Verizon Fios

The worst company I’ve ever had to deal with. Everything about the service is awful. Customer service ppl are always rude, condescending, obnoxious little idiots who somehow think it’s ok to act that way. I seriously think the execs at Verizon train their CS employees to be rude and disrespectful towards their customers. News flash — it’s because of the customers that these idiots get their mediocre, bottom of the barrel, barely can buy lunch pay checks. Dumb idiots. I’m so fed up the service. Not to mention the fact that I have to pay to cancel a service that never works, is slow, not user friendly at all and just a poor excuse for cable. They are so behind on technology that the rep helping me out got in an argument with me when I asked if they carried wireless boxes. He was adamant on telling me that there was no such thing. Seriously? What an idiot.
Whatever you do DO NOT order Verizon fios for cable services. Or Internet for that matter. Another POS service they provide. They promise you that it’s the best service and only after you sign your life away they tell you that if you want the optimum net service you have to pay 4x more what they had originally quoted you.

I pre-​qualified my zip code last night which showed that FiOS *IS* now available in my area; news to me. So I phoned the 855 sales number to confirm this. The sales rep sounded like she had a mouthful of mashed potatoes. What little I could make out from the dialog was heavily tainted with a ‘ghetto’ brogue; she was apparently trying to sell me DSL service. When I said I was having difficulty understanding and could she confirm, ‘Yes’, or ‘No’ on the FiOS service, her voice rose several octaves into a shrill, piercing screech that hurt my ear. I thanked her for her time and ended the call. From the other reviews, it looks like I am one of the lucky ones.

I honestly believe this is the worst service out of all the providers. Customer service sucks!!! They can care less about your needs. I just finishing paying over $ 500 dollars and can’t seem to rent a 5 dollar movie… REALLY!!! I called and they first said I was able to and I had to restart the box which I did and that didn’t work. I called again and now I’m told I can’t and there’s nothing they can do to help??? I’m literally throwing a lot if money to this account with no good service! People please don’t get Verizon Fios. Service sucks and the price is outrageous!

Do not choose Verizon FIOS. They were more expensive than Uverse with less channels. When I moved they refused to waive the early termination fee even though they were the ones that could not provide me with service. I will never choose them again and I am thinking about switching my phones.

VZW Fios hugely fails at customer service, wish I could rate zero stars. Had to relocate to a city that VZW Fios does not service. VZW refused to waive early termination fee despite the fact it does not service the area I live in. Please do not give this company your business unless you love to burn your hard-​earned money.