Sprint Store

worst service possible… have been with them 15 years I have been an employee of philp morris all my life and still am, now retired… I turned in my w 2 form to keep my discount …they tell me I need and insurance card this and that and they still turn down my discount… BAD workers & Very bad Company

Ever bang your head against a brick wall to get a question answered? Yea, I didn’t think so. Me either. It is why I am so frustrated as a very new customer… just a few weeks old… that I would be treated with such disdain and abhorrent disrespect?
Where is the logic in this company, but more importantly where is the customer service? I left a company that always left on a note, «Thank you for being the best part of… blah, blah, blah.» And I always loved that… but in order to get ((that)) level of customer care — we were paying through the nose, and pretty much every orifice of our bodies. And after six years, we decided — hearing we were the best part of their company, just wasn’t enough anymore. As much as we were paying, we should’ve had freakin’ stock options!
Before them, the company we were with was pretty awesome too, always ending with, «Thank you, blah blah values you as a customer.» That was 10 years worth of being valued, but exorbitant bills, and worse… subpar devices. And even worse, at this company, resolutions happened, but you had to be in it for the long haul, some taking longer than 3 weeks for a solution!
But this takes the cake. My original order was for an IPhone 6 — 64 gigs, and a Note 4 — we were both supposed to be on the pay by the month plan. Our total cost for both phones plus deposit was going to be 449.00 even. It was going to be 15/​month for both phones, and we were going to have insurance on both lines, unlimited data — everything was unlimited and our total monthly bill was supposed to be 130.00. So, we placed the order and a day goes by, and we only see confirmation for the IPhone 6… it takes me nearly 2 days to get everything resolved. Even though, my phone from blah blah blah company records all incoming calls, they wouldn’t listen. I had somewhere in the neighborhood of 8 calls with them, the longest one lasting nearly 3 hours.
It boiled down to — the original offer was gone, because it couldn’t be verified, but once they «pulled the call,» they would get back with me. Nary a word. They said the longest it would take was three days… it’s been that and then some. Of course, if they were ridiculously illogical and called the blah blah blah number they still had listed on my account as my main phone number — after I told them my contract would be up on the third and I would lose phone service after that… they would have to reach me at the Sprint number — I doubt they did. When setting up my online account they still had that old number from my last company listed as my only phone number. I fixed it. As I did with nearly all the errors made by the person that originally set up the account, not just the phone order but also: 1. My spelling of my name — which is probably why the billing for the second line was held on the credit card and didn’t actually go through…2. My incorrect address…3. Only placed an order for one phone, but billed for two. 4. In the end, we had to sign a two year contract for one phone and pay an extra 50 bucks for the phone. I don’t get an early upgrade feature, and our bill — even without the monthly payment for the device — is still an extra 35 dollars per month! (But still comparably waaayy more inexpensive than the other two companies we’d been with).
Another thing that was «conveniently» left out of the first order, was «data» and «voice» roaming clause — man I thought this was dead ages and ages ago. But not with Sprint! If you bounce off any competitor’s towers, you will be sent a message, and your «unlimited» goes to 800 voice minutes and 1g of data! :-o And I thought blah, blah, blah was bad about data suckage! :-/​
Now, we got the hold back on our credit card for the original order because it was taken out twice — that was something I didn’t have much faith in. But we still have not heard anything about the original order and from what I’ve gathered from the people at Sprint, no one seems to know about anyone calling us back. Of course, that would make sense, since it seems you get someone on a different continent every time? I am not here to bash outsourcing, but when the lack of communication skills begin to have an effect on my bill, it becomes more than an inconvenience.
After reading the review of the corporate store — I’m scared. I still have to get the spelling of my name changed for billing, so my credit card will go through correctly. I have to take my driver’s license and my birth certificate to a corporate store and the one Michelle M. wrote about is the closest. :(So I have to wonder… it was always worth the drive to Louisville to handle business with other cell companies — it may not be a company issue, Michelle M. — It could be just Indiana issue. :-/​
If you have recently switched to Sprint, I’d like to say upon the behalf of other Sprint users, «welcome to the 7^th circle of cheap Hell!

I would give this store zero stars they have no interest in servicing the customer at all on any level. Two guys in the store, in particular the manager are flat out bullies (I wonder if they treat the men that come in the store the same way) They talk down to & over you when you are trying to talk & are very condescending. Please, at least if you are a woman got to another sprint store if you don’t want to be treated with a complete lack of respect as a human being & a customer.