Unleashed by Petco

This review is for the self wash only. I found out that unleashed offers self wash for only $ 10. They provide a basket containing shampoo, conditioner, brush, towels and comb. There are only three tubs and two drying tables with blow dryers.
It is a first come first served with now appointment. That is why I only give it four stars. When I arrived I was told there were no tubs available and would be about ten minutes. During my wait other patrons arrived. Due to the lack of a sign in sheet it was unclear to the staff who was next. Other than that issue I will definitely be returning.

I knew there had to be a gimmick when a store is called «by» something. Unleashed «By Petco». Very suspicious.
So I go into the store to get some paper pellet litter and Natural Balance cat food.
Well they don’t have the pellet litter and the Natural Balance is about $ 5 more than what normal pet stores charge for the same thing, which is already expensive.
This is what the «Unleashed by Petco» concept is: Find a rich neighborhood, and overcharge them.
That’s the key thing here.
And that’s exactly what is going on. This is Claremont, so they are charging the rich residents a ridiculous price knowing they can get away with it pretty easily.

This place is great. I went to this store to buy a couple of wooden crates for my dogs. They only had the display crate so they rushed delivered a couple of them at no additional cost. It only took three days. They offered to assemble the crates for free during their down time. The crates were much cheaper than other places. I also got advice from them on dog training supplies and tips on making my cat indoor only. It is a pity that I live over an hour away, otherwise I would shop for my pets here more often.

I could have given it no stars!
Since this is the closest store that sells the food my puppy eats, we come here. We signed up for the training classes. I am very disappointed on the training classes, so we quit after three classes, at the fourth class. The first trainer Brianna, was excellent. She understood our puppy Lena, and could control her because Lena is very excited and strong (German Shepherd) so she is very hard to control. Although, at our fourth class, another trainer came and said Brianna isn’t working here anymore. I don’t like the new trainer. Her name is Rachel. Why I don’t like her is because we signed up for a group class, and since our puppy is very excited, so Lena is all over the place. The trainer told us to go outside and see if Lena wanted to go potty. We went outside and I became a little suspicious if she is not happy with my hyper puppy distracting the other two puppies that was also training. After we went in, the trainer said if we wanted to switch to one-​on-​one lessons instead, and said that «she is hard to focus with other dogs around her.» Brianna, the first trainer can control her and make her focus. This trainer cannot. I said that I will think about it. After that, instead of us sitting back down, she said for us to leave the training area and snake our way through the isles of the entire store, stopping at the middle of each isle and say sit and then down. So I did, however, after two isles of the puppy going everywhere, I can certainly tell that she kicked us out of the class because clearly she doesn’t want us to participate in the class, disturbing the other dogs. In the end, I returned all of the classes and they returned all of our money back.
A good trainer is someone who doesn’t kick out a puppy that she cannot control, but to teach the puppy how to be more obedient.
BOTTOM LINE: Even it is super close to my house, I will not come here anymore.

If you are looking for the cheap dog food brands such as Purina or Dog Chow, this is not the store for you. This is the place for people that care about the quality of the food they are giving to their pets and they have all of the top brands to choose from. The staff is friendly and helpful and if you ever have a problem, they are willing to solve it.

I am new to the area and saw this location while driving by. I needed a new dog food because my dog was not eating costco brand I was feeding him. A worker immediately asked me if I needed help. I explained my situation and he recommended 3 brands at different prices I could check out. I bought one, and my dog did not like it, so I returned it and got a full refund. I bought the other recommended dog food and my dog loved it. The sales staff is friendly, and they do know their information about pet foods. I go once a month to refill my dog food and always leave satisfied.

This place is nice but a lot of things seem over priced compared to online retailers and smaller independant store. For example a bully stick is at LEAST a couple dollars more than at my local pet supply shop. Also I find that they do not carry a lot of the brands that the independant stores carry. Boo =(

My Mini doxie, Noodle and I come here almost every day just for a little social time. This location just recently opened and its beautiful inside. Always super clean and organized. Its like a smaller Petco, just for Dogs and Cats. They have everything here. I LOVE their selection of dog clothes, and they have ALL sizes! Check out the clearance bin as well. Every time we step in that door, we are greeted by the nicest employees ever! Its a different person every time we go, but they are always very helpful and they make you feel like they are glad to see you and happy to help you. Even when I don’t bring my puppy :) On our first visit, We showed up 10 mins before closing, and they still helped us find just the right chew bone! Comparing brands, qualities, and prices with us. You can tell these people really know what they’re talking about, and they love their job! We go in sometimes just to get some advice from the dog trainer. Everyone is always so willing to help us find whats right for our puppy. My only complaint is that everything in their treat bar had wheat flour or some other type of flour that dogs cant digest, just like all other pet stores. And that’s not even a big deal, I just expected them to be healthier. That’s only the treat bar tough, you can find many healthier alternatives around the store :)