Jax Bicycle Center

The most impressive bicycle shop out of the many I’ve dealt with. I sent an email that was — for lack of a better word — uninformed. Basically, I have a bicycle frame that needs parts and I wanted to get a quote on a bunch of wrong parts. Stuff that was incompatible with my frame. The store owner, Jonathan, personally called me to let me know that the parts wouldn’t work and then gave me some tips on what to do. It’s one thing to receive excellent service from a business you have made a purchase from — it is an entirely different matter when a business goes above and beyond to help out someone who ISN’T EVEN A CUSTOMER. Thank you Jonathan! You are amazing!

This place was a waste of time. I had better luck at the Pomona bike shop (Coates Cyclery) the guys there knew exactly what I needed a 31.8mm took the time to hear me out 5 star for sure

The Precision Fit bike fitting here is probably the single best investment I’ve made in cycling. The process is thorough and the results are significant. Jonathan spent at least an hour and a half testing my flexibility, measuring my foot/​knee/​leg alignment, core strength, and too many more variables to list here. The process then moves to the laser and video positioning phase while pedaling on the fitting machine. You get to see the before vs after profile of your riding position which I found pretty surprising. You’ll see live readouts of your power, cadence, etc. All in all, plan on spending 2 – 3 hours, as the process really looks at all factors affecting your cycling.
In the end, Jonathan will set your current bike up as close as possible to your «dream fit», and provided the results for what your «dream bike» size and measurements would be. You’ll be able to take these measurements to Jax or any other bike shop in the future for setting up other bikes.
Up to the day I got this fitting done, I thought I had done a pretty good job fitting myself by reading articles and using home measurements. But after Jonathan’s fit, my back pain was all but eliminated, and I was using less effort to get the same level of power. I’ve ridden several double-​centuries rides this year which would have been unthinkable prior to the fitting here at Jax.
My advice: Before you get that new saddle, handlebar, or seatpost, get fitted here. Not only will it improve your overall cycling experience, but you might find that that saddle or seatpost is just fine; it’s your positioning that needed an upgrade :)

I am 99.9% sure the sales person that helped me was Joshua. He was amazing answering all of my questions since this is my first bicycle purchase. Honestly, I was going to go to Target and just get one there… but decided that I want to invest in this… so I did some research online and with friends and Electra it was (I was looking at Schwinn and Huffy because I thought Electra was way out of range for me).
At first I thought I knew what I wanted… and then Joshua came to the rescue and told me to try some out. Sit on them and see how they really feel. Thank God I did. I went towards one I didn’t think I would. Electra Townie it was!
Another thing that they did was price match another bicycle shop (which I went to yesterday and NO ONE even approached me to help me). So another 2 thumbs up.
I did do the layaway option as I wasn’t thinking I would be spending that much on a bike… but I can’t wait to pay it off and pick it up! My boyfriend will be coming back to order his Townie!

Over the years, even going back to the days when it was Bud’s Bike Shop, the customer service has been hit and miss. I’m happy to report that’s changed. Over the last several months I’ve stopped in several dozen times and the customer service provided by the manager Matt is exemplary! He’s happy to take the time with someone who’s just recently gotten back into mountain biking to share tips and provide recommendations. The mechanical service is always top notch, from tuning up my girlfriend’s older bike to making adjustments on my new one. I’m looking forward to joining the organized rides he leads soon.

Signed up for a bike fitting at JAX! It was well worth every penny. This shop has the high tech tools to dial your bike into you. Just by readjusting my bike to fit me my speed increase without increasing my effort. Fantastic experience.
Also once you have the proper fitting they send you the measurements so you can apply these settings to all your bikes.

I had a ton of questions and Jonathan took the time to provide the answers and additional insight.
Thanks for all the help and information, Jonathan!

After reading reviews on Unilocal for bicycle tune-​ups I decided to go to Jax and do not regret it.
They helped me fix my problem (brake rubbing on rim) at a good price (I’m on a fixed income), they answered my questions patiently and they pointed out a manufacturing defect that my bike has (pointed me in the direction for a solution).
Thank you Jonathan and bike mechanic (I’m sorry I didn’t get your name) I really appreciate it!

Went in looking to get a basic tune up for my road bike and to fix a rear tire flat. On their site, a tune up included brake and dérailleur adjustments, lube, wheel true, and a wipe down; stated cost was $ 65.
Before discussing cost, the man helping me propped up my bike and began checking all of its functions and made small adjustments to brake and dérailleur cable tension. He came to the conclusion that I only needed to get a front dérailleur adjustment (also my main concern) as the bike was functioning well in all other regards; $ 15.
It was my first time in the store and I was more than willing to spend $ 65-​$ 130 depending on the tune up. Instead I paid $ 34 to adjust the FD and for a new tube and install; I am very happy with my bike’s performance.
I am extremely pleased with the honesty and integrity of the service provided. Knowing that I was candidly prevented from wastefully spending money on a full tune up when a single adjustment would have sufficed makes me comfortable with returning to and recommending this LBS.

I was looking to buy a mountain bike and a friend recommended Jax. From the purchase to my tune up I had great service. The staff answers any questions you have and are very helpful. There was no pressure to buy anything which is a BIG plus! I can honestly say I recommend them to anyone looking to purchase a bike :)

Early in August I stopped to check out some bikes. I knew I wanted to get a mountain bike, but I wasn’t sure what to get or where to begin. I met Matt who helped pick out a bike and gave me some advice. He was very helpful and knowledgeable and there was no pressure to buy anything. After a quick demo of the bike that I wanted, I decided to pull the trigger and buy it. I recently dropped off my bike for a tune-​up. They worked on it fast and I thought they did an excellent job.

Customer service is first rate. Great attitudes and an eagerness to help is what keeps me loyal to this shop. I know NOTHING about bikes and they are more than happy to help educate me. Great job guys! Thanks!

Regardless of what you’re looking to buy, if it has something to do with bikes, THIS is the place you want to begin your venture. Jonathan and staff will take great care of you, and this place is one of the last small businesses that continues to treat each customer with respect and is generous with their time and expertise. You won’t find businesses like this any more — they are indeed rare.
If you read the comments, it’s evident Jonathan cares for his customers. Even the negative comments written by those hiding behind pseudo-​accounts are addressed by this business owner — one at a time. You don’t get that kind of attention anywhere else.

I’ve been to a few bike shops on my quest in getting my first road bike and many times no one approached or talked to me at all. But, from the moment I stepped foot into Jax I felt welcome.
I came into the shop in September for the first time, and right upon entering I was greeted with a loud hello and smile from Jackie. I hadn’t ridden a bike since I was little but I knew I wanted to get a road bike. Jackie and Jonathan immediately helped me out, asking me questions, making sure I stayed in my price range, and made sure I was fitted to a bike. I found a bike I liked and went on a test ride with Jackie that day. She was friendly and very helpful.
Jonathan and Jackie were extremely great with their service and I now have a road bike to call my own. It didn’t feel like any other bike store I’ve been to, it felt more like a family in there!
I’ve been back a few times. And on my last visit I was pleasantly surprised that upon entering I heard Jonathan in the back of the store say «hello Sam!»?I didn’t know he would remember me, but he did! Thanks for that Jonathan!
I definitely recommend this bike shop, whether you are a beginner like me, or experienced rider. They have great product and top notch service!
I’ll definitely be back again, and again!

Very arrogant douchebags.. . made me lose my bike appetite. Wouldn’t be suprised if the employeess give a «bike» job on the side for good reviews on Unilocal.So far I’ve had two other colleague’s say the same about this place.

I’m going to try and make this brief, since I’m a long-​winded reviewer (thus, the numbered bullet points):
1. Jonathan Chang — the owner who, immediately upon arrival, pointed out a teeny, tiny scratch on the inside of the crank arm on my new bike. He could have not said a word and I’d have never known the difference. That’s called HONESTY to customers. Likely, the tiny scratch happened during shipping (in fact, he said he believed it did — and I believe him!) But, WOW, talk about being transparent with a customer (think about that… no, really, think.about.that.)
2. Did I mention that Jonathan is a cyclist himself (for over 16 years), passionate about what he does, willing to spend over an hour with a new customer and beyond friendly?
3. The bike I ordered (2014 Trek 3.1 WSD Madone), was for a steal. Jonathan honored the price on the internet offered jointly by Trek and Jax Bicycles. In case you don’t know, there are several Jax Bicycles in Southern CA. Jonathan could have sent me to another shop since the «deal» on the bike did not mean a huge profit for him. Instead, he ordered the bike right away and assembled it for me exactly as he said he would in the timing he said he would do it.
4. Fantastic shop — completely worthy of 5 stars — and great staff (the young lady working there was super helpful and friendly, too; as well, the guys in the back were super personable.)
I bought my new bike here and got a helmet, pedals and the Trek Plus Package. They didn’t make a huge profit off me, but I’ll be back for service in the future, although they are an hour away from where I live. That says a lot… A LOT.
Yes, this is just my opinion. But might I remind you — I just bought a Trek Madone here when I could have bought it from a shop in my very own neighborhood.
Big hug to Jonathan and Jax Bicycles — you’ve just earned a new loyal fan.

Went in here today for the first time after completing a bike ride in the area. I am happy to say this place provides phenomenal customer service.
My friend was dropping off his bike for 30 day service after he had just purchased it. While there I was talking to the bike mechanic about my gears slipping some. I was going to drop my bike off to pay for a tuneup and he asked just to look at it first. He spent about three minutes making a few little adjustments and said here it’s as good as new your cables were a little loose. Didn’t charge me a dime.
While my friend was talking to the mechanic about what they would do to his bike I was speaking to one of their customer service reps Jacqueline. She too was extremely polite and very helpful. She got to talking to me about clipping in and the benefits that I would have and the type of clips that I should get for the style of rider I am. I have been riding for about six months have just had a hesitation about getting clipped in.
Needless to say before I left the store I purchased a new pair of shoes and clips. They promptly installed them on my bike and Jacklyn provided me with some tutelage on the best ways to clip in and out. Both her and the mechanic shared some of the experiences they had with clipping in.
If you want no pressure, good knowledgeable information followed up by excellent customer service Jax’s is the bike place for you.
Thank you Mr. mechanic for adjusting my cable. Thank you Jacklyn for giving me more information on going clip less.
They say one of the most important things is to have a little good local bike store where you can trust them. Jax’s is just that place. They seem to get it. They educate their consumer and intern I will go back and support their business and shout from the roof tops how excellent they are.
Thank you
Don.

The best customer service and friendliness I’ve found in the Inland Empire.
They take the time to explain things about the bicycles they carry and offer suggestions. I highly recommend Jax bike shop…

Still the best experience so far for me, They have helped me with a warranty issue on my derailer. I truly love the service i get from this shop.

They have awesome bikes (such as beautiful Electras), bike accessories, and also a bike shop where they can fix your ride. The people are so so nice there, and they really care about you and definitely do not overcharge. If anything, they try to be as helpful and accommodating as possible. I have been kind of going up there every day because of various things wrong with a bike I am borrowing while I am here, but they are always super sweet. I would recommend anyone coming here to buy whatever you need. They also have biking clothing. And a free air pump outside for your tires.
They are fabulous! Go there now!