I have been coming to the Sterling bank for a few years now. Let me tell you this is how banking should be done. While previously banking with a banking giant i was being charged each month for just having an account. NOMORE!!! They are friendly, informative, and never do I feel rushed or pressured into services I will not use. He takes time to make sure my needs are met and that he is there to provide nothing but top notch service The free coffee and cookies was a nice touch to just put their already fantastic customer service over the top.