Massage Envy

I’ve been a member of Massage Envy for about a year now. I was highly recommend to one of their massage therapist because of a specific issue — the gal (I can’t recall her name, and she’s moved on now) was great and addressed my issue w/​great results! She told me if I couldn’t ever get in to her, go to LaMont, who I’ve been seeing every since — he’s amazing too. Yesterday I couldn’t make my appointment at the last minute, and gifted it to a friend. I didn’t want LaMont to miss out of the gratuity and waste 90 minutes of his time, (I always book 90 minutes) and I was happy to give them exposure to someone new. I was VERY unhappy to find out they charge a $ 15 transfer fee, which is just a BS fee. It cost them nothing to accommodate someone new, they should kick back to me! So not only do I pay the massage fee monthly, I up grade to 90 minutes and tip well… now I had to pay an additional $ 15 to give them more exposure… this ON ME. I wasn’t about to tell them to make my friend pay it unexpectedly — they called me while she was standing there and asked what they should do. And guess what, my friend loved her experience so much that she signed up as a monthly member! You’re welcome, Massage Envy. That’s the last time that will happen and I’ll likely close my membership; you might think «over $ 15»…but that’s what I’m thinking about my business relationship with you.
LaMont is fabulous — just to be clear!

I have been asking most everyone I know for massage therapist referrals for months now… when my client referred me to Rae, I was a little skeptical of the fact she was located at a «chain» massage envy. I swallowed down my preconceived notions and scheduled a massage anyway (my neck and shoulders demanded as such)…I am SO glad I did.
Rae was friendly and at ease from the moment I met her, which really helped with my relaxation level. I am a massage veteran, and I have had many awkward or stilted consultations with therapists who are not overly adept at putting a person at ease. She genuinely listened to everything I said, and followed through with my comments during the massage. I was impressed that she hit every place that I had mentioned.
Her pressure level was fantastic — she has very strong hands and I never once had to ask her to increase pressure.
At the end of the massage, she recapped what we had hit and how I could get my body (life) sorted out. She talked realistically with me about a plan going forward, but acknowledged my scheduling problems and did not pressure or sell me.
I signed up for the membership because I definitely see myself using Rae’s services at least monthly — but I really feel like I did it of my own volition. There was no hard sell, which alleviated any remaining trepidation about patronising a chain that is somewhat known for the aggressive sales model.
All in all, I am looking forward to my next visit. For sure.

I had Natalie and she is awful. I’ve been getting massages for over 10 years now and I’ve frequented luxury spas in the past. With that said, any budget massage will not be that great, but Natalie shouldn’t be a masseuse.
I asked for more lotion three separate times and despite these repeated requests she would continually run dry and continue to pull and tug away uncomfortably on almost dry skin. Her pressure level was okay but my thighs are swollen now which means even though I didn’t think it hurt the pressure was too hard for such a tender muscle group (I work out a lot) and there’s mild bruising beneath the skin. Her technique does not vary and she is very awkward in how she moves your arms and legs out from under the sheets. She is so concerned about tucking the sheets under your legs so as to avoid your private places that she pinched my skin as she shoved the sheet too hard under my thigh.
Besides Natalie being an awful masseuse, the bed or headrest smelled like hockey equipment or gym socks. It was so strong that I thought it was Natalie’s feet at first, but once she moved to the bottom of the table I realized it was the bed itself.
I paid the introductory rate since I had never been to a «chain» place for a massage and boy am I glad I did. It was hardly worth the $ 50 as it was. As I checked out they tried to tell me to come in 2x a month like a sort of prescription and then gave me the spiel for the monthly membership. This practice is just unacceptable. I don’t care if you’re a corporation or not. I don’t want to be hassled by a sales pitch after a massage (that presumably was more enjoyable).
Overall I literally just waited for it to be over, which is an awful way to experience a massage. I won’t be back. Spend more money and treat yourself to a higher class spa massage at one of the STL hotels.

I belonged to Massage Envy for several years. This was my home location, but I used services around the country. To me, whether you have a good experience is primarily luck of the draw of therapists. If you find one you like, stick with them until they leave Massage Envy for more lucrative gigs. I think that Massage Envy serves as a bit of a training ground for new therapists. Best thing to do is ask a lot of questions before your massage about how experienced the therapist is and what kind of pressure they use.
I’ve had a few great massages, a few terrible, and a lot of OK massages at Massage Envy. After one too many mediocre experiences at this location, I finally decided to quit. In my last massage appointment my therapist was totally zoning/​spacing out (his hands on me, but not moving) and actually robbed me of a half hour of massage I had paid for because he forgot that it was supposed to be 90 minutes and just concluded the massage after an hour.
At that point, I was just done with Massage Envy for good.

Massage Envy is my only experience with massage. I go about once a month and have had a few different girls, and have been very happy with all of them. So far they’ve all been knowledgeable and friendly, and good at their jobs. I have a full time office job and a custom painting business on the side, so I spend a lot of time sitting at a desk, often slouching, and my back and shoulders just kill me. An hour here helps with the tension and aches.
This place is clean, smells good, and the massages are worth the price.
For me, they lost two stars for two reasons: first, of my five massages here, one has started on time. One. I show up on time, if not early, to my appointments, I think it’s fair for my appointment to start at the time I scheduled it for. It’s a little frustrating to sit in the lobby (or once they put me in a relaxation room?) for 10 – 15 mins waiting. My massage seems to end on time, or early, so I can’t even figure out why they start late.
Second, they really push memberships on you. I get it, the price is better for members, but after a massage I want to go home and relax, not sit there and calculate if I can fit a massage into my budget. I finally caved and got one, thinking they would stop pushing for things but then they found more products and services to bug me about. The last time I was there they tried to convince me to come in every two weeks. There is no possible way I could afford to come in that often. Plus I just don’t have the time. I don’t know who does! I know that they’re a business and they’re there to make money, they just come on too strong and don’t offer realistic suggestions.
Side note: the parking is horrible. It’s street meter parking right on Ladue/​Maryland and you’ve got to risk opening your door to oncoming traffic and you need to have $ 1.50 in quarters and dimes on you. The girls in massage envy are really nice about breaking a dollar if you bring them one for change, but it’s still annoying. I really, really wish there was a side parking lot. If you aren’t lucky enough to score a spot in front of the actual building you have to look for one either by nearby buildings or across the street over at Brown Shoe or Straubs. It just isn’t easy to relax during my massage when I’m spending the whole session wondering if my car is currently being towed.

I’ve read my fair share of terrible massage envy reviews, so I was pretty skeptical when I went to Massage Envy for the first time. That being said, I had so many knots in my back that I felt desperate enough to give them a try-​AND, I was thoroughly impressed!
Pros: Sarah at this site is INCREDIBLE. Seriously, she worked wonders on my back. They also have a student discount which is nice. I had to cancel my membership, and despite a lot of people having horrendous experiences, mine was quick and easy– I filled out a form and got a confirmation email.
Cons: yes, they kind of pressure you into the memberships. Be prepared for that when you go in the first time. I felt like I was suckered into it, but you can always be stronger than I was and say no!
If you’re going to a MassageEnvy, go to the Clayton site. I had a great time, and based on other reviews of other shops, that’s not typical. Friendly staff, great massages, nice location!

I’ve been a massage envy member since they began in Arizona (I used to live there). This location is consistently great. I’ve seen several therapists here, all are excellent. My favorites are Mike and Lamont — both strong and nurturing at the same time. The front desk is organized and usually remembers me. I’ve never had to wait more than 3 minutes. You can’t beat it for the price but I never feel like I’m at a low-​end place here. never.

I’ve been to a few Massage Envy locations and unfortunately this was my least favorite experience. I had a gift card from Christmas for a prenatal massage, so I figured I’d better use it!
My experience began with me arriving for my appointment about 10 minutes early to fill out the necessary paperwork. As soon as that was done, they escorted me into their «relaxation room» which wasn’t too relaxing. The woman who took me in wouldn’t stop chatting about my job, my pregnancy… etc. She was perfectly nice, and on any other occasion, I would’ve been totally inclined to indulge the conversation, but I wasn’t interested in talking. I wanted to relax! She finally left after about 10 minutes and then the waiting really began.
My 10am massage seemed to be slipping away with the minutes. It was now almost 10:20 and they finally called me back. I walk into the room and the bed doesn’t look any different than a normal swedish massage. The masseuse told me to undress and lie face down. Hold the phone. I’m 8 months pregnant. This doesn’t seem right. I asked if that was still the case for a prenatal and she looked at me like I was crazy. She had no idea I was getting a prenatal massage. Excuse me? When I scheduled the appointment, I said prenatal, and then I had to fill out an extra 2 pages worth of paperwork 30 minutes ago regarding the same thing. How was that missed?!
Needless to say, I had to wait another 5 minutes for her to grab the necessary pillows and put pillow cases on them in order for us to even begin. It’s now 10:30 and what’s running through my mind is that she is going to stop the massage around 11 and I’m going to be screwed out of my time because of their miscommunication.
The massage itself was fine, but not the best I’ve had. Certainly not worth the hassle of the morning so far. I know it seems silly to complain about getting a massage, but you come to relax and I wasn’t!
Luckily I got my full 45 minutes or so, but again, the whole experience was a little weird and not really up to my standards. Even though I’m sure these were all honest mistakes that never happen on a regular basis, it left a sour taste in my mouth.
I probably wouldn’t come back to this particular location again.

A good facial and a killer massage in one place, without breaking my piggy bank. Yep. sign me up.

my Dad treated me out for a massage on my birthday and first impression of the place was real customer friendly, the receptionist from Bosnia has that perky, energetic attitude that brightens the room and lessens tension. My therapist was a young cute-​lookin blonde named Christina who seemed like she was just starting out as a therapist but nonetheless was awesome with her hands. Wish I would’ve actually conversed with her more but I was literally half-​asleep the whole time she was that good. The staff is real military friendly and i’m def going back there if i’m ever in the area. Christina is hot.

Best. Massage. Ever.
Amanda is amazing! I have a huge knot in my upper right shoulder that never goes away no matter how many massages, but she did make it feel quite a bit better. Usually my back is really sore the next day but that wasn’t the case this time, and I left feeling 100% relaxed and blissed out.
Heated beds are my absolute favorite so I was glad to find one in the room… Amanda did the perfect amount of talking to where it wasn’t too much but she also always checked to make sure everything she was doing was right. She was nice, too, and oddly enough I liked chatting with her throughout (usually I just want to say shhhhhh.)
Only cons are that the lobby was completely silent… usually there’s some sort of music playing. It made it kind of awkward sitting there with others while we were waiting. The other was that the woman who checked me out afterwards tried to sell me memberships for a good five minutes. I literally had to tell her to give up.
If you want a relaxing massage that won’t break the bank, so see Amanda. But maybe wear a t-​shirt that says «I don’t want a membership» for afterwards!

Most of masseuses are very skillful and the price is very inexpensive especially if you are a member and get a massage on a regular basis. What I always don’t like about the place is that the rooms are too cold. It is not my first time to have a headache after getting a massage. The massage bed is warm and the massage relaxes me, but once I am out of the bed, I immediately feel very cold and shiver. This is really an irony. Rooms are cold because a masseuse can feel comfortable, but what about a customer? The Masseuse’s job is to relax the customer. If the customer has to bear the cold air and get tensed in order to get a good service from the masseuse…, then I don’t know whether the massage is really worthwhile.

I’ve been going to Massage Envy in Clayton for several months now. I loved my experience so much that I not only joined on my 1^st visit, I convinced my boyfriend to come back with me. He had such a great experience that he too joined on his 1^st visit. I have had 3 different massage therapists: Michelle E, Brad and Justin and I would recommend all of them. Justin is one of the best massage therapists that I have ever been too. I walk in feeling tight and stressed and walk out feeling amazing! I find the ladies at the front desk to be friendly, helpful and very professional both in person and on the phone. I’ve seen some bad reviews for other Massage Envy locations so I felt the need to write a very positive review for this location. Over the years I have gotten massages in various high end spas and I must say I have been more pleased with the service and therapists at this Massage Envy. If you become a member you just can’t beat the cost for the level of service you receive. The folks at Massage Envy in Clayton definitely deserve kudos!!!
Debra D

(I’m Unilocaling for my boyfriend) I too had a great experience. I attempted to work with Bill as mentioned by Morgan H., but had to reschedule at the last minute. They were very accomodating to my situation and I had Kathryn as my masseuse. They don’t charge much for first time clients, and I will more than likely become a member for the discounted price of $ 49 p/​month (compared to their original price of $ 65)

I’ve had a great experience here. The massage are very reasonably priced and Bill is a great massage therapist — ask for him. I’ve had a wide range of massages and for the price I get a great value at massage envy.