U-Haul Moving & Storage of Clarksville

Today is a first!!! I have never made a negative post about any company, but the way this customer service responded was so horrible, I have to respond. THIS REVIEW IS ABOUT THE IN BOUND CALL CENTER NOT THIS LOCATION. I was hung up on 4 times, re-​routed to the wrong number 3 times, and it took asking 12 people for a manager before I ever got one, and the manager did not help at all. I needed a trailer to haul a swing set for my kids 120 miles one way so I turned to U-​Haul. The computer would not let me book it so I called a store that had the trailer. THEY WERE GREAT. 1 hr later a CUSTOMER SERVICE agent called to say I had been moved to a different location. I explained that would not work. She looked into her computer and said she could get me the trailer I wanted and I could return it anywhere. It sounded to good to be true so I asked several times is it was a 6×11 open trailer. Yes I was reassured. So I show up and guess what, its the wrong trailer. They have the larger but I would have to come back 120 miles to drop it off. one hour later I leave with 50% off and the smallest trailer. We tried to make it work, but it was too small. We went back to U-​Haul and get the larger trailer, they had told me I could keep it 2 days and I was getting 50% off. My husband goes in this time, 45 min later we leave. On the way home I ask how much he tells me and it is more than the original 6×12 I had booked? and I have to return by 3 the next day! so I call the number to ask why and THIS IS WERE IT GETS BAD. It goes to «customer service» and I ask about the $. He tells me nicely he is not customer service but I need to call a different number, but he cant find the number. I call back and ask for a manager, but am disconnected. I call back and get «customer service» after 2 transfers. She tells me they have nothing to do with the $, but I can file a complaint after the trailer is returned. Also she is rude so now I a upset and want to return it near my home, but according to her that will «charge me a pretty penny in up words of 1000» WHAT… Plus the local department is closed so she doesn’t know the exact amount but I can call in the morning «and even a manager can’t help me». Finally she transfers me to a closed office. I call back asking for a mgr and am left on hold 18 min before I am disconnected. Call back and am told there is nothing he can do to help me. I only want to return this near my home. Call back again and get «customer Service» she then said IT WONT BE A PROBLEM THEY WILL WAIVE THE FEE! I am now leery so I ask for that to be emailed to me. I get a no! So I ask for a manger so they can tell me the same thing, 10 min later she still won’t put a manager on. She finally transfers me to the manager and I get «ROAD SIDE SERVICE, how can I help?» WHAT!!! Call back and ask for a manager, OK so now it has been 2 hours on the phone and I am mad. All she would say was I am sorry. She could not tell me how much it would be if I returned it near my home or if they could refund the 50%. I CALLED TO ASK ABOUT 25 $ AND THEY GAVE ME SUCH A RUN AROUND. THIS IS THE WORST CUSTOMER SREVICE CENTER I HAVE EVER DELT WITH IN 40 YEARS!!!

Great, fast and friendly service that the staff offer me. The prices are low for just one bed that I have to move and it was under $ 100.00.
I got in and got out with no problems plus anything kind of moving within the city limits had really good pricing.
They also offer helpers to move your stuff for you. (I keep that in mind). :)