Essentials Of Safety Harbor

I would give this zero stars if the system allowed. I have had many, many massages and spa experiences over the years so I have a good basis from which to evaluate. First issue is they couldn’t find my appointment. I booked a massage and a facial back to back. When I arrived they insisted I did not have an appointment. Hey — mistakes happen and I can deal with that. What I can’t deal with is being treated like an idiot who clearly is the one who was at fault and obviously must have booked somewhere else. I pulled out my cell phone and hit «redial» on the number I had called the day before and sure enough their phone rang. They said they could squeeze me in for a massage only — no facial. OK whatever. I settled in for a massage and it was the biggest joke of a massage I’ve ever had. Amanda either had zero interest or zero training. I was supposed to have a 50 minute full body massage. She basically did the same stroke up and down my back for 20 minutes, flipped me over and did the same thing on my thighs, and called it a day. Never touched my feet, scalp, hands, IT band (which I specifically requested). I checked the time and she only gave me a 40 minute massage. Half way thru the massage the door opened and the receptionist said «oh — we found your appointment — sorry! your facial is next». Good grief. At that point I coulodn’t wait for the massage to be over because it was so poor. I will say that Tina gave me an excellent facial and I would recommend her for sure. When I was done and went to check out, I asked the receptionist if she would be discounting my massage by 20% since I received 20% less time than I paid for (massage was supposed to be 50 minutes of massage time). She said no… she had no authority to give me a discount.
Again — mistakes happen. It was the overall attitude and lack of professionalism of the staff that I object to. Don’t waste your money here. Go up to the Essentials on US 19 in Palm Harbor — they are so much better, from the ambience to the attitude of the staff to the services themselves. I won’t be back!!!

Stupidly last week while working out I pulled my back, by Sat my lower back muscles where tightening SO bad, I decided to get a VERY last minute message. I was told Essentials would probably be able to get me in because they would have more staff on hand and as a bonus they where VERY affordable. Thankfully, when I called the receptionist was very nice/​helpful and got me right in. Everything started off wonderful she was working out the knots and was amazing. Within the first 10 mins I even requested her to do a 90 min instead of 60 because she was so great, however, that’s when things took a HORRIBLE turn. Out of no where my «great massage» went to a HORRIBLE one handed massage because she was to busy TEXTING, she even rested her arm on me while she texted so I could feel her doing it. It went from amazing/​helpful to horribly awkward within mins little did I know the worst was yet to come. When I called to speak to the manager about what happened, she was SO rude saying there was no way that could happen and 100% blew me off.