Firestone Complete Auto Care

tl;dr great customer service, but the mechanic took his time and was desperate to create unnecessary work. Price estimates were ridiculously high. Will not return.
I arrived at Firestone at 0815 per my appointment for issues with the coolant system. The customer service rep called me over to discuss the issues at about 0910. We walked up to the vehicle and turned out that the mechanic went on break. We waited for about 5 – 10 minutes and then I was sent back to the waiting area. The mechanic actually did not start working on the vehicle till 0945.
I was called back for the second time, and the mechanic conveniently pointed at coolant caked on radiator in plain sight and told me that’s where the leak was. I reminded them that I came there for a pressure test of the coolant system. Afterwards I was told that it was a «real bad leak» at that very spot and the vehicle needed a new radiator immediately. The estimate was over $ 650. I declined the services and filled up my coolant tank myself.
It turned out that the radiator never had a leak, but was simply dried up. Adding enough coolant did the job. Now the coolant tank is still full after two weeks of driving around. The mechanic never conducted a pressure test despite our conversation.
The mechanic also recommended services for some non-​apparent issues with vehicle suspension, but the customer service rep was not convinced with the mechanic and did not recommend «fixing what wasn’t broken». The service rep was quite professional, but the mechanic clearly wasn’t.
Will never return.

I’ve used this location twice for tires and ball bearings. My first visit was for four new tires and about some weird squeaking by which I thought was from bad shocks. They said they would «shake the front end» to see what they could find. They called me at work to let me know it was a bad ball bearing. Thank goodness! I felt like I was driving a new vehicle when I left! Along with my tires I also purchased the lifetime front end alignment which I highly recommend! After a couple of alignments it pays for itself. My second visit I got tires and a front end alignment with equally great service. One thing I really appreciate is that they don’t try to sell you any add-​ons you don’t need.
A great thing about this location is they are in walking distance of the mall and a couple of restaurants of you don’t want to sit around in their waiting area. I’ve gone to Steak N Shake, hopped on the wifi and got some work done.
Just call for a quote on tires since I can say you won’t be disappointed with the service.

This is one of the best Firestones that I have been to. The staff is very friendly, helpful and informative. Scott the manager is always in a good mood and very nice.

My advice is, if you can go somewhere else do so.
I went to Firestone for the first time last week, and though the employees were nice enough, my issue is with the service. I went in to purchase new tires; the employee who greeted me was polite and it was cool that the place offered free Wi-​Fi. However, my problem is with what happened once I had the tires. When I got my car back, I noticed that the tire pressure low display was on, so I went back into the store to tell them so. The guy at the front, whom I assume was the manager, told me that it was «normal» I just needed to drive my car for a bit so it can «reset.» He said, «if it had not reset by the next day to return and they would fix it.» That sounded feasible since it was close to their closing time. When I arrived at my house, I decided to check my old tires, the ones they rotated to the back of the car, and when I opened my trunk I noticed they had not bothered to put my jack back in properly, it looked like they had just thrown it back in. Nor had they placed the spare back in correctly. The reason I noticed this, was because the cover that lays on top of it all was not flat like it usually is. The misplaced objects kept it partially elevated.
In addition, the first aid kit I had in the side compartment was for some reason thrown on top of it. I did not think much of it, besides the fact that they were rude not to place everything back they way they had found it. I have a portable air device for the tires, so I filled the back two (my older tires) up. Both were below 35, one was 32 and the other was 30. I thought to myself that it would have been nice when they rotated the tires to check ALL the tires, but evidently, they had not. Believing that this had been the cause of the low tire display, I felt better. I work in Nashville, and did not want to drive with tires that were low.
The next morning (now that there is actually light outside) I noticed that my front bumper was hanging off. Now, I had an accident about a year ago so that front side of the car had a dent, but other than that it had been fine, but now after taking it to Firestone, it was hanging off. Not good. I don’t know if they hit something accidentally when they were removing the old tires and putting on the new ones, but I do know it was not like that when I went it. Also, the low tire alert was still on. I didn’t have time to go over to the store just yet because 1) they were closed and 2) I had to go to work. However, immediately after work, I went over to Firestone and there was a different person on shift. I told him about the tire display and he told me that I should just need to fill my tires. I repeated what the other gentleman had said, and also that I had put air into my original tires but not the new ones because I figured since they were «new» they should have been good to go.
He came out with me and checked them and said that the front two needed to be filled, I told him how I though that was odd since I had just purchased them. This gives me serious doubts about the authenticity of my «new» tires.
Isn’t that part of their inspection? Should they not have taken care of all of that before letting the customer drive off? If they were new tires, why wasn’t that all looked at before returning my vehicle to me? He filled the «new» tires up for me, something that should have been done the previous night. I also asked him if he could try to pop my fender back in place because it wasn’t like that before I got my tires put on. He tried and then suggested several body shops I could go to… that’s absurd since my bumper was fine prior to my visit to their store, now its hanging half off -.-.
Aside from all of that, I had not received my invoice the one I had asked to have emailed to me. It seems the guy from the previous night had entered my email address wrong…
Overall, I seriously doubt I would go back to that establishment again. Supposedly, since I purchased «new» tires there I get free tire rotations… I rather go elsewhere and pay. Especially if it means that my vehicle will be treated better and not the way it was treated by the brutes at Firestone.
Today, I struggled to get the jack back into its place beside the spare and then had to battle with the spare to put it properly back in as well, something that they should have done once they finished using everything.
As far as first impressions go, I am severely disappointed.

Can not say enough nice things about this location and the customer service we received. We walked in on Friday evening at about 5:45 and as were explaining out problem, we found out they were closing an hour early due to an all store meeting.
We had come in not knowing what was going on with the car but had heard something like metal on metal and since we had been traveling on the highway all day and would be back on the highway all day the next we were told but would be able to get to our car first thing in the morning for a free brake inspection. Scott Baker heard our story and the gentleman working at the desk saying that he they were closing early and quickly jumped in to offer his assistance. He asked for the keys and said he wanted to check out the car for us to make sure it was safe for us to drive.
It was determined (and shown to us) that two of the brake pads and rotars needed to be replaced. He said they could get this done for us in 15 minutes and we would be back on our way. He truly went above and beyond anything we would have expected!

Always does a good job and explains what needs done with no pressure.
My only complaint is I made an appointment for my a/​c to be fixed and it took them an hour after my appointment to pull it back and start.

At a different shop I had brand new wheels and tires put on my truck. I got a flat within the first 20 miles… got a tow and the driver recommended this firestone over all the other shops in Clarksville. He was right. Great service, changed all my tires out and helped me try and figure out what went wrong with my brand new tire. Will come back again!

Ask for Scott. He is a great guy and he will take great care of you. I have bought several sets of tires from this store and I am always treated very well.

Amazing group of people … We where in a hurry withing 45 min on our way … They where all so helpful and quick

Ask for Scott or Chris (lady) for assistance. All the person i have dealt with there are professional. Great service!

I have been here a few times for tire changes and oil change and never have I had to wait more than an hour. They always suggest additional stuff but are not pushy and you are always told the price before you accept service.
They may not be the most cheerful bunch, but service is always quick and done well at better prices than elsewhere… so I can overlook the lack of cheerness.

I’ve taken my car to a handful of repair shops in the area, and this is the only one that has been pretty a-​ok. I never enjoy leaving my car for hours at a time and wandering aimlessly around Governors Square, but what can you do? Appointments are nice idea, but you still have to wait around for what seems like ages. Anyway.
My most recent experience began with walking in and asking what the wait time was. With so many cars ahead of me, I made an appointment for a few days later, and the nice guy at the counter told me I could also print out a coupon on their website. Score. On the day of my appointment it was snowing and my tires are kind of sketchy, so I called to reschedule. The lady I spoke to was nice and polite and set me up for another day. When I finally rolled in, I didn’t have to wait in line and they gave me a totally reasonable pick up time. This is a first, given that every other time I would be waiting for-​evvvver at Starbucks while my car sat unmoved in the parking lot until I called to tell ‘em to hurry it up! (sort of, but nicer). So. About 15 minutes before pick up time, I walked to the shop and my paper work was already done. They went through all the recommendations and gave me due warnings when I only took ‘em up on the cheapest one.
Overall, the clerks are nice and helpful, I never feel like anyone is trying to rip me off, but I wish it was a speedier service.
EDIT: Also, please stop changing my radio settings. Kthnx.

I needed tires… Wow… Bad, unfriendly, didn’t explain any add’l charges (i.e. The $ 26.64 for the «Road Hazard Protection») I know there are the fees for tire disposal, labor, taxes, and such but to have extras added on without an explanation??? I was there with too many questions and not enough answers untill the tires had already been replaced and that point… it’s a little too late to do anything about it. I asked but was never given an explanation or a direct answer. The lady at the counter never smiled, and was rude and abrupt and seemed annoyed when I asked her if they were a wireless hotspot… Which they are not! I was watching through the window as they serviced my car and was shocked and amazed as the service tech slammed my car door into the lift… Really not somewhere I would recommend for any service unless you want no service