New Egg Computers

Dealing with NewEgg customer service has been the most frustrating experiences that I have had in a long time. First, after 27 mins hold time the agent tells me that there was a problem with the shipping address… except that moments after placing this order, I placed another and that item was successfully delivered, it is a Fedex problem, and not Newegg, although Newegg is who I paid for priority delivery… he transfers me to Fedex who then hangs up on me… after talking to a Fedex manager at the station in Houston [who was very helpful] we review the video and our receiving logs for the days in which the tracking says that there was attempted delivery [this is a business address and we received or ship Fedex packages daily] and there were 2 items delivered by Fedx on those days video, we reviewed the files and found that there was not a Fedex truck… but no help from Newegg… and their «online chat» has about a 10 min wait time as well… and that locks up and does not work…

the worst company and customer service!!! the only reason i even gave it one star is because it’s automatic on Unilocal otherwise i wouldn’t give any star!

NewEgg does NOT fulfill rebate promise. I bought their product and they promised a rebate. But, after three calls to follow up with rebate submission, their rebate center said they can not fulfill their promise. Not a trustworthy company.

I do believe that 0 stars is the most appropriate, alas I must provide at least one star to create a review. If you are reading this, be aware that the one star is, in my opinion, one star to the negative. That’s right, –1 star!
So then… Buyer Beware!
They won’t tell you up front about the 24 – 48 hours of processing time that only happens on weekdays, you will have to ferret this (and so much more) information out from the fine print and FAQ.
They will also not give you an option of shipping services. If you are unlucky enough to get FedEx then you’ve been set up for a potential nightmare.
Due to their own policies NewEgg cannot ensure delivery times or days with FedEx as their policies hinder the ability to rectify a delivery problem in a timely and efficient manner. I would compare it to the Special Olympics, but at least the S.O. have dignity and pride.
In my case, 3 day shipping turned into a package being held at a semi-​local FedEx facility where NOTHING could be done about the fact that it was held for later delivery. NewEgg cannot explain why and neither could FedEx. I spent 9 hours from 8 AM to 5 PM going back and forth, around and around, with promises of being able to pick it up at the FedEx facility (this turned out to be wrong, absolutely false information coming from a NewEgg rep.) They then continually offered later shipping dates which simply do not fit my schedule for the next week. I repeatedly stated as much and they continued to insist on trying to have my package delivered late, on a day when I will not be around to accept it.
Their policies with UPS are completely different, but what does it matter if the customer cannot choose the parcel delivery service?
Overall this experience leaves me zero desire to ever do business with NewEgg or FedEx ever again.

I would give zero stars. The shipping policies are hidden and can’t find easily or at all. Needed part by Monday Feb. 15^th for my son’s birthday. Ordered Thursday eve Feb. 11^th. Paid for one day shipping plus extra for «rush processing». When package still did not arrive by Sat. eve, and there was no update for tracking other than new ordering 2/​12, went on live chat to see when would package arrive. Explained was son’s birthday on Monday and he had friends coming over at noon to help re-​build a computer bought from Newegg a few years ago. Much song and dance about their shipping polices, which aren’t clearly stated anywhere or coherently in one place, and they don’t deliver on weekends at all, so by time order processed Friday, didn’t ship. I knew Newegg used its own delivery vans, not UPS, Fed Ex or USPS, so requested that the delivery be made before noon. After back and forth and waiting so long where I had to ask several times whether the live chat rep Joanna W. was there, she finally said the package would be there by noon Monday, and if not to call. Of course, the package was not there by 12:30, so called, got put on hold multiple times for ridiculously long periods, and when was clear the first person wasn’t doing anything but giving me the brush off, I asked for the supervisor. Gabriel came on, did the same awww, shucks Ma’m and only looked at the live chat transcript with Joanna W. after I brought it up for the third or so time. He said she was mistaken when she said it would be there by noon, if that’s what she said. I had to say again, look at the transcript as those words were said and she lied to get me off live chat. Just like they were not handling the issue now. She said it would be here by noon, it wasn’t and they needed to do something about it. Gabriel finally looked, leaving me on hold another lengthy period, and came back on claiming Joanna W. said four times they couldn’t guarantee a delivery time and she finally said it would be there by noon, as if it were my fault she lied. When I pointed out again that it was Newegg’s delivery service and he could call to get it here, as Joanna W. should have left word for the delivery before it went out this morning, Gabriel said they would not interrupt and entire route for one package. Thanks for nothing Newegg. The package arrived at 3:35, 3−½ hrs after my son and his 2 computer geek pals had disassembled the computer and waited for the mother board we ordered. Newegg will be losing not only our family as customers, but all my sons’ tech savvy friends and classmates. Good riddance. Amazon is still the best, with Jet a close second.

I use to buy alot of items from them about ten years ago but had to discontinue the relationship after they didnt honor a warranty which I purchased from them. It was on an HP printer. I stopped buying HP printers as well. Go somewhere that they honor the customer more than they do here. Amazon is better and they offer free shipping if your a prime member.

The worst service around!!! If you want a company that loves to take your money and give you inferior products, this is the place. Then on top of that, they give you the run around when it comes to replacement. They bill your card within 1min and then send a computer that doesn’t work. Then you call them and they say that they didn’t get the computer back, it was sent to another company. Are you kidding me!!! So, then they tell you that you have to fill out paperwork that gives NewEgg the ok to get the information for a return. This company has a
great gig going, they are not responsible for anything except taking your payment.
BE AFFRAID!!! BE VERY AFFRAID!!!

«OnTrac Wins Best Regional Transportation Partner at Newegg’s 2016 Eggie Awards»
Ontrac is the most complained about carrier on the west coast. More so than Fedex, usps, and ups. Newegg lost my trust and business.

Bought my son a graphics card for the holidays. After working with professionals, found out it didn’t work. Contacted NewEgg and sent them the defective part with all the components back. Because my son threw out the box they refused to do anything and sent me to the manufacturer. This is TERRIBLE customer service on a $ 400 item. You can go to BEST BUY and get many of the same parts, and they will stand by the products or take care of the manufacturer for you. This was my first and last time shopping here. $ 2.5 billion dollar company won’t work to help me get a working version of my $ 400 product.

Don’t buy anything from Newegg online.
The problem is returns. If you get a defective part and want to return it. They claim you bought it from a third party that advertises on there web site however you think your buying it from Newegg because that’s what it says on the my bank statement.
Anyway they put in contact with the third party as they call it. In order to submit the return.
That process by the way will take 2 weeks with email tag and response time before you get a mailing address from the supposed third party.
Once you send the package you would expect a refund or conformation or something, at any rate its been since the start of this process its been 38 days so far.
I don’t believe there is a third party until you want to return something.
I would say Newegg is trying to scam me, in any case I will pursue this until I get justice.
By the way the supposed third party’s email is
Bottom line is if you expect possible returns of any sort I would highly recommend a place like Fry’s Electronics much easier and faster to get things done.
Sincerely,
David Odell

I have given Newegg a 1-​star rating because of the exceptionally poor customer service that I received. They have completely dropped the ball on a simple keyboard return, and I am very disappointed in their lack of interest in resolving my issue. And the fact that they sold me a «used and worn» keyboard as «new» is particularly frustrating. My good friend suggested to me this morning that what they did to me is fraudulent, and that if the California Consumer Affairs office were to receive enough complaints of this nature, they would start an investigation. I am so disappointed in Newegg’s lack of responsiveness that I am ready to pursue this option.

online retailer having sometimes, i should a lot of crazy good deals. i bought parts for my computer and i have nothing bad to say. everything i ordered was received in a timely manner and i never had to deal with their customer service which i’ve heard horror stories from.

THE WORST CUSTOMER SERVICE EVER!!!
12÷5÷15 — Ordered 2 items online and paid with Paypal same day. Items received within 4 days. Opened carton and inspected both items. Checked with manufacture of item 1 to find item 2 was NOT COMPATABLE with item1. Did NOT UNWRAP.
12÷11÷15 — Reboxed and returned in the same container with Newegg shipping label.
12÷17÷15 — Received by Newegg and verified contents of return and return APPROVED.
12÷18÷15 — Credit issued by Newegg SHORT $ 47.24 of the correct amount. Their return policy says I should get 100% return. Customer Service at Newegg won’t answer Chat or telephone. 12÷18÷15 — Initiated dispute with Paypal for shortage.
12÷24÷15 — Newegg suspended my account so I can’t get on their site. Their Customer service phone rep said I checked the wrong box when I applied for the return label and therefore the return amount was issued incorrectly. She also said the corrected amount could not be issued until I withdrew the Paypal Dispute and this was caused by Paypals refusal to accept the credit in two parts. Well Paypal has NEVER received portion 1 of the credit NOR portion 2 (shortage amount).
12÷28÷15 — Their phone system put me on hold for 1 hour 11 minutes before I finally hung up. I will have to initiate another FORMAL DISPUTE with Paypal to get this resolved.
Over the past 15 years or more I have placed occasional orders with Newegg and their service was always fair at best. They have LOST me as a customer as their Customer Service no longer exists.

My worst shopping experience ever… I ordered an expensive piece of equipment, which never came. When I called (3 separate times on hold for an hour each) I was told it was through a marketplace seller and I should call them. Turns out that the marketplace seller doesn’t appear to exist and lists a shipping company which is out of business. I called again and got a supervisor (after another hour). I told her this seemed like a scam and she promised to look into it and call me back yesterday. I am still waiting… Customer service does not answer emails and my product never arrived. I am now disputing with the credit card company.

Shopped with them ~10 years, but not sure I will continue to do so. Maybe Amazon has spoiled some of us, but their shipping policies & customer service are outdated and even kinda shady. 2 or 3-​day shipping doesn’t mention their 24−48hr processing time, and overall can still take over a week; «Rush order» processing apparently means nothing and is even considered a sham by lots of online reviews, no Saturday shipping even though Fedex offers it, no overnight replacement when they lose your shipment, a «contact us» page on their website that is sometimes broken (the «email us» page is limited even when it is working), online chat can take 30 – 60 mins to reach someone, even when their timer says «approx 5 mins wait time». They also don’t even seem to have a «free shipping if you spend $_​_​_​_​» deal, which is super rare these days.
I’ll probably always use Newegg to review/​compare items, but it would take a lot for me to hit the BUY button again.

Horrific. Can’t get off a simple email marketing list. An hour long wait to call customer service. 3 – 5 days email turnaround time. Customer service does not read the emails and asks for information already given, then you have to wait another 3 days for the follow-​up. I filed a BBB complaint in hopes that action will get moving. This has been going on for MONTHS!

Don buy anything online from them. It was my first time buying here. I bought $ 500 graphic card, and the order verification took forever. I had to call them twice, and they still had no solution. Now I just have to wait for the their stupid system to work.

Wonderful online retailer of all things electronic, computer-​related, etc. I’ve bought a couple of excellent, reasonably priced items each year for about ten years. I was initially disappointed when my latest purchase was defective. But Customer Service was so friendly and gracious about the return and refund that even that ended up being a good experience. Great store!

this place is wicked
must order via web.
crazy deals and prices for nerd related things: D