Ordered a replacement security cam on Friday, 11/20/2015. Received it on the 23rd. That’s pretty fast. They’re in CA and I’m in AZ. The camera works great, so far. Hopefully, I won’t need customer service until I order more cams. If it turns out customer service is KaKa, I’ll edit my review. But for now, all is good in Gotham City, Batman.