wanted it done there; they kept my trailer hitch and I had to call them to ask where it was, I left a message and they finally called back and they told me they forgot it and I could come back and pick it up (45 minute drive one way); they did not repair the bent tailpipe hanger assembly even though it was on the estimate.
Will no be going back to this Ford dealership.

Outstanding service. I’ve recently re-​located to this area and have now made Walker Ford the location to handle all of my Explorer’s needs. Great job!

I was looking for a Mustang and went to Walker Ford. They had one that I was interested in and I made an inquiry and that’s where the problems started.
They must be desperate for sales because they texted, emailed and called constantly. I was told on numerous occasions that they were getting calls about the car and that it will not be there tomorrow and that I should put a down payment on it just to ensure that it would be there. I told them each time that if they get a buyer then sell it to them. Of course, the car was never sold.
I do not enjoy dealing with car dealers in person therefore I prefer doing most everything over the internet or phone. I asked the sales manager specifically to please provide information on the monthly payment if I was to buy it. I never received a response from him instead they kept insisting that I come in. They just cannot get it through their heads that some people do not like high pressure sales. I am not interested in going in and being badgered into buying a car by a group of slick sales people.
These guys are the highest pressure of high pressure sales. If you enjoy being called, texted and emailed constantly then these guys are for you– if not, then go elsewhere.

I went in with an issue– I had work done on my bumper 10months ago, I since had a leak coming in from my tail light, when I called, they made a quick assumption that my leak had nothing to do with the repair work months ago, I even mentioned that it may or may not be associated with the work done– when I came in they were still rude and made a snap decision that the work they did months ago had nothing to do with my current issue but they would look at my car as a courtesy. I told him that the work needs to be done regardless if it was covered or not. They came back after looking at my car to say that they forgot to to do something and that is why I had a leak. They said they would take care of the issue at no cost. That’s the good part– but they shouldn’t have assumed it wasn’t their fault because I never assumed it was. The rudeness was unnecessary and not professional. That guy turned around after the fact and was nice at the end. Only one person was rude, the other two men were kind and never said anything one way or another. Thanks for taking care of the issue but next time don’t assume something, not everyone is trying to scam– I just want the issue fixed.

To anyone who is looking for a use or new car. This is always the place to go. I use to go to a very large company that is well known and I can say I had several bad experiences in the pass from many cars that I purchase in sales and in the service department. But when I came over to Walker Ford and had my car service it was a 100% better all the way around. Than yesterday I decided to get myself a newer used car. So I met up with Jason, the internet sales person in the used department looking at a car that I saw was used on there website. A very nice car, but he looked at what I was looking for and what I had to offer which was only my trade and he went over bored and really took the time and got me into a fully loaded 2015 ford fusion with everything I wanted and more. And even threw in a few extra thing’s to make me happy! He did his best and was able to get my payments lower and get me in a new car that I would love. It did not take long for me to finish all the paper work and I drove out with the car of my dreams for many years to come with an outstanding warranty and some perks! So to let everyone know they do not push you to buy, they will do what ever they can to get you into the car of your dreams and they always are true and honest in what they say and do. And they give you a great smile when you leave and with a thank you!

Really happy with the service and professionalism I’ve received at Walker Ford. This is my new home for both of my Ford vehicles that I purchased at Country Side which now is Ferman Ford. This place caters to you and your time. Should have came here first. Don’t underestimate the size of this dealer. It really packs a punch !!!

Judging from the reviews, I’m guessing I’m one of the few with bad experiences. My first experience at Walker Ford was upsetting. I was alone, and I told the salesperson that I was looking for a used vehicle. He glanced at the lot and said he didn’t have many and that everything else is likely out of my budget. As I was telling him that I could be flexible, he walked away from me mid-​conversation. Wow, rude.
My second experience was yesterday, and I brought a friend, trying to give it another go. I told him what I was looking for, but he kept all conversation directed at my friend (who isn’t even in the market for a car)! The salesperson gave my friend his card, ignoring me in the process.
UPDATE: Due to the manager reaching out to assist me, I visited Walker ford for a third time, and the salesperson (Andrew Hyman) was great. He turned this into a more positive review. It was a fun test drive, but unfortunately the price could not seal the deal when compared to other dealerships. The customer service was great this time though!

Salesperson barely let me get out of the car before he was after me to make a sale. He wasn’t very knowledgable or friendly. We told him we were still looking at other vehicles to consider & he couldn’t get us out of his office fast enough. I will never go to Walker again. If I buy a Ford, it will be somewhere else.

This was my seventh Walker Ford, (I bought several for my business) and I will get an eight and ninth as well. Super friendly, (Ralph was my salesman) a vast inventory and the nicest aftermarket people (Denise and Mickey) there are in this business.

We just bought our second Walker Ford vehicle and once again received honest service. This is not the closest Ford dealership to me but it is the one that I trust and refer my friends to. They always give the best deal and move quickly. Thank you to Jay Wright and Jason Gillespie, you guys are awesome!

I was called by the service department to ask how my latest service experience was. I explained to them how I believed I should have received a loaner and they apologized and said that was a Ford policy and not a dealership policy. Apparently Ford, specifically said loaners were not authorized for this specific recall even though it is an overnight repair. I guess I can’t hold the dealership at fault for this policy, even though it really doesn’t make much sense to me…

We just purchased a used Ford Flex. Over many years this is the 4^th car we’ve purchased from Walker Ford. We wouldn’t hesitate to recommend them or purchase another vehicle here.

Love these guys! Ryan in customer service is awesome! They took care of my car and figured out a problem that’s been plaguing me since I bought it used a few years ago. Way better than AutoNation ford in St. Pete. I will happily drive an extra 20 minutes and deal with the obnoxious traffic on 19 to get this kind of customer service in the future :-)

Fantastic Customer Service and a great team on the pre-​owned department. Rodger Danburry and Jay Wright worked in tandem for us. I saw a few cars on the website that I was interested in purchasing. When we arrived at 6:30pm — they had all four of them lined up for me to look at/​test drive/​purchase at my leisure. Even better? We got a great deal on our trade in, and a better price than was listed on the website or by other local dealers. The financing part was just as quick. I thoroughly enjoyed the lack of typical car-​selling games that dealers use (i.e. let me check with my manager…20 minutes later) or the back and forth on niceties. I don’t need to be my car dealership sales person’s best friend — and don’t plan on going to their grandkids baptisms or anything — I just want to buy a car at a fair price. Walker Ford 1000% delivered us exactly that.

When I was shopping to replace my old car I stopped here because they had a hybrid on lot that I wanted to see and test drive. I went to this dealer 3 separate times and dealt with 3 different employees. None of them seem to want to make a sale. 2 of the 3 times I went by myself but the third time I took my husband. The 3^rd trip was slightly better but still not very helpful. Needless to say I took my business to another ford dealer where I ordered the exact car I wanted.

A car dealership is a car dealership, right? Well, not always. As a car dealership Walker Ford seems pretty in line with the others, but after we bought our 2011 Ford Flex here we continued to have it serviced here. And that’s where Walker Ford shines — in their service department. My waits are never too long, and as long as I tell them of any «deadlines» I have (hey, I need to leave by 1 to go get my kids, can you guys make that happen?) they’ve always worked with my schedule and gotten me out the door on time. They are never excessive and always tell me if there’s a big price item coming down the line (case in point, my latest «check-​up» they told me I’d likely need tires next time, and asked me to plan for the time needed for that). I recently got in a fender bender and have to have my bumper replaced and, though they have yet to do the work, just dealing with them in the planning process has been awesome. Don (in the body shop) has gone out of his way to explain the process, keeping me updated on the status of the ordered bumper etc. Plus, he made sure I knew the insurance company recommended a refurbished bumper but he was ordering a new one… and would eat the cost. Overall couldn’t be happier with their service… which is why I’m still going there even though there are closer Ford dealers now that we’ve moved a bit further away.