Look Whos Kickin

After having a very negative experience with trying to book a 3D ultrasound at another nearby facility in westchase, I decided to call Look Whos Kickin to see if I’d have any better luck here. When I called to inquire about availability, the owner Carlos answered all my questions over the phone. I didn’t commit to booking an appointment during the first call but let him know I would call back to proceed later. 2 hours later he texted me to offer a «special» and see if I wanted to make an appointment for that evening or the upcoming saturday.
He got me. I booked for that night but was not interested in the upgraded package special he was trying to promote. While their prices are competitive, it states on their website they will match competitors and he did (reluctantly) agree to match a basic package price of the first facility that I had tried to go to when i mentioned it. However he was being kind of pushy for me to get the upgraded longer package appointment he originally offered and said something like «my tech is driving a long way to come in just for you tonight, so I want to make it worth his time». Huh? Am I not the customer here? Isn’t the customer supposed to be first priority rather than the employee? This left me a bit perplexed and scratching my head, but I went forward with it anyway.
I arrived a few minutes early and the tech was ready for us to get started. I was really excited to see my little ones face in 3d action! The facility where the ultrasounds are done is really nothing more than a closet sized office, big enough for the expecting mom and a few guests. The room is kept dark and peaceful with nice relaxing music. The tech was friendly enough and made small talk along the way. I personally would have been more comfortable with a female sonographer, but that’s just my personal preference.
The whole experience was supposed to last about 15 minutes but he ended up taking 45 minutes which was a nice bonus. Part of the reason it took so long is he was having a hard time determining the gender. He ultimately «guessed» at the end but gave me a different answer than what my doctor already confirmed «for sure» 2 times at recent appointments so that was a bit concerning. Since he was simply guessing I’m going to disregard it and stick with what my doctor said but it still made me panic for a moment!
Overall I enjoyed the experience for the most part and we were able to get some clear face photos, which was my main purpose of coming here. At the end I received a CD with 29 photos (both black/​white 2D and 3d color photos), but my package was also supposed to include a handful of printouts. However the machine jammed up when printing and the tech tossed them out. He reprinted but only gave me 1 small photo and I had to print more myself at a local photo store. Would have appreciated a few more prints. Final verdict: While they could stand to improve in a few regards, they are one of the few «just for fun» 3D places in the area, so I would likely still recommend them to others.