Matthew’s Auto Detailing

Wish I could give lower than one star.
Be advised he also advertises his business as being located in Tampa, New Tampa and Clearwater Beach. He also has two additional phone numbers which are (937) 490 WAX1(9291) and (513) 696 WAX2(9292).
I got in touch with this service through Eversave. They were offering a deal that I could not refuse. For $ 35, Matthew McIvor, owner of this business, would come to your home and detail your car. If you were within 20 miles of his address, he would come for free! If you were past that limit, 25 cents per mile. Since we were five miles away, the additional $ 2.50 would be well worth it. It ended up nearly 60% off of the usual rate of $ 85! As I was very ill and could not get out to shop for Father’s Day for my husband, I grabbed this deal! I wrote Mr. McIvor to ask him some questions with regard to adding additional services from his a la carte menu. We exchanged very pleasant emails. He even told me he was very anxious to work on my husbands MR2 as he was considering purchasing one himself and would love to chat with my husband about it. He was very courteous, very nice, very professional… PRE-​PURCHASE!
However, thing changed after my purchase. I gave my husband the printed out Eversave in a card for Father’s Day. He was very excited about it! A few days after Fathers Day, my husband attempted to call Mr. McIvor to set up an appointment. NO answer and his voice mail was full. My husband sent him a message through his website contact link. No reply. The next day, we tried to call him two more times. No answer. No ability to leave a voicemail. We then sent a direct email to ask what’s going on? On the third day, my husband sent another email and tried to call again. No answer, no ability to leave a voicemail. By the fourth day, he sent an email that sounded a bit more «concerned» letting Mr. McIvor know that we were now getting worried that he was not keeping up his end of the deal we had paid for. At that point, he FINALLY answered him via email, saying he just got off the boat with his family from vacation. He apologized for the lack of communication. He told us that he was «unaware» that Eversave was going to put up his deal that particular week while he was going on vacation and they were the reason he was unaware of any one trying to contact him about the deal. He said he will call him back later that day. Never got a call or any other reply since. Then, I personally wrote Mr. McIvor to ask him what on earth was going on? No answer. My husband emailed him again the following day asking if he forgot about him. Waited another day, made another call… this time leaving a voicemail. Followed THAT up with an additional from both of us. Sent one last email where we told him that if we didn’t hear from him… we would have to get our money back from Eversave.
Here’s the problem. Matthew McIvor straight out LIED to my husband about not knowing that Eversave was going to put up his deal. How is that even feasible when I have three email exchanges from Mr. McIvor, discussing the deal, the additional services, etc Further, I located Mr. McIvor’s Facebook page and saw quite clearly that he POSTED THE DEAL on his Facebook page! On June 5^th, he said he was going on vacation. On June 14^th, he posted the Eversave Deal. On June 19^th, he posted «Happy Father’s Day». Obviously, the man was not out of town or at very least, not unavailable. Bottom line is, the man probably bit off more than he could chew. (Feel free to contact me for a screenshot of what I have described here as well as full disclosure of all the email exchanges I have discussed here.)
By two weeks after Father’s Day, I had to request a refund from Eversave (which they did very quickly, without any debate or problem. They are wonderful!) and I had no Father’s Day gift for my husband. It was nothing but embarrassment and aggravation as I had recommended this man to other people, blindly trusting how kind and personable he sounded in his emails. I should have known better. Had the man bothered to call us back at ANY point and apologize, we would have allowed him honor the deal and try to pick up the business relationship, chalking it up to a misunderstanding. However, refusing to answer emails, phone calls, text messages and even a call from the people at Eversave themselves just shows that the man is not a professional, has no work ethic and does not value his customers.
I would highly recommend any one looking for auto detailing services look elsewhere. I very rarely have anything completely negative to say about a business. However, this left me incredibly embarrassed. This was a gift for my husband. I told Matthew how this deal «saved me» as I was bedbound with an illness for nearly 2 weeks. He assured me that my husband would be thrilled with his work and said: «Not a problem!!! I always do anything I can to help!»
Yes, anything… except be honest.