Cars 2 Go, Inc.

These are my reasons for a one star review:
1. The car did not start reliably
2. The car smelled of smoke
3. TERRIBLE customer service from the owner Antje (pronounced Angie)
The car did not start properly when picked up, but my husband was able to get it started with some coaxing. One of Antje’s employees told us that the car had recently been serviced and that if we accepted the car (we were in a hurry) and there was any problem with the car starting while it was in our possession, they would bring us a replacement car right away.
Later, when the car failed to start, I called Cars 2 Go immediately. I spoke with Antje (the owner) for approximately 15 minutes. She said that she had had a busy weekend and although it was about 2pm on a Monday afternoon, she had not been in the office yet that day and she didn’t have time to bring me a replacement car. I needed to drive over to her.
Furthermore, as soon as I told Antje that the car wouldn’t start, she said it was probably the battery, which was 3.5 years old. She told me that I shouldn’t drive short distances, shouldn’t use the radio, and that I should drive the car around town to charge up the battery. What?! I rented the car to drive it where I need to go, not to baby an old battery.
Also, in the course of our conversation, to justify the smoke smell of the car, Antje told me the name of the man who rented the car prior to my rental period. Shouldn’t that information be confidential and private?
I returned the car a week early (after managing to get it started again) and Antje refunded me 3 days, instead of 7 days. (I had paid for my rental period in advance.) I had to rent a car from a different company. I will never rent from Cars2Go or Cars2Rent again.