All My Sons Moving & Storage of Portland

Absolutely terrible service, they called and said they were going to arrive in 30 minutes and I went to home and waited almost 3 hours. Now it gets far worse, I told them when I hired them I had a baby grand piano and gave them the dimensions and weight. They show up with only 3 guys and the main guy says he needs four and will return in morning. Instead the sales guy calls and says the piano is too big and cannot do the move! Truly the worst moving company on planet!

Dishonest practices and charged us double what was quoted on the phone. Extremely (4 ½hours) late to job with no compensation. Worst experience I have ever had with a business. They should be ashamed.

We had a 3 man crew move our office across town. One of the movers was actually great — really helpful, smart, fast, and conscientious. The other two were sweet but dopey boys who didn’t know what they were doing and wasted hours just milling about waiting to be told what to do. They also stepped on things, got them dirty, and didn’t deliver things to the correct (labeled) areas. I think I could have moved faster if I’d just grabbed a friend or two to help me. Ended up paying for 6 hours for what should have taken 3. I should have read the Unilocal reviews first!

Do not use under any circumstance.
We were in a bind and needed to move on short notice. All My Sons were the only ones who could do it. We would have been better off using absolutely anyone else. This is the third move I’ve had done for work and this company was by far the worst as far as move quality and dealing with my claim after the fact.
Their movers did not know how to properly pack or protect my items. Furniture was packed without padding causing extensive damage. They were legitimately confused on how and when to pack up different rooms, leading to a move that took several hours longer than necessary. Towards the end of the move they asked if we had garbage bags they could use so they wouldn’t have to use as many boxes. We obviously did not allow them to use garbage bags and made them continue to box up our possessions.
Upon unpacking it was obvious there was no organization used as over half of our boxes were labeled «Closet», including all of our bedding, pillows and pictures that were on the wall. Once we unpacked, we became aware of an extensive amount of damage done to our belongings due predominantly to items not being padded, wrapped or packed correctly.
After about two months of going back and forth with Andy Storer we received our forms and were able to submit our claim. We heard nothing from Andy or anyone else and after a month and half called the office to check on our claim’s status. Upon calling the office we were told our claim had been closed 1 day prior to Andy receiving our forms and 2 weeks prior to their 90 day deadline for submitting a claim.
After speaking to the head of their claims to department I was informed that because the claim was closed, it would be «very complicated». They closed our claim nearly 2 weeks prior to the deadline passing. She laughed at us several times on the phone and told us that if we considered suing the judge would absolutely rule in their favor and that we should take any offer they could «help us out with».
Bottom line, every aspect of my moving experience with All My Sons has been negative. I have used several other moving companies in the area and would recommend anyone else other than All My Sons.

I wish that I had looked here before booking. Based on their website and the initial phone interaction while booking, I felt confident that I was working with a good company. Now I just feel disgusted and sick that I brought a company like this into our home and exhausted from our dealings with them yesterday. I have never encountered such a terrible company. They did not arrive as I understood when I booked, so not until mid afternoon, and then I just got worse and worse. By 9 pm they said that the truck was unloaded and then more than doubled the price. I asked to speak to their boss on the phone and said I would certainly pay the quote and needed to speak to his supervisor on Monday. Then I went back out to the truck and saw they had reserved certain items which had value. Couches, piano, work document boxes. They started strapping them back down and physically blocked me from removing my own belongings. I had to call the police as I felt unsafe and like we were in a bizarre gulag twilight zone. They were on the phone to their boss, saying «She’s disputing it, but yeah we still have the piano, couches, ottoman.» Clearly this was their shady gameplan. They tried to remove the ramp to the truck while my husband was standing on it with our toddler. Finally with the police there to document the duress, we gave them the credit card and they unloaded the rest of our belongings. We will be disputing the charge and already have been in touch with a lawyer to bring about a civil suit. This was a horrific experience, clearly a criminal company and unacceptable to have it doing business. What we hoped would be an exciting day, made easier by well paid help became a nightmare. Steer clear.

Horrible experience.
I will start this by stating the actual crew that did the work was great. The fault for this horrible experience lies with the main office.
I had originally inquired on their website about a possible move.
This was followed by multiple calls and emails almost daily about setting up an appointment. I had to call and ask them to stop contacting me as I did not have a location to move to yet.
When I called to set up a move, the representative asked a few quesrions
–where are you moving to (zip code)
–what type of residence (condo, 2bedroom/​den)
–will you pack everything or need them to do it (i did the packing)
–what is the heaviest item to be moved.
After answering I was told they will send a 3 person crew with a 27 foot truck. They will have all the moving materials required to do the job.
I called a few days before the move to ask what time the movers will arrive. The response was the crew has a morning move but will be contacting me about 11-​noon to give me an hour’s notice.
1pm. No call. I called, was told it could be any minute.
3pm. No call. I was told the crew should have called. They will be there between 3:30 — 4:30pm
4:15pm: movers arrive.
After seeing the house, they tell me they are worried about finishing by 10pm and they would need a 2^nd truck and crew and I would have to pay for it. Or they can do one run, load up the rest but not deliver it until Monday. Move was Sat.
I’m also told there would be a charge for each tape roll and mattress bag they use during the move. None of this was mentioned in my initial call.
A call to their office got the tape and mattress charge dropped but i did have to pay for the second crew and truck.
I would suggest they ask more questions from the start so they can be more prepared. I would also suggest being up front about the other costs they slap their customers with.

Will charge OT but workers do not receive overtime pay!!! Company straight up does not care about the employees and are always seeking «bodies» not employees, Only drivers are drug tested and even then they are tipped off about taking a test, all the other workers are day laborers (they won’t tell you that)

arrived late, took TWICE as long as they should have moving slower than human beings I’ve ever seen ON A JOB. They left items behind, charged me an hour «travel time» even though the move was literally seven minutes away. My husband paid in cash AND check because it ended up costing twice as much as I was quoted, and then they miscounted the cash $ 100 under, he realized he overpayed, asked them to double check, and they insisted he made a mistake, they never took that much money. NEVER AGAIN!!! Ended up paying almost a thousand dollars to have a bed and frame, three dressers, fridge, washer/​dryer, china hutch, and fishtank moved by vampire snails.

We hired all my sons to move our items March 2014. The movers were kind and worked hard. However, the job was double their quote provided by the company. More important, however, is their lack of accountability. On their last trip in, they dropped a solid maple table top, breaking the corner of the table and leaving a huge hole in our tile floor. The workers themselves called into their office. They told us it would be taken care of via All My Sons insurance. That was over a year ago. We have left them many messages and even sent certified letters. We have yet to have them return any call. This is a company that clearly has no issue taking your money. However, when it comes to owning up to their responsibilities… well then they are nowhere to be found. It’s sad.

We had a move scheduled for Saturday ⁴⁄₁₁ with ALL MY SONS moving in Portland. The move was for unloading two 16ft pods and a storage unit (size of a single car garage). The scheduler guaranteed that the move would be completed on Saturday. The confirmation 2 days prior to the move also confirmed a completed 1 day move on Saturday 4÷11÷15. On the day of the move, the movers did not show up at my storage unit until 3:45pm. At that time, the crew said that the amount in the storage unit was too much and that they were unable to complete the move before their required ODOT quit time. The crew said they had to have the truck back by 8pm. The crew made the decision to cancel the move. Apparently, we were the 3^rd scheduled move for that crew in the same day. The best they could offer was to schedule our move for 2 days later.
We requested that the operations manager call us to discuss the event. Andy, the operations manager, called me this morning. He was unwilling to offer any type of discount. He didn’t even offer an apology until I asked him to. The overbooking caused displacement of my family, lost work days and incredible inconvenience.
We subsequently scheduled our move with a different moving company. NEVER use this moving company.

In all fairness, I didn’t get their service because I am getting the move help for free, thanks to family, friends, and church missionaries.
Andy Storer the Operations Manager was kind to send me an e-​mail following up my onlinr request, a second e-​mail explaining rates and a phone call.
I appreciate the diligence.

I’m shocked to see so many negative reviews. I have used all-​my-​sons twice and have been very pleased both times. The first was May 2014. They moved my belongings from a 1 bedroom apt into storage. I had recently bought all new furniture and was concerned about damages. They told me they couldn’t leave their blankets on, but they taped my old towels/​blankets around the furniture before moving it. The second time was moving things out of storage and into a house. They were extremely quick and friendly. They helped move around a couple pieces that were already in the house. I was very pleased. Not a single piece of furniture was damaged or broken!

Let me set some context.
I have moved 4 times in the last 9 years. Two of those were cross country. Two of those were basically in town (less than 3 miles). This experience was the third worst of those 4.
I moved in May of 2014 into 3 bedroom apartment. This move was November 2014. From May to November I added a bed, a chest of drawers, a dresser, 2 nightstands, a «fancy rat» cage, and a small microwave. Also, for the second move the movers packed between 5 and 10 boxes of stuff (they were really terrible box packers, you should do this yourself). The May move was harder physically because there were more floors.
The company for the first move charged me $ 600.
All My Sons charged me $ 1,500, $ 350 of which were for an overtime charge which was total B.S. in my opinion.
First the good stuff.
— The guys worked really hard and were friendly to my daughter and pets.
— While a couple of small things were broken, they were no big deal and in general they were careful with my stuff.
— While the first company showed up with a U-​Haul they had rented, All My Sons had a nice truck.
Now the bad.
They told me they would provide me 3 people.
They day of the move they called to let me know it would be only 2. They only charged me $ 126.65 instead of $ 175.80 an hour so while being disappointed it would take longer, I thought that was fair (until I got the overtime bill later).
One of the two guys had to leave at 1 PM, but 2 new guys came in so that was cool. Now I’m up to the original 3 guys promised. Unfortunately, the guy who left was the one that took apart the beds, and the new guys had a hard time figuring out how to put the beds together (I eventually did my daughter’s bed, but there are still two weird pieces to my bed that are just on the floor. I’m sleeping so no big deal.
As usual, the guys started getting tired near the end (it’s a physically demanding business). While I had taken great care to show them all the rooms and label each box with what room it went in, I found a lot of heavy kitchen boxes in the laundry room downstairs. I’ve since heard a suggestion that you use colored stickers, with different shapes to help match up boxes and rooms. Good idea!
The thing that blew me away and soured the whole deal was the overtime charge. Remember they had promised me 3 people. I only had 3 people for 4 hours of the job. Well, they started at 8:15 and ended 5:45. That’s 9.5 hours, or 1.5 hours overtime. Remember only 1 of those guys worked overtime. The charge? $ 347.17. I called to talk to Steve about it. He said it was the company’s charge. I’m sure that by the letter of the contract, he’s probably right. I’m not the kind of guy that’s going to complain and raise hell, but I am the kind of guy that will right a review and tell everyone I know.
My last laugh? My realtor just fired the moving company he recommends and was hoping All My Sons would give me a good experience so he’d have a new one. That ain’t happening. I’m hoping this review steers some of you away from them.

All My Sons moved me this morning. I have used moving companies in the past and will never use All My Sons again. The moving guys were rude and the dropped my book self. The book self is destroyed. They insisted on moving the destroyer book self into my new place and would not take any money off the move. I will have to file a claim, but who knows how long that will take. In addition, they have the audacity to tell me «it’s just a material thing» when I got upset about it. Poor customer service all around. Don’t use this company.

Never, ever again will these people touch anything I own.
They took forever, were careless, overpriced, not clear upfront on costs, and didn’t move things to proper locations.

I have never payed for movers before, and after this experience I will never do it again.
My experience with All My Sons Moving & Storage began well over a month ago when I called to set up an appointment. At that point in time, they informed me that on my scheduled move in date they would arrive between 8 and 10 AM in the morning.
I called the day before moving and they informed me they would be arriving «Some time in the afternoon.» I questioned them as to why this was, and they informed me I was «2^nd in line» and they would come straight to my place after their first job. I was annoyed because I had fully prepared for their morning arrival, but there was nothing I could do but wait.
And wait I did. All day, surrounded by boxes. I called them multiple times (4 phone calls to be exact) and each time their explanation was different. They would tell me that their first job was taking «longer than expected». After that they changed their story, and they told me that they had multiple jobs and were sending their next available workers my direction.
I finally at 4 PM was beginning to feel hopeless, and was beginning to wonder if they were going to move me at all. I started to call other moving companies in the area to see if there was any availability, but to no avail.
Finally, I received a call that I had been waiting 9 hours for. They were on their way. They arrived at 5:30 PM.
Once the workers arrived, they were fast and efficient. By 8 PM I was all moved into my new location. The movers themselves did a pretty good job, minus a little black scuff on my couch I have no issues with them. My complaint is against the completely irresponsible management and scheduling of the company. They lied to me, strung me along, and unfortunately I had to spend the latter portion of my move in the dark.
Do NOT give All My Son’s Moving & Storage your business. The management has no respect for their customers, and they have serious issues with scheduling. If I could give 0 stars I would.

Worst moving experience of my life they charged almost double what their estimate was and broke my flat screen TV which they refuse to replace stating I would’ve had to purchase additional insurance plus pay a deductible they ignore my phone calls hands down the worst moving experience I’ve ever had go anywhere but here

The three mover were excellent, but it cost me $ 400.00 to move one bedroom set. Bed & 3 small pieces. They charged truck time because they are in Clackamus, OR. to. Vanc. Very expensive lesson, and I would never use them again. Be careful —

I’ve used All My Sons for two moves, was about to do a third. I called and got a quote and said I’d be in touch the next day to confirm. When I called to confirm I was told they couldn’t honor the previous quote, because there were other 3 man moves that day, so I could either pay the $ 162/​hr rather than $ 117/​hr I was quoted for a 3 man team. It came down to an integrity issue — you give a quote you should honor it.
This move goes to 2 Brothers. They honor the $ 117/​hr even on a busy weekend. And if you can move during the week, it’s only $ 89/​hr. Wish I could afford the day off.
Good Luck on your move!

If I could choose zero stars. I would. My move from a storage unit (completely packed) should’ve taken around three hours max. Instead, it took five. Extremely slow men who took there time and were not prepared for rain (ramp cover) … No gloves (my dining room chairs had dirty finger prints left on them)…and customer service has been horrible to work with in getting a credit charge back onto my Visa.
Go anywhere else besides All My Sons