The new owner is a jerk. My daughter cancelled her membership that was being paid with my credit card and the owner charged her for money that was not due. A few months ago I had to switch credit cards due to a fraudulent charge elsewhere. So when I gave them the new card they charged my card for the missed two charges on the old card. This occurred back in December. They covered the charge and then billed and received the following two months on the new card. But when my daughter cancelled the membership they made her pay two months telling her that they were unable to charge my card. When I went in to tell them that they had already been paid a couple months back, the owner said there was a note that said they were unable to charge my card and I had to prove it. Apparently they do not have good accounting records. So I had to take time to email bank records showing he was paid. When I showed him we paid, he got a bigger attitude that I proved him wrong. He then would not refund all the money trying to say we owed a late fee from 3 months ago because he could not charge the card. However, they never asked about this when payment was made months ago. It was not until we cancelled the membership. Even with all this I was not going to write a bad review. I was just going to let it go. However, after the membership being cancelled and after all the time I spent showing he was paid, they charged my card again today weeks after the membership has been cancelled. I now have to report to the bank that this is a fraudulent charge to prevent being charged again next month. I would recommend using Snap Fitness or any other fitness center over this one.
Jaimee R.
Classificação do local: 5 Concord, CA
I am not a gym person but I love this gym. It’s a very small family owned Gym and you feel like family. Bob the owner is really nice and genuinely cares about his clients. There’s usually no more than about five people when I go in the evenings around 5PM. I never have to wait for equipment and they have everything I need. They don’t offer classes which I would like but for the price-$ 35 a month-I’m very pleased with my experience so far. I used to go here when Frank owned it and I’m happy I came back. All of the staff are super friendly in the facility and machines are always clean.
Veronique B.
Concord, CA
Love this gym and the people in it are even better. Clean and affordable with everything you need without all the fuss of the big box gym environment. Staff, trainers and members are great. Most know your name upon arrival and it’s great to see a local crowd enjoying one another’s company while improving their fitness and health at the same time. I’ve been a part of Bob Wilber’s(owner) circuit class for almost 3 years. Not only has he completely guided a physical transformation in me, but has taught me the importance of living a healthful life… not to mention introducing me to some incredible people! I couldn’t have hand pick a better trainer for myself if I tried. Also wanted to make a note that any of the negative reviews are from quite some time ago and don’t reflect the current status of the gym, especially under the recent new ownership. Great local, convenient, place to workout, my home away from home!